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HOSPICE OF THE NORTH COUNTRY
PLATTSBURGH, NY · EIN 141701365 · Form 990 · FY2024 · NTEE P74Z · Human Services · Medium ($1M-$10M) · hospicenc.org
revenue
$3.1M
expenses
$2.4M
net assets
$7.5M
employees
31
volunteers
31
program ratio
71%
mission · from form 990

OUR MISSION, IN HONORING LIFE, IS TO HELP PEOPLE OF THE NORTH COUNTRY DIE IN SPIRITUAL, MENTAL, AND PHYSICAL COMFORT. WE SUPPORT AND ENCOURAGE PEOPLE AND THEIR FAMILIES TO DETERMINE THEIR END-OF-LIFE CARE.

profile · synthesized from sources

Hospice of the North Country provides end-of-life care and support to patients and families in Clinton and northern Franklin Counties, New York. The organization delivers individualized hospice services including pain and symptom management, nursing care, social work, spiritual support, and bereavement counseling. Care is provided wherever the patient resides, including homes, nursing facilities, and hospitals, with services covered by Medicare, Medicaid, and most insurance plans.

named programs · 6 · from sources

What they call their work

Bereavement and Grief Support
Offers counseling, support groups, workshops, and memorial services for families and community members grieving a loss
Pain & Symptom Management
Provides expert pain and symptom control for patients with terminal illnesses to maximize comfort and quality of life
Professional Nursing Visits
Registered Nurses conduct home and facility visits to deliver skilled end-of-life care and coordinate with patients' primary physicians
Social Work Services
Licensed social workers help patients and families navigate psychosocial challenges, access resources, and plan for end-of-life care
Spiritual Care
Interfaith chaplains provide spiritual and emotional support tailored to patients' and families' beliefs and needs
Volunteer Support
Trained volunteers offer non-medical assistance and companionship to patients and respite for caregivers
activities · 9 groups

What they do

  • Hospice and Palliative Care Services 5 activities
    • At-home nursing and clinical care visits
      Conducts admission and ongoing at-home nursing visits for hospice patients, including clinical assessments, consultations without physician referral, and coordination of care across disciplines such as home health aides, social workers, chaplains, and physicians.
    • Emotional, spiritual, and psychosocial support
      Provides emotional and spiritual support services to patients and families throughout the hospice journey, including bedside companionship, life review, letter writing assistance, and psychosocial care.
    • In-person hospice care across multiple settings
      Provides in-person hospice care services at patients’ homes, nursing facilities, and medical centers including CVPH and Alice Hyde Medical Center in the North Country region.
    • Medical supplies and medications provision
      Supplies all medical equipment, supplies, and medications related to the patient’s terminal illness at no cost to patients and families receiving hospice care.
    • Pain and symptom management for hospice patients
      Provides comprehensive pain and symptom management services to maintain patient comfort during end-of-life care, including monitoring vital signs, administering medications, and managing symptoms as part of interdisciplinary care.
  • Advance Care Planning Support 2 activities
    • Advance care planning and end-of-life education
      Offers informational meetings to discuss end-of-life care options, including MOLST completion and advance care planning, with no obligation to enroll in hospice services.
    • Community resource navigation assistance
      Assists patients and families in locating and accessing community resources to support their end-of-life care and caregiving needs.
  • Patient and Family Support Services 1 activity
    • 24-hour nursing on-call support
      Offers 24-hour on-call nursing availability to respond to patient emergencies and provide continuous care and support, ensuring access to clinical assistance at any time.
  • Respite Care for Developmental Disabilities 1 activity
    • Caregiver respite services
      Provides respite care to give family caregivers temporary relief while ensuring patients continue to receive professional support and companionship.
  • Grief Support Groups and Counseling 1 activity
    • Grief and bereavement support services
      Offers grief and bereavement support for family and friends for at least thirteen months following the death of a loved one, including community-accessible grief support groups regardless of whether the deceased was a hospice patient.
  • Comprehensive Care Management Services 1 activity
    • Individualized care planning and coordination
      Develops and regularly updates individualized care plans in collaboration with the patient’s physician and clinical team to ensure personalized, coordinated end-of-life care.
  • Program Evaluation and Impact Research 1 activity
    • Physician feedback and program evaluation
      Conducts physician surveys to evaluate hospice care quality and gather feedback for program improvement.
  • Nonprofit Organizational Mergers and Integrations 1 activity
    • Regional service expansion and organizational development
      Established a satellite office in Malone with a dedicated interdisciplinary team to serve northern Franklin County and formed a joint governance structure representing Clinton and northern Franklin Counties through merger and reorganization in 1992.
  • Volunteer-Driven Residential Care Support 1 activity
    • Volunteer-provided support services
      Deploys trained volunteers to offer companionship, respite, errand assistance, light household chores, meal preparation, and support during final hours for patients and families.
financials · form 990 · fy2024
revenue
Total revenue$3.10M
Contributions & grants$418K14%
Program service revenue$2.56M83%
Investment income$99K3%
Other revenue$19K
expenses
Total expenses$2.44M
Program expenses71%
Admin / overhead23%
Fundraising6%
Salaries & benefits$1.76M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$7.83M
Cash$5.20M
Investments$1.48M
Liabilities$280K
Net assets$7.55M
Liquid reserves32.9 mo
5 years on record · 2020–2024 · YoY revenue -25.9%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 2
NameTitleHours/wkCompensation
NATALIE WHITEHURST CEO 40 $114K
LAUREN AVERY CFO 40 $102K
board members · 10
  • ANNIE BRENNAN — DIRECTOR
  • BONNIE PELERIN — DIRECTOR
  • CHRISTINE MARSHALL — DIRECTOR
  • GLORIA GATES — DIRECTOR
  • JIM BARCOMB — PRESIDENT
  • JULIE STALKER — DIRECTOR
  • KARI PREVO — TREASURER
  • MARIA ALEXANDER — DIRECTOR
  • REBECCA PREVE — VICE PRESIDE
  • WILLIAM MECONI — DIRECTOR
relationships · 13

Who they work with

  • Admission Nurses Partner — Team members available to speak with providers about patient referrals and admissions.
  • Alice Hyde Hospital Partner — Group of nurses from Alice Hyde Hospital initiated Caring Friends, Inc. and helped establish hospice services in northern Franklin County.
  • Alice Hyde Medical Center Partner — Provides hospice care services at Alice Hyde Medical Center.
  • CVPH Partner — Provides hospice care services at CVPH medical center.
  • Caring Friends, Inc. Partner — Merged with Caring Friends, Inc. to expand services into northern Franklin County and form Hospice of the North Country, Inc.
  • Centenary United Methodist Church Partner — Hosts rehearsals for the Ecumenical Christmas Concert organized by Hospice of the North Country.
  • HEALTHCAREfirst Partner — Partner organization that administers the Hospice CAHPS survey and awards recognition based on performance.
  • Lisa Susice, MSN, RN Partner — Director of Patient Services at Hospice of the North Country who leads outreach to physicians for program evaluation.
  • Medicaid Government — Government program that covers hospice services
  • Medicare Government — Government program that covers hospice services
  • National Hospice Organization, International Network — Member of the National Hospice Organization, International.
  • New York State Hospice Association Network — Member of the New York State Hospice Association.
  • Veterans Benefits Government — Government benefit program that covers hospice services
strategies · 5

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Community-Based, Volunteer-Intensive Model
    methodology: community-based-volunteer-intensive-model
    By embedding volunteer participation and contracting with local providers, the organization delivers care that reflects community values and extends reach because leveraging local relationships and non-medical support increases accessibility and fosters communal ownership of end-of-life care.
  • Interdisciplinary Team Coordination
    methodology: interdisciplinary-care-model
    By using coordinated interdisciplinary teams to deliver care, the organization ensures comprehensive support across physical, psychosocial, and spiritual domains because integrated professional expertise leads to more consistent, high-quality end-of-life care and bereavement support.
  • Patient-Directed, Individualized Care Planning
    methodology: individualized_care
    By tailoring care plans to the unique medical, emotional, and spiritual needs of each patient and empowering autonomous decision-making, the organization improves engagement and quality of life because personalized, patient-led planning respects dignity and aligns care with individual values.
  • Performance-Based Quality Improvement
    methodology: performance-based quality improvement
    By using patient satisfaction and quality measurement benchmarks to evaluate and refine care delivery, the organization ensures high-quality services because data-informed feedback loops enable continuous improvement and accountability in end-of-life care.
  • Whole-Person, Family-Centered Care
    methodology: whole-person_care
    By integrating medical, emotional, social, and spiritual support services, Hospice of the North Country improves quality of life for patients and families during end-of-life care because addressing all dimensions of well-being leads to more holistic and effective outcomes.