Financial Access Model

Organizes and sends volunteers to provide psychosocial and practical support to patients and their families in hospitals.

Provides financial support to reduce or eliminate costs for mental health therapy, ensuring access regardless of income and addressing barriers related to financial stress and employment instability.

Facilitates access to mental health services for children, adolescents, adults, and families through a partnership with CPH Mental Health Counseling, including insurance acceptance and financial assistance.

Provides financial support to CPH Mental Health Counseling to deliver psychological services to patients, particularly children and families in need.

Delivers medical care and support services for children with endocrine disorders, including diagnosis, treatment, and ongoing management.

Operates a 16-bed community residence for women aged 18 and older recovering from alcohol and drug addiction, with stays averaging 6–12 months to support the development of independent living skills and sustained sobriety.

Operates a 17-bed supportive living residence for men aged 18 and older, providing a long-term or transitional recovery environment focused on promoting independent living and sustained sobriety.

Manages patient appointments through sign-in procedures, waiting area communications, and appointment reminders to ensure efficient clinic operations.

Processes billing and collects payments through insurance, Medicare, Medicaid, and other government agencies. Provides treatment regardless of ability to pay and assists patients in exploring funding and insurance options.

Houses the Cayuga County Drug Free Community Coalition, which leads policy and enforcement initiatives to reduce underage substance use and organizes youth alternative activities as part of broader prevention efforts.

Offers family-focused programming including the Family Education/Support Program, which provides education on substance use disorders, emotional awareness, introduction to Al-Anon, and access to individual counseling. Employs peer advocates as part of the multidisciplinary treatment team.

Manages client health information in compliance with federal regulations, including strict safeguards for substance use disorder records. Supports patient rights to inspect, access, amend, and restrict their health information and to receive an accounting of disclosures.

Provides outpatient clinical services for individuals with substance use disorder and their families, including individualized treatment plans, counseling, education, and referrals to community resources. Offers an Adult Intensive Outpatient Program meeting three times per week for three hours over approximately six weeks.

Conducts quality improvement reviews of treatment, services, and staff performance to ensure high-quality care. Implements a Compliance Program that includes fiscal audits and fraud and abuse detection to maintain regulatory and financial compliance.

Provides structured group programming including a Relapse Prevention Program to strengthen sober support systems and a psycho-education group consisting of at least 14 weekly sessions to increase awareness of substance use disorders and introduce self-help groups such as Alcoholics Anonymous or Narcotics Anonymous.

Discloses de-identified health information for research purposes in compliance with federal regulations, supporting public health and healthcare operations.

Provides safe disposal options for expired, unused, or unwanted medications through secure drop box locations and by distributing Deterra® Bags for at-home disposal, particularly targeting elders or caregivers with limited mobility.

Conducts ongoing staff supervision and training as part of healthcare operations to support professional development and service quality.