named programs · 3 · from sources
What they call their work
Behavioral Health Care Management (BHCM)
Team-based treatment planning with primary care providers; provides education, brief interventions, and referrals for depression and anxiety
Rural 1-2 Track Family Residency Program
Two-year family medicine residency program where physicians complete urban training followed by rural training at UPC sites; sponsored by SUNY Buffalo Medical School and Olean General Hospital
Sliding Fee Scale Program
Financial assistance program enabling access to care regardless of ability to pay, available at all locations
activities · 6 groups
What they do
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Community Health Center Services 2 activities
- Operate multi-site community health centers providing integrated servicesRuns community health centers in Olean, Cuba, Salamanca, Houghton (NY), and Bradford (PA), offering integrated medical, dental, behavioral health, and social services with health education and care coordination.
- Provide comprehensive primary and specialty health care on a sliding fee scaleDelivers primary care, pediatric, adult, OB/GYN, prenatal, postnatal, and behavioral health services across multiple locations in New York and Pennsylvania, with care accessible regardless of ability to pay through a sliding fee scale and insurance enrollment assistance.
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Comprehensive Women's Health Services 1 activity
- Deliver comprehensive prenatal and women’s health servicesOffers prenatal care management, counseling, education, financial assistance, on-site ultrasounds, genetic screening, non-stress testing, fetal monitoring, and breastfeeding support through certified counselors as part of comprehensive women’s health care.
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Patient Portal and Digital Health Access 1 activity
- Facilitate patient access to care through technology and insurance supportOffers online patient portal access via Healow for secure messaging, medication refills, lab result review, personal information updates, and billing payments, alongside enrollment assistance through the New York State of Health Marketplace for patients and community members.
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Telehealth and Urgent Care Access 1 activity
- Offer extended and urgent care accessProvides extended hours and urgent appointment scheduling across locations, with most urgent or preferred-time visits scheduled within a few days of request to improve access to care.
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Outpatient Mental Health Clinic Services 1 activity
- Operate integrated behavioral health care modelProvides team-based behavioral health management including screening, brief interventions, outpatient assessment, psychosocial treatment, and referrals for patients with depression, anxiety, and other mental health conditions at all service locations.
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Academic Medical Training Support 1 activity
- Provide dental care and clinical training through residency programsOperates dental facilities in Houghton, NY and Bradford, PA, hosts dental residents as part of clinical training, and runs a Rural 1-2 Track Family Residency Program where physicians complete their second year of training in rural settings under supervision.
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financials · form 990 · fy2024
revenue
Total revenue$18.82M
Contributions & grants$3.23M17%
Program service revenue$15.59M83%
Investment income$00%
Other revenue$0
expenses
Total expenses$21.01M
Program expenses81%
Admin / overhead19%
Fundraising0%
Salaries & benefits$12.03M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$7.49M
Cash$1.07M
Investments$0
Liabilities$4.32M
Net assets$3.17M
Liquid reserves0.6 mo
4 years on record · 2020–2024 · YoY revenue +7.1%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 10
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| KAITLIN HANMER | PHYSICIAN | 40 | $395K |
| ROBERT HAAS | PHYSICIAN | 40 | $370K |
| ANNMARIE ZIMMERMANN | CHIEF MEDICAL OFFICER | 40 | $342K |
| SARAH RENNA | PHYSICIAN | 40 | $315K |
| CHRISITINA ROOSA | PHYSICIAN | 40 | $303K |
| LEO CUSUMANO | PHYSICIAN | 40 | $289K |
| BRETT LAWTON | CEO | 38 | $196K |
| MIKE AUSTIN | COO | 38 | $140K |
| CHRISTOPHER CHASE | CFO | 38 | $138K |
| JODIE WAGNER | CHRO | 38 | $120K |
board members · 13
- BELINDA KNIGHT — VICE CHAIR
- BONNIE SAUNDERS — DIRECTOR
- DENISE BARTOSZEK — DIRECTOR
- ETHAN LYLE — DIRECTOR
- JEFF REED — TREASURER
- KARA STIMSON — DIRECTOR
- KEVIN WATKINS — DIRECTOR
- MICHAEL HOFFMAN — CHAIRMAN
- PAULA SNYDER — DIRECTOR
- TINA CAREY — SECRETARY
- TINA ZERBIAN — DIRECTOR
- TYLER SHAW — DIRECTOR
- VICKI GRANT — DIRECTOR
relationships · 18
Who they work with
- American Foundation for Suicide Prevention Partner — Referenced as a resource for suicide prevention information and statistics.
- Ardent Solutions Partner — External partner organization represented on the leadership council through its System Transformation Manager.
- Cattaraugus County Department of the Aging Government — Government agency partner represented on the leadership council through its Deputy Director.
- Cattaraugus County Dept Of Health Government — Government health agency partner represented by a medical director on the leadership council.
- HRSA Government — Federally supported health center receiving malpractice liability protection under the Federal Tort Claims Act through HRSA
- Healow Partner — Technology partner providing the mobile and online patient portal platform.
- Healow Partner — Uses Healow as the patient portal platform for patient communication and access to care.
- Legal Assistance of Western New York Partner — Organizational partner represented on the board or leadership council.
- NY Connects Government — Statewide support program represented through the Deputy Director of Cattaraugus County Department of the Aging.
- New York State of Health Marketplace Government — Partner agency through which health insurance enrollment is facilitated
- Olean General Hospital Partner — Sponsors the Rural 1-2 Track Family Residency Program as part of the Upper Allegany Health System.
- State University of New York at Buffalo Medical School Partner — Sponsors the Rural 1-2 Track Family Residency Program in collaboration with Universal Primary Care.
- The Guidance Center Partner — Partner organization with representation on the leadership council through its Senior Director of Provider and Community Relations.
- Universal Primary Care Network — SOUTHERN TIER COMMUNITY HEALTH CENTER NETWORK INC operates as Universal Primary Care (UPC) Salamanca, NY.
- Universal Primary Care Partner — Dental office operating under the Universal Primary Care network providing dental services in Bradford, PA.
- Universal Primary Care Partner — Operates the Bradford health center providing primary and women's health services.
- Universal Primary Care Partner — Operates the Cuba, NY family health center as part of its network of clinics.
- Universal Primary Care Partner — Provides OB/GYN and prenatal care services in partnership with registered nurses and obstetricians.
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community-Embedded Care Modelmethodology: community-embedded_careBy embedding clinical services within and actively engaging the communities they serve, the organization improves health outcomes because trust-based relationships and localized understanding enable more effective identification and response to social and environmental determinants of health.
- Integrated Behavioral Health Modelmethodology: behavioral_health_integrationBy co-locating mental health services within primary care settings and using a team-based approach, the organization improves access to behavioral health treatment and patient outcomes for conditions like depression and anxiety because integrated care reduces stigma, increases follow-through, and enables coordinated clinical responses.
- Sliding Fee Scale and Insurance Enrollment Supportmethodology: sliding_fee_scaleBy applying a sliding fee scale and providing direct assistance with insurance enrollment, the organization increases access to care for underserved and low-income populations because reducing financial and administrative barriers enables more consistent utilization of health services.