named programs · 4 · from sources
What they call their work
Brooks-TLC Hospital Services
Comprehensive inpatient and outpatient hospital services including emergency medicine, cardiology, orthopedics, pathology, and general surgery
Epic Electronic Health Record System
Transitioning to a unified EHR platform as part of Kaleida Health to improve care coordination, safety, and access to patient health information across providers
Gowanda Urgent Care & Medical Center
Urgent care facility providing walk-in medical services for non-life-threatening conditions in Gowanda, NY
Outpatient Substance Use Clinics
Two clinics staffed by Brooks-TLC to provide treatment and support for individuals with substance use disorders
activities · 9 groups
What they do
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Advanced Surgical and Cardiac Care 1 activity
- Delivers cardiac rehabilitation servicesProvides cardiac rehabilitation in collaboration with patients and their physicians to improve heart health and modify risk factors.
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Health Information Exchange Support 1 activity
- Implements and maintains integrated electronic health record systemTransitioned to the Epic electronic health record system to consolidate patient medical history, prescriptions, and lab results across providers, improving care coordination and data accessibility.
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Community-Based Pandemic Testing and Vaccination 1 activity
- Provides Covid-19-related medical services and informationDelivers Covid-19 vaccines, information, and Monoclonal Antibody Therapy as part of its public health response.
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Sliding Fee Scale Healthcare 1 activity
- Provides financial services and assistance to patientsOffers financial services to help patients understand medical pricing, access medical records and bills, and apply for financial assistance.
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Telehealth and Urgent Care Access 1 activity
- Provides inpatient and outpatient hospital and urgent care servicesOperates a hospital and urgent care center in Dunkirk, NY, delivering medical services to the Dunkirk–Fredonia area and greater Chautauqua County. Services include inpatient care, outpatient care, and urgent care through the Gowanda Urgent Care & Medical Center.
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Diagnostic Testing and Imaging Services 1 activity
- Provides laboratory and pathology servicesOperates a laboratory and pathology department at its Dunkirk, NY facility to support diagnostic and clinical services.
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Outpatient Substance Use Treatment 1 activity
- Provides outpatient substance use disorder treatmentOperates two outpatient substance use clinics offering comprehensive treatment for substance use and addiction disorders, including support for patients and families, with a focus on early community reintegration.
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Patient Portal and Digital Health Access 1 activity
- Provides secure online patient portal access to medical recordsOffers secure online access to patient medical records, including lab results, radiology reports, and health summaries, enabling patients to manage their health information digitally.
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Comprehensive Care Management Services 1 activity
- Provides transitional care management and care coordinationFacilitates communication and care coordination across the care continuum through transitional care management services.
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financials · form 990 · fy2024
revenue
Total revenue$69.62M
Contributions & grants$7.38M11%
Program service revenue$48.82M70%
Investment income$-545K-1%
Other revenue$13.96M
expenses
Total expenses$64.93M
Program expenses85%
Admin / overhead15%
Fundraising0%
Salaries & benefits$33.42M
Grants paid out$75K
Largest expense lineCompensation
balance sheet
Total assets$58.53M
Cash$4.06M
Investments$2.17M
Liabilities$26.70M
Net assets$31.83M
Liquid reserves1.1 mo
4 years on record · 2020–2024 · YoY revenue +1.1%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 6
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| RYAN SHEPHARD | PHYSICIAN | 40 | $355K |
| JULIE MORTON | CHIEF NURSING OFFICER | 40 | $267K |
| CAROLINE FEARMAN | REGISTERED NURSE | 40 | $187K |
| PAUL DESANTIS | CHIEF INTEGRATION OFFICER | 40 | $167K |
| RICHARD LAMPERT | RESPIRATORY THERAPIST | 40 | $163K |
| LISA BARONE | DIRECTOR OF INFECTION CONT | 40 | $162K |
board members · 11
- ANDY BURR — MEMBER
- CHRISTOPHER LANSKI — CHAIRMAN
- DANA ANDERSON MD — MEMBER
- JAMES WILD MD — CHAIRMAN ELECT
- KEVIN KEARNS PHD — MEMBER
- LOUIS DIPALMA — TREASURER
- MICHELE REDEYE — MEMBER
- NATHAN ALDRICH — SECRETARY
- RAMAN SOOD MD — MEMBER
- STEPHEN KOLISON JR PHD — MEMBER
- TIMOTHY COOPER — MEMBER
relationships · 18
Who they work with
- Brooks Locomotive Company Partner — Former family business whose employee care philosophy informed the founding values of the hospital.
- Buffalo ENT Specialists Partner — Collaborates with Buffalo ENT Specialists for ear, nose, and throat care.
- Chautauqua County Chamber of Commerce Partner — Ken Morris serves as a board member of the Chautauqua County Chamber of Commerce (CCCC).
- Chautauqua County Health Network Network — Ken Morris serves as a board member of the Chautauqua County Health Network (CCHN).
- Chautauqua Hospice and Palliative Care Partner — Ken Morris serves as a board member of Chautauqua Hospice and Palliative Care (CHPC).
- Dunkirk-Fredonia Rotary Club Partner — Ken Morris is a member of the Dunkirk-Fredonia Rotary Club.
- Gowanda Urgent Care Partner — Partners with Gowanda Urgent Care to expand access to urgent medical services.
- Great Lakes Cardiovascular Partner — Partners with Great Lakes Cardiovascular for cardiology services.
- Healthcare Association of Western and Central New York Network — Ken Morris serves as a board member of the Healthcare Association of Western and Central New York (HAWCNY).
- Hospice Chautauqua County Partner — Collaborates with Hospice Chautauqua County to provide palliative care consulting.
- Kaleida Health Partner — Partnered with Kaleida Health to transition to the Epic electronic health record system.
- Physicians Partner — Collaborates with physicians to deliver cardiac rehabilitation services.
- Premier Anesthesia Partner — Partners with Premier Anesthesia to provide anesthesia services.
- St. Lawrence Radiology Associates, PC Partner — Partners with St. Lawrence Radiology Associates for radiology services.
- Tri County Family Medicine Partner — Partners with Tri County Family Medicine to deliver primary care services.
- UBEMS Emergency Medicine Partner — Collaborates with UBEMS Emergency Medicine to provide emergency care services at the hospital.
- UPMC Partner — Collaborates with UPMC for medical services through affiliated physicians.
- WNY Urology Associates, LLC Partner — Collaborates with WNY Urology Associates for urology services.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community-Integrated Access Modelmethodology: community-integrated careBy locating care providers within local communities and emphasizing relational continuity among staff, patients, and residents, the organization improves access and continuity of care, because proximity and trusted community ties reduce barriers to engagement and strengthen long-term health partnerships.
- Comprehensive Integrated Recovery Approachmethodology: comprehensive_integrated_careBy treating substance use disorder through a whole-person, integrated model that includes early community reintegration, the organization supports sustained recovery, because addressing social, behavioral, and medical dimensions together increases resilience and reduces isolation-driven relapse.
- Financial Navigation for Equitable Accessmethodology: financial_navigationBy providing financial navigation support, the organization reduces economic barriers to care and improves patient access, because proactive assistance with costs prevents treatment delays and increases continuity among low-income and underinsured populations.
- Patient-Centered Collaborative Caremethodology: collaborative_care_modelBy integrating patient self-determination, social determinants of health, and physician collaboration into care planning, the organization improves health outcomes and resource utilization, because involving patients in shared decision-making increases engagement and addresses root causes of illness.
- Values-Based Care Culturemethodology: values_based_care_cultureBy embedding core values (I-CARE) into daily operations and staff behavior, the organization improves care quality and builds community trust, because a values-driven culture fosters staff accountability, patient dignity, and relational continuity in care delivery.