WYCKOFF HEIGHTS MEDICAL CENTER

Provides psychosocial support, counseling, education, advocacy, and community referrals through licensed social workers who collaborate with medical teams. Conducts early discharge assessments for high-risk patients and coordinates post-hospital care services.

Conducts routine cognitive screening for delirium, depression, and dementia in older adults upon admission and during hospitalization. Develops individualized mobility plans, provides assistive devices, physical therapy referrals, and collaborates between pharmacists and clinicians to promote safe medication use and prevent adverse drug events in older adults.

Conducts “What Matters to You?” conversations in clinical and hospital settings to align treatment plans with patients’ personal goals, values, and preferences, supporting person-centered care.

Operates designated specialty centers including a New York State Department of Health-designated Stroke Center, a Primary Stroke Center supported by a 24/7 EEG laboratory, and has received national recognition such as the American College of Cardiology’s NCDR Chest Pain – MI Registry Platinum Performance Achievement Award in 2025 for high-quality cardiac care.

Provides a wide range of medical, surgical, and preventive care services including anesthesiology, emergency medicine, endocrinology, infectious diseases, interventional radiology, vascular surgery, weight management, wound care, dental treatment, obstetrical and gynecological care, cardiac interventions such as Percutaneous Coronary Intervention (PCI), and bariatric and endocrine surgery. Services are delivered in both inpatient and outpatient settings across Brooklyn and Queens.

Offers a fellowship program in adult gerontology primary care and operates a Patient and Family Advisory Council (PFAC) that includes older adults and caregivers to inform improvements in patient care and organizational policies.

Offers charity care, discounted rates, and installment plans to patients with incomes below 300% of the federal poverty level. Provides financial assistance for medically necessary emergency services to New York State residents and non-emergency services to those in its primary service area, ensuring care is not denied based on race, disability, income, or ability to pay.

Provides over-the-phone interpretation in 200+ languages, video remote interpretation in 40+ languages, certified medical interpreters for American Sign Language (in-person and remote), and ensures vital documents are available in the most frequently spoken languages to support equitable care.

Operates the FollowMyHealth patient portal, providing 24/7 electronic access to medical records, lab results, imaging reports, visit documentation, and clinical notes. Processes medical record requests within 10 days (or 30 if offsite), expedites for treatment purposes, and allows formal amendment requests through Health Information Management.

Conducts routine screenings for social determinants of health to inform clinical care, implements programs to reduce disparities in maternal and infant health outcomes among minority populations, and promotes health equity in the neonatal intensive care unit (NICU).

Provides assistance with patient concerns during hospitalization, investigates complaints, routes suggestions to appropriate staff, educates patients on their rights and responsibilities, supports completion of advance directives, and promotes patient safety, comfort, and effective communication between patients and care teams.

Opened a newly renovated, state-of-the-art Pediatric Emergency Department to improve speed, safety, and family-centeredness of care, with a virtual 3D tour available to help families familiarize themselves with the environment prior to visits.

Delivers comprehensive nutritional services including screening, assessments, diet instruction, counseling, and parenteral nutrition monitoring for inpatients and outpatients. Provides culturally tailored meals on-site and offers a free Speakers Bureau where registered dietitians deliver community education on nutrition topics.