Patient-Centered Integration

Oversees more than 100 ongoing clinical research trials in outpatient neurology and neurosciences, including studies on novel diagnostic tools and therapies, contributing to scientific knowledge and patient care innovation.

Runs dozens of specialty clinics including a dedicated Dizziness, Balance, and Tinnitus Center that provides specialized neurological care for patients with vestibular and auditory conditions such as dizziness, balance disorders, and tinnitus.

Participates in a wide range of local and national insurance plans and submits insurance claims on behalf of patients to streamline payment and improve access to neurological and mental health services.

Provides a service for patients to update their legal name in medical records, with requests processed within 7 to 10 business days.

Delivers clinical evaluation, treatment, and advanced neurodiagnostics for a full range of neurological disorders using up-to-date medical technology, serving over 330,000 patients annually across multiple locations, including the DENT Tower in Amherst, NY, and providing services to Canadian patients in the Buffalo area.

Offers psychiatric services including medication management for depression, anxiety, PTSD, OCD, and bipolar disorder; conducts ADHD assessments; and provides advanced treatments such as ketamine therapy, SPRAVATO® (esketamine), and transcranial magnetic stimulation (TMS), including specialized perinatal mental health care from preconception through one year postpartum.

Operates the myDENTChart patient portal, enabling patients to request medication refills, send secure messages to their care team, access lab and diagnostic test results, view visit summaries, and read published clinical documents.

Conducts research using the NeuroLLM™ technology platform, drawing on a dataset of over 5 million patient records from U.S. neurology practices to generate real-world evidence and insights.

Conducted research demonstrating that portable MRI systems produce imaging results comparable to standard MRI scans and provide diagnostic value with positive patient experience in clinical neurology settings.

Provides home care services including personal care, housekeeping, home health aide support, and Consumer Directed Personal Assistance Program (CDPAP) services to nearly 3,000 older adults and people with disabilities in New York City, Long Island, and Westchester through a workforce of nearly 4,500 home care workers. Services are delivered under contract with the New York City Human Resources Administration and multiple managed care organizations, and include 24/7 availability via on-call, sleep-in, and temporary substitute attendant options.

Operates an online upload center for personal assistants and home care workers to submit timesheets, streamlining payroll and administrative processes.

Offers competitive employment benefits to home care workers including a base wage rate of $19.15/hour (effective 2024), paid time off (up to 70 hours annually), holiday pay at 1.5x rate, paid family leave, up to 80 hours of paid sick leave for COVID-19 quarantine, health insurance through the 1199SEIU National Benefit Fund, $20,000 term life insurance, and a pension benefit of up to $250/month after 25 years of service. These benefits are employer-funded and contingent on eligibility and state/federal funding.

Requires all home care workers to hold valid Personal Care Aide and/or Home Health Aide certifications and conducts comprehensive background checks, including fingerprinting through state and national databases, as part of the hiring process.

Provides mandatory and ongoing training for home care workers, including six hours of in-service training within three months of hire and every six months thereafter, up to 12 hours of paid annual in-service training, and individualized one-to-one skills training sessions between supervisory nurses and workers to improve personal care delivery.

Offers workshops and group programs, including on anti-inflammatory lifestyles and women’s self-care, to promote health, wellness, and personal growth for individuals and groups.

Offers one-on-one care that emphasizes time, inquiry, and integrative approaches to optimize wellness and address chronic illness, contrasting with standardized medical models.

Provides skilled nursing, physical therapy, and home health aide services in patients' homes across Jefferson County, NY. Registered nurses conduct regular visits and coordinate care with physicians and therapists.

Provides comprehensive breast care and women's wellness services, including 3D mammography with same-day reads, expanded breast imaging, and coordination with cancer and reconstructive care centers. Maintains accreditation in Mammography and OB/GYN ultrasound by the American College of Radiology.