named programs · 4 · from sources
What they call their work
Bereavement Support
Offers grief counseling, support groups, and resources for families for up to 13 months after the death of a loved one.
Grief Support and Mental Health Counseling
Provides clinical and emotional support to individuals and families coping with serious illness, loss, and end-of-life transitions.
Hospice Services
Provides expert comfort care, pain and symptom management, home visits by nurses and social workers, 24/7 on-call support, emotional and spiritual counseling, and volunteer assistance for patients with terminal illness.
We Honor Vets Program
Specialized hospice care for military veterans, ensuring dignity and recognition of service at end of life.
activities · 5 groups
What they do
-
Hospice and Palliative Care Services 2 activities
- 24/7 patient care supportOffers round-the-clock on-call nursing and hospice care team support for urgent needs, with capacity for immediate in-person visits when required.
- Provision of interdisciplinary hospice careProvides personalized, holistic hospice care to terminally ill patients and their families in Chemung, Schuyler, and Steuben Counties, NY, addressing physical, emotional, mental, and spiritual needs through an interdisciplinary team. Services include nursing, social work, spiritual counseling, and physical therapy, delivered in homes, skilled nursing facilities, and long-term care settings.
-
-
Grief Support Groups and Counseling 1 activity
- Grief and bereavement support servicesProvides grief counseling, support groups, and resources for adults and children, including legacy projects and ongoing support for up to 13 months after a patient’s death.
-
-
Direct Mental Health Counseling and Support Services 1 activity
- Mental health counselingDelivers mental health counseling services to patients, families, and individuals coping with serious illness, caregiving, and grief, as part of integrated supportive care.
-
-
Patient and Family Support Services 1 activity
- Patient and family education and outreachProvides trusted resources, news, stories, and expert insights on hospice care, caregiver support, grief, and mental wellness to the public and families.
-
-
Volunteer-Driven Residential Care Support 1 activity
- Volunteer program coordinationRecruits, trains, and deploys volunteers to provide companionship to patients, respite for caregivers, assistance with errands, and legacy projects; also supports behind-the-scenes operational needs.
-
financials · form 990 · fy2024
revenue
Total revenue$7.26M
Contributions & grants$553K8%
Program service revenue$6.54M90%
Investment income$166K2%
Other revenue$3K
expenses
Total expenses$6.75M
Program expenses80%
Admin / overhead18%
Fundraising2%
Salaries & benefits$4.79M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$9.48M
Cash$675K
Investments$6.19M
Liabilities$632K
Net assets$8.85M
Liquid reserves12.2 mo
4 years on record · 2020–2024 · YoY revenue +5.7%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 2
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| PHOEBE REYNOLDS | CFO | 38 | $140K |
| TALI SUTTON | CEO | 38 | $134K |
board members · 8
- ALEXIS LAKE — BOARD MEMBER
- CRAIG CASPER — VICE CHAIR
- JOSEPH RODGER — SECRETARY
- MICHAEL JAGIELSKI — CHAIR
- MIKE MANZARI — BOARD MEMBER
- PAM BLISS — TREASURER
- ROSEMARY ANTHONY — BOARD MEMBER
- TOM WIRTH — CHAIR EMERITUS
relationships · 10
Who they work with
- Ashley Crimmins Partner — Volunteer & Community Outreach Coordinator who leads volunteer engagement efforts.
- Assisted Living Facilities Partner — Partners with Assisted Living Facilities to provide hospice care services to residents.
- CAHPS Government — Administers the Hospice Honors Award based on patient experience data
- Corning Area Chamber of Commerce Partner — Cindy Lewis serves on a committee, reflecting community partnership engagement.
- Godaddy Partner — Website hosting and builder services provider
- Hospice CAHPS Government — Recipient of the Hospice CAHPS® Honors Award based on national survey results of caregiver experiences.
- Hospice and Palliative Care Association of New York State Government — Phoebe Reynolds serves on the Board of Trustees, indicating organizational affiliation and collaboration.
- Long-Term Care settings Partner — Works with Long-Term Care settings to support hospice patients through coordinated care delivery.
- Skilled Nursing Facilities Partner — Collaborates with Skilled Nursing Facilities to deliver hospice care to residents.
- admissions@carefirstny.org Partner — Email contact point for hospice referrals and inquiries.
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Integrated Grief and Emotional Supportmethodology: integrated_hospice_grief_supportBy combining professional hospice care with volunteer companionship and therapeutic modalities like art-based therapy, CAREFIRST NY supports emotional healing throughout the end-of-life journey because sustained, multi-modal psychosocial support reduces isolation and promotes meaning-making.
- Patient-Centered Decision-Making and Experiencemethodology: patient-centered_careBy involving patients and families in care planning and using their feedback (e.g., CAHPS) to guide improvements, CAREFIRST NY enhances care quality because informed, respected patients experience better engagement and satisfaction.
- Whole-Person Care Modelmethodology: whole-person_careBy addressing physical, mental, emotional, and spiritual needs through interdisciplinary care, CAREFIRST NY improves end-of-life quality because holistic support leads to better patient and family outcomes than medical care alone.