named programs · 7 · from sources
What they call their work
24/7 Crisis Intervention
Offers round-the-clock emergency support, including urgent appointment coordination, hospital transfers, and emotional assistance during medical crises.
Case Management for Complex Illnesses
Delivers personalized support for patients with complex medical conditions, managing appointments, insurance issues, and treatment plans.
Hospital Transfers
Coordinates seamless transfers between hospitals, ensuring timely access to appropriate care with complete medical documentation.
Medical Record Review
Collects and organizes medical records, imaging, and pathology reports to support treatment decisions and specialist consultations.
Mental Health Referrals
Connects individuals with qualified therapists for anxiety, depression, PTSD, and other mental health concerns, providing compassionate guidance.
Second Opinions
Facilitates access to leading specialists for independent evaluations to confirm diagnoses and explore alternative treatment options.
World-Class Referrals
Provides specialist medical referrals for conditions ranging from dermatology to rare cancers, considering insurance coverage and coordinating second opinions.
activities · 5 groups
What they do
-
Health Information Exchange Support 2 activities
- Hospital Transfer and Care Continuity CoordinationFacilitates seamless hospital transfers by organizing medical documentation and coordinating communication between facilities to ensure continuity of care, including transfer of test results and treatment plans.
- Medical Records and Documentation CoordinationCollects, organizes, and delivers critical medical records—including MRIs, CT scans, and pathology slides—to support treatment decisions, facilitate second opinions, and reduce patient burden during care transitions.
-
-
Patient and Family Support Services 2 activities
- Medical Referral and Case Management ServicesProvides comprehensive medical referrals, case management, and patient advocacy, connecting individuals with specialists for a wide range of conditions—including rare cancers and dermatology—while coordinating care based on medical needs and insurance coverage. The organization supports over 100,000 calls annually through a 24/7 call center staffed by more than 80 trained team members.
- Personal Support Services for Medical and Daily NeedsProvides personal support including arranging urgent medical appointments and securing essential items such as glasses for accident victims, alongside delivering warm meals during medical crises.
-
-
24/7 Crisis and Warmline Support Services 1 activity
- Emergency Medical Response and Crisis SupportOperates a 24/7 emergency pager system to respond to medical crises, providing immediate decision-making support, initiating treatments, comforting families, and delivering warm meals during emergencies.
-
-
Healthcare Provider Directories and Clinical Support Services 1 activity
- Expedited Specialist Access and Second OpinionsSchedules urgent appointments with top medical specialists and facilitates second opinions by leveraging institutional relationships, preparing documentation, and connecting patients with leading experts.
-
-
Intake and Referral Coordination 1 activity
- Mental Health Referral and Support ServicesProvides referrals and ongoing support to connect individuals with qualified therapists for mental health conditions including anxiety, depression, and PTSD.
-
financials · form 990 · fy2024
revenue
Total revenue$3.07M
Contributions & grants$3.07M100%
Program service revenue$00%
Investment income$00%
Other revenue$0
expenses
Total expenses$3.19M
Program expenses72%
Admin / overhead15%
Fundraising14%
Salaries & benefits$911K
Grants paid out$1.33M
Largest expense lineCompensation
balance sheet
Total assets$21K
Cash$21K
Investments$0
Liabilities$0
Net assets$21K
Liquid reserves0.1 mo
3 years on record · 2022–2024 · YoY revenue +472.4%
relationships · 9
Who they work with
- ACHS Partner — Partners with ACHS, where the Chief Medical Officer has acknowledged Refuah Helpline’s role in patient advocacy and care facilitation.
- Columbia University Department of Pediatrics Partner — Collaborates with pediatric medical professionals at Columbia University to support patient care and coordination.
- Flatbush and Lakewood Hatzalah Partner — Works alongside Hatzalah’s mental health and crisis teams in Flatbush and Lakewood to provide integrated support.
- Lakewood Bikur Cholim Partner — Collaborates with Lakewood Bikur Cholim, with their director affirming Refuah Helpline’s critical support in medical crises.
- NewYork-Presbyterian/Columbia Government — Site Chief of Division of Plastic Surgery at NewYork-Presbyterian/Columbia has provided a testimonial endorsing Refuah Helpline.
- NewYork-Presbyterian/Columbia Partner — Works with medical staff at NewYork-Presbyterian/Columbia, including specialists in plastic surgery, to facilitate patient care.
- leading specialists Partner — Connects patients with leading specialists for second opinions and specialized treatment planning.
- top doctors Partner — Collaborates with top doctors to secure timely appointments and expert care for patients.
- top medical experts Partner — Builds relationships with top medical experts to enhance ability to offer informed recommendations and connect patients with optimal care.
strategies · 2
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Emotional and Relational Patient Accompanimentmethodology: emotional_accompaniment_modelBy providing continuous emotional support and building strong relationships with both patients and medical professionals, the organization fosters trust and improves care engagement because patients feel seen and supported throughout their journey.
- Integrated Care Navigationmethodology: integrated_case_managementBy combining case management with medical referral networks, the organization improves patient access to care because coordinated support reduces systemic barriers and ensures continuity across services.