irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $22.38MTHE INSTITUTE FOR FAMILY HEALTH PROVIDES PRIMARY PSYCHOSOCIAL SERVICES TO THE COMMUNITIES WHERE THEIR SITES ARE LOCATED. FOR THE FISCAL YEAR ENDED DECEMBER 31, 2024, THE INSTITUTE'S BEHANVIORAL HEALTH PROVIDERS PROVIDED APPROXIMATELY 152,263 PATIENT ENCOUNTERS OF WHICH APPROXIMATELY 150,841 WERE BILLABLE VISITS TO OVER 13,231 INDIVIDUAL USERS.
- #2 $8.49MTO PREPARE FAMILY PHYSICIANS TO SERVE AS LEADERS IN THE HEALTHCARE INDUSTRY, THE RESIDENCY PROGRAMS BUILDS ON THE COMPREHENSIVENESS OF FAMILY PRACTICE WITH AN EMPHASIS ON THE PARTICULAR NEEDS OF THE MEDICALLY UNDERSERVED COMMUNITY. THE INSTITUTE CURRENTLY TRAINS THE FAMILY PHYSICIAN RESIDENTS OF MT. SINAI/BETH ISRAEL AT OUR 17TH STREET SITE. IN ADDITION, THE INSTITUTE HAS THEIR OWN RESIDENCY PROGRAM LOCATED IN THEIR UPSTATE SITES AND THEIR SITE IN HARLEM.
named programs · 6 · from sources
What they call their work
Behavioral Health Services
Provides evidence-based diagnosis and treatment for mental health conditions including depression, anxiety, PTSD, bipolar disorder, and psychosis through psychotherapy, medication management, or both.
Care Found Here Program
Offers services in New York City at designated locations focused on accessible, community-centered care.
Family Medicine Residency Programs
Trains family physicians with a focus on serving medically underserved communities; includes programs in Harlem, upstate sites, and in partnership with Mount Sinai Beth Israel.
School-Based Health Centers
Delivers health services to students at school sites, improving access to care for children and adolescents.
Sliding-Fee Discount Program
Offers reduced-cost care based on income and family size for uninsured or underinsured patients.
Substance Use Treatment
Provides services to help patients overcome alcohol, tobacco, and drug use, integrated within primary care and behavioral health settings.
activities · 7 groups
What they do
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Community Health Center Services 2 activities
- Deliver primary medical, behavioral health, and dental care servicesProvides comprehensive primary medical care including preventive services, treatment for acute and chronic conditions (e.g., diabetes, hypertension, asthma, HIV), reproductive and sexual health, vaccinations, and care coordination for specialty and hospital services. Offers integrated behavioral health services and full-spectrum dental care—including exams, cleanings, radiographs, restorative work, oral surgery, and pediatric dentistry—for patients of all ages across multiple locations in New York.
- Operate community health centers in New York City and Mid-Hudson ValleyRuns a network of health centers providing medical, behavioral health, and dental services to communities in Manhattan, the Bronx, Brooklyn, and the Mid-Hudson Valley, with hospital affiliations including Montefiore, Mount Sinai Hospital, Bronx Lebanon, and others to support coordinated patient care.
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Outpatient Mental Health Clinic Services 1 activity
- Deliver behavioral health services including psychotherapy and substance use treatmentProvides evidence-based diagnosis and treatment for mental health conditions such as depression, anxiety, PTSD, bipolar disorder, and psychosis in children, adolescents, and adults. Services include individual and family psychotherapy by licensed clinicians, psychiatric evaluation, medication management, and substance use treatment for alcohol, tobacco, and drugs offered to current primary care or behavioral health patients.
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Patient Portal and Digital Health Access 1 activity
- Offer online patient portal and digital health toolsProvides patients with secure access to MyChart, an online portal enabling them to message care teams, view test results, schedule appointments, renew prescriptions, access medical records, and view children's vaccine records. Offers both online and in-person support for account creation and use.
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Medicaid Health Home Care Coordination 1 activity
- Provide care coordination and patient support servicesOffers care coordination including appointment scheduling, transportation assistance, referrals to specialists, medication delivery, chronic disease management education, and benefits enrollment to support holistic patient care and improve health outcomes.
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Sliding Fee Scale Healthcare 1 activity
- Provide sliding-fee discounts and financial assistance programsOffers a sliding-fee discount program based on income and family size for uninsured patients, requiring annual reapplication or updates when financial circumstances change. Also provides payment plans and access to case managers who help patients navigate financial concerns, ensuring no one is turned away due to inability to pay.
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Health Insurance Enrollment Assistance 1 activity
- Support insurance and public benefits enrollmentProvides direct assistance to patients and families enrolling in health insurance (Medicaid, Child Health Plus, Essential Plans, Marketplace plans), EBT/SNAP, temporary cash assistance, Social Security, disability benefits, prescription assistance, and other social services through dedicated enrollment support services.
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Academic Medical Training Support 1 activity
- Train physicians through family medicine residency programsOperates accredited family medicine residency programs in Manhattan, Harlem, and upstate New York that train new physicians with a focus on delivering care to medically underserved populations.
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financials · form 990 · fy2024
revenue
Total revenue$168.11M
Contributions & grants$40.44M24%
Program service revenue$124.46M74%
Investment income$2.04M1%
Other revenue$1.17M
expenses
Total expenses$184.36M
Program expenses79%
Admin / overhead20%
Fundraising1%
Salaries & benefits$134.36M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$162.50M
Cash$24.48M
Investments$22.95M
Liabilities$108.14M
Net assets$54.36M
Liquid reserves3.1 mo
4 years on record · 2020–2024 · YoY revenue +0.6%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 17
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| NEIL CALMAN | PRESIDENT & CEO | 38 | $753K |
| ROBERT SCHILLER | SVP CHIEF ACADEMIC OFFICER AND DESIGNATED INSTITUT | 38 | $501K |
| ERIC GAYLE | SVP, CHIEF MEDICAL OFFICE | 38 | $437K |
| WALTER WOODLEY | MEDICAL DIRECTOR | 40 | $369K |
| ABIGAIL J HERRON | VP AND CHIEF BEHAVIORAL HEALTH OFFICER | 38 | $345K |
| MAREK BALUTOWSKI | PHYSICIAN | 40 | $319K |
| MEGAN MCMULLAN | DIRECTOR OF RESIDENCY PROG | 40 | $313K |
| KRISTINA URSITTI | PHYSICIAN | 40 | $304K |
| SUSRUTH PINNAMANENI | REGIONAL MEDICAL DIRECTOR | 40 | $300K |
| MAXINE GOLUB | SVP AND CHIEF DEVELOPMENT OFFICER | 38 | $281K |
| KWAME KITSON | VP COMPLIANCE & QUALITY IMPR. | 38 | $277K |
| SARAH NOSAL | VP FOR INNOVATION AND OPTIMIZATION | 38 | $266K |
| CAROLINE DICIOCCIO | VP & CHIEF FINANCIAL OFFICER | 38 | $258K |
| ELIZABETH LEVER | VP & CHIEF INFORMATION OFFICER | 38 | $245K |
| TRACEY OCHSENREITER | VP AND CHIEF OPERATING OFFICER | 38 | $241K |
| NICOLE NURSE | SVP & CHIEF HUMAN RESOURCE | 38 | $236K |
| MICHELLE PENNY | VP OF CLINICAL ADMINISTRATION | 40 | $227K |
board members · 8
- ANDREA ZAKIN-AMANO — DIRECTOR
- CAROLE FURMAN — DIRECTOR
- JEANNE THELWELL — DIRECTOR
- JOHN BILLINGS — DIRECTOR
- JOSEPH ASUBONTENG — DIRECTOR
- KATHLEEN O'DONNELL — DIRECTOR
- MICHAEL BLATCHLEY — DIRECTOR
- OLLIE BROWN-CARRINGTON — BOARD CHAIR
relationships · 15
Who they work with
- Bronx Lebanon Partner — Hospital affiliation for coordinated patient care
- Care Found Here Partner — Collaborative program providing health services in New York City.
- Care Management Partners of Ulster County Partner — Collaborates with Care Management Partners of Ulster County to support health care management for residents of Ulster County.
- Ellenville Regional Hospital Partner — Hospital affiliation for coordinated patient care
- Health Alliance – Westchester Medical Center Health Network Partner — Hospital affiliation for coordinated patient care
- Medicaid Government — Accepts Medicaid as a form of payment for health care services.
- Medicare Government — Accepts Medicare as a form of payment for health care services.
- Montefiore Partner — Hospital affiliation for coordinated patient care
- Mount Sinai Beth Israel Partner — Collaborates to train family physician residents at the 17th Street site in Manhattan.
- Mount Sinai Beth Israel Hospital Partner — Hospital affiliation for coordinated patient care
- Mount Sinai Hospital Partner — Hospital affiliation for coordinated patient care
- MyChart Partner — Partners with MyChart to enable patients to message care teams, view test results, and schedule appointments.
- MyChart Partner — Technology partner providing patient portal services for secure communication, appointment scheduling, and test result access.
- School-Based Health Centers Partner — Partnership sites where health services are delivered in school settings.
- findhelp Partner — Partners with findhelp to connect patients to local programs and services.
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Integrated Care Navigationmethodology: integrated resource navigationBy embedding care coordinators, social workers, and digital tools to connect patients with medical, behavioral, and social services, we reduce systemic barriers to care, because holistic support improves treatment adherence and health equity.
- Sliding-Fee Scale Model for Equitable Accessmethodology: sliding-fee_scaleBy adjusting patient costs based on income and family size, we ensure affordability and access to care regardless of insurance or financial status, because removing cost barriers increases utilization and reduces disparities in health outcomes.
- Universal Access Commitmentmethodology: universal_accessBy providing care regardless of ability to pay or insurance status, we increase access for vulnerable populations, because consistent access to primary care improves long-term health outcomes and system trust.