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CONFIDENTIAL HELP FOR ALCOHOL & DRUGS

AUBURN, NY · EIN 161132137 · Form 990 · FY2024 · Medium ($1M-$10M) · chadcounseling.org
revenue
$2.3M
expenses
$2.4M
net assets
$400K
employees
35
volunteers
6
program ratio
80%
mission · from form 990

ALCOHOL AND DRUG COUNSELING

profile · synthesized from sources

Confidential Help for Alcohol & Drugs (CHAD) is a nonprofit organization based in Auburn, NY, providing alcohol and drug counseling services. The organization operates outpatient treatment programs and adheres to strict confidentiality standards under HIPAA and federal regulations governing substance use disorder records. CHAD focuses on clinical care, compliance, and coordinated treatment planning for individuals seeking recovery support.

named programs · 2 · from sources

What they call their work

Corporate Compliance Program
Internal program to prevent fraud, waste, and abuse in Medicaid billing; includes audits, staff training, and reporting mechanisms led by a dedicated Compliance Officer
Outpatient Substance Use Disorder Treatment
Provides counseling and treatment services for individuals with alcohol and drug use disorders, including treatment planning, clinical supervision, and care coordination in compliance with 42 CFR Part 2 and HIPAA
activities · 10 groups

What they do

  • Outpatient Substance Use Treatment 3 activities
    • Outpatient substance use disorder treatment
      Provides outpatient clinical services for individuals with substance use disorder and their families, including individualized treatment plans, counseling, education, and referrals to community resources. Offers an Adult Intensive Outpatient Program meeting three times per week for three hours over approximately six weeks.
    • Relapse prevention and psycho-education groups
      Provides structured group programming including a Relapse Prevention Program to strengthen sober support systems and a psycho-education group consisting of at least 14 weekly sessions to increase awareness of substance use disorders and introduce self-help groups such as Alcoholics Anonymous or Narcotics Anonymous.
    • Telehealth delivery of addiction treatment
      Delivers substance use disorder treatment via telehealth using electronic communication technology, enabling continued access to care during social distancing or when in-person services are not feasible.
  • Youth Substance Abuse Prevention Education 2 activities
    • Community coalition leadership and advocacy
      Houses the Cayuga County Drug Free Community Coalition, which leads policy and enforcement initiatives to reduce underage substance use and organizes youth alternative activities as part of broader prevention efforts.
    • Youth substance use prevention programs
      Delivers evidence-based prevention education in schools and community settings as the designated prevention provider for Cayuga County. Programs include Strength in Choices for 4th and 6th graders, Too Good for Drugs / Maximizing Life for grades 3 and 5, and Teen Intervene for at-risk teens and parents.
  • Sliding Fee Scale Healthcare 1 activity
    • Client financial assistance and billing operations
      Processes billing and collects payments through insurance, Medicare, Medicaid, and other government agencies. Provides treatment regardless of ability to pay and assists patients in exploring funding and insurance options.
  • 12-Step Recovery Support Services 1 activity
    • Family and peer support programs
      Offers family-focused programming including the Family Education/Support Program, which provides education on substance use disorders, emotional awareness, introduction to Al-Anon, and access to individual counseling. Employs peer advocates as part of the multidisciplinary treatment team.
  • Medical Records Access & Privacy Compliance 1 activity
    • Health information management and patient rights
      Manages client health information in compliance with federal regulations, including strict safeguards for substance use disorder records. Supports patient rights to inspect, access, amend, and restrict their health information and to receive an accounting of disclosures.
  • Healthcare Compliance and Ethics Programs 1 activity
    • Quality improvement and compliance oversight
      Conducts quality improvement reviews of treatment, services, and staff performance to ensure high-quality care. Implements a Compliance Program that includes fiscal audits and fraud and abuse detection to maintain regulatory and financial compliance.
  • Health Information Exchange Support 1 activity
    • Research use of de-identified health data
      Discloses de-identified health information for research purposes in compliance with federal regulations, supporting public health and healthcare operations.
  • Opioid Harm Reduction Services 1 activity
    • Safe medication disposal services
      Provides safe disposal options for expired, unused, or unwanted medications through secure drop box locations and by distributing Deterra® Bags for at-home disposal, particularly targeting elders or caregivers with limited mobility.
  • Medical Professional Education & Training 1 activity
    • Staff training and supervision
      Conducts ongoing staff supervision and training as part of healthcare operations to support professional development and service quality.
  • Uncategorized 1 activity
    • Appointment and clinic operations management
      Manages patient appointments through sign-in procedures, waiting area communications, and appointment reminders to ensure efficient clinic operations.
financials · form 990 · fy2024
revenue
Total revenue$2.28M
Contributions & grants$837K37%
Program service revenue$1.43M63%
Investment income$11K0%
Other revenue$646
expenses
Total expenses$2.37M
Program expenses80%
Admin / overhead20%
Fundraising0%
Salaries & benefits$1.61M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$1.44M
Cash$150K
Investments$0
Liabilities$1.04M
Net assets$400K
Liquid reserves0.8 mo
5 years on record · 2020–2024 · YoY revenue +10.5%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 1
NameTitleHours/wkCompensation
CAROLINE ROUEN DIXON EXECUTIVE DIRECTOR 38 $128K
board members · 6
  • ASHLEY SHORT — VICE CHAIRPERSON
  • BILLY MANUEL — DIRECTOR
  • DR SHARI WEISS-RUSSELL — CHAIRPERSON
  • FREDDIE WILLIAMS — DIRECTOR
  • TAMARA HAHN — SECRETARY
  • TESSA CRAWFORD — TREASURER
relationships · 16

Who they work with

  • Al-Anon Partner — Includes introduction to Al-Anon as a support resource for family members and loved ones affected by substance use.
  • Alcoholics Anonymous Partner — Encourages participants to establish support through AA as part of recovery programming.
  • Auburn Police Department Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • Cayuga County Drug Free Community Coalition Partner — Houses and supports the coalition focused on reducing underage substance use through policy, enforcement, and youth programming.
  • Cayuga County Sheriff’s Department Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • Groton Police Department Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • Herbst Pharmacy, Inc Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • Moravia Police Department Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • NYS Health Exchange Partner — Refers individuals to the NYS Health Exchange for Medicaid or Medicaid Managed Care enrollment.
  • Narcotics Anonymous Partner — Introduces and encourages participation in NA as a component of recovery support.
  • Office of Addiction Services and Supports (OASAS) Government — Licensed by OASAS as an outpatient facility and funded through OASAS as the prevention provider for Cayuga County.
  • Pine Hill Hometown Pharmacy Inc Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • Rx City Pharmacy, Inc. Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • Tops Market Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
  • U.S. Department of Health and Human Services Government — Federal oversight body to which clients may file privacy complaints; referenced in compliance procedures.
  • Walgreens Pharmacy Partner — Hosts a medication drop box location for safe disposal of unused or expired medications.
strategies · 4

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Comprehensive Continuum of Care
    methodology: comprehensive_continuum_of_care
    By providing an integrated range of prevention, treatment, and recovery services—including medication-assisted treatment, school-based education, and relapse prevention—we improve long-term outcomes, because sustained recovery from substance use disorders requires coordinated support across multiple life domains and stages of care.
  • Confidentiality-First Care Model
    methodology: confidentiality_first
    By enforcing strict confidentiality protections—exceeding standard HIPAA requirements through 42 C.F.R. Part 2 compliance and a minimum necessary information policy—we build trust that enables fuller client engagement in treatment, because individuals are more likely to seek and remain in care when assured of privacy around sensitive substance use disorder records.
  • Financial Accessibility as Treatment Access Strategy
    methodology: financial_accessibility_model
    By removing financial barriers through insurance acceptance, payment plans, and enrollment assistance, we increase access to care, because affordability is a primary determinant of whether individuals initiate and remain in effective substance use disorder treatment.
  • Multidisciplinary Clinical Team Approach
    methodology: multidisciplinary_team_approach
    By employing a diverse clinical team with varied professional backgrounds, we enhance healing outcomes, because exposure to multiple therapeutic perspectives and modalities increases the likelihood of matching clients with effective, personalized interventions.