irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $965KHOMELESS OUTREACH COVERS PCHO STAFF OUT ON THE STREETS OF ROCHESTER, NY, AND THE SURROUNDING MONROE COUNTY. THE OUTREACH TEAM WORKS TO CONNECT AND BUILD RELATIONSHIPS WITH HOMELESS INDIVIDUALS AND ULTIMATELY GET THEM PLACED INTO AGENDAS WHICH WILL ASSIST THEM IN OBTAINING PERMANENT HOUSING AND OTHER ASSISTANCE THROUGH COORDINATED ENTRY.
- #2 $349KCARE MANAGEMENT INCLUDES PCHO'S HEALTH HOMES PROGRAM; A MEDICAID-FUNDED PROGRAM THAT PROVIDES CARE MANAGEMENT SERVICES TO ELIGIBLE MEDICAID ENROLLEES WITH THEIR CARE NEEDS SO THEY CAN STAY AS HEALTHY AS THEY CAN BE.
named programs · 3 · from sources
What they call their work
Health Homes Program
Medicaid-funded care management program that supports eligible enrollees with behavioral health, physical health, and social service needs to improve health outcomes and housing stability.
Homeless Outreach & Engagement
Street outreach team builds relationships with unhoused individuals in Rochester and Monroe County, connects them to housing resources, and supports entry into permanent housing through Coordinated Entry.
Supportive Housing Program
Provides housing stability coordination and ongoing support services to help individuals maintain permanent housing, using trauma-informed and person-centered approaches.
activities · 5 groups
What they do
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Supportive and Emergency Housing Services 4 activities
- Conduct street and encampment outreachEngages daily with 35 to 50 street homeless individuals in Rochester and conducts outreach to individuals in encampments and on the streets to build relationships, respond to inquiries within 24 hours, and connect them to permanent housing and support services through coordinated entry in Monroe County.
- Develop supportive housing projects and operational plansDevelops permanent supportive housing projects such as Cecilia's Place Apartments and operational plans for sites like Peace Village to expand housing capacity for individuals experiencing homelessness.
- Participate in Housing First initiativesParticipates in multiple Housing First initiatives at the state, city, and county levels to advance systemic solutions to chronic homelessness in Rochester and Monroe County.
- Provide permanent supportive housingProvides permanent supportive housing as a tool for recovery, rehabilitation, and self-sufficiency for individuals experiencing homelessness, including through site-based programs such as Flower City Apartments and Cecilia's Place Apartments, which together serve dozens of individuals and families. Delivers on-site support services to 35 residents at Flower City Apartments.
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Community Resource Navigation and Support Services 1 activity
- Connect individuals to essential supports and servicesConnects individuals in housing and outreach programs to food, clothing, healthcare, social services, public benefits, and survival supplies such as hygiene and first aid kits. Provides move-in kits and "welcome home" kits with essential household items and a bed to support transitions into permanent housing.
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Medicaid Health Home Care Coordination 1 activity
- Deliver Health Home care management servicesProvides Medicaid-funded Health Home care management services to approximately 175–200 individuals per month, supporting access to healthcare, transportation, healthy food, social supports, and wellness resources for eligible enrollees.
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Emergency Rental Assistance and Eviction Prevention 1 activity
- Operate rapid re-housing and housing voucher programsProvides rapid re-housing assistance with short-term financial support and case management to approximately 45 individuals or families per month. Administers HUD-funded housing voucher programs ("Going Home" and "Housing First") for 160 individuals and families in Monroe County, NY.
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Peer-Led Mental Health Support Groups 1 activity
- Provide peer recovery supportOffers peer recovery support services to over 100 clients annually, leveraging staff with lived experience of homelessness to support others in similar situations.
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financials · form 990 · fy2024
revenue
Total revenue$5.43M
Contributions & grants$3.14M58%
Program service revenue$2.29M42%
Investment income$00%
Other revenue$844
expenses
Total expenses$5.06M
Program expenses92%
Admin / overhead8%
Fundraising1%
Salaries & benefits$2.49M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$2.46M
Cash$621K
Investments$442K
Liabilities$607K
Net assets$1.85M
Liquid reserves2.5 mo
4 years on record · 2020–2024 · YoY revenue +15.4%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 2
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| CHARLIE C ALBANESE | CEO | 40 | $168K |
| NICK COULTER | CDO | 40 | $127K |
board members · 22
- ALLEN HANDELMAN — BOARD CHAIRMAN
- BILL DRESLER — BOARD MEMBER - JOINED DURING YEAR
- CLAY SIMMONS — BOARD MEMBER - JOINED DURING YEAR
- EDDIE BLANDING — BOARD SECRETARY - RESIGNED DURING YEAR
- EDWIN JOSEPH — BOARD MEMBER - JOINED DURING YEAR
- HEATHER ROGERS — BOARD MEMBER - JOINED DURING YEAR
- HOWARD KRAVETZ — BOARD MEMBER - JOINED DURING YEAR
- JASON CURTIS — BOARD MEMBER
- JEAN CARROLL — BOARD MEMBER
- JIM COBURN — BOARD MEMBER - JOINED DURING YEAR
- JOE HANNA — BOARD MEMBER
- LASHARA EVANS — BOARD MEMBER
- MARILYN DIAZ — BOARD MEMBER - JOINED DURING YEAR
- MARY LEAO — BOARD MEMBER - JOINED DURING YEAR
- MELISSA MARQUEZ — BOARD MEMBER - JOINED DURING YEAR
- MICHELLE KING — BOARD MEMBER - JOINED DURING YEAR
- MIKE LOETE — BOARD TREASURER
- RACHEL ROBBINS — BOARD SECRETARY
- ROBERTO BURGOS — BOARD MEMBER
- STEPHANIE DARROW — BOARD MEMBER - RESIGNED DURING YEAR
- TOM FINK — CHAIRMAN - RESIGNED DURING YEAR
- VALERIE PASQUARELLA — BOARD MEMBER - JOINED DURING YEAR
relationships · 35
Who they work with
- Catholic Charities Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- Center For Youth Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- City Roots Community Land Trust Partner — Collaborated with the city to identify an organization to oversee the Peace Village lot.
- City Roots Land Trust Partner — Partner organization in the development and support of Peace Village.
- City of Rochester Government — Collaborates with PCHO to sanction and support Peace Village, a homeless encampment, and provides funding and oversight.
- City of Rochester Government — Government entity collaborating with PCHO on housing programs.
- Continuum of Care Partner — Collaborative network partner in regional homelessness response.
- DePaul Partner — Community partner collaborating with PCHO on housing initiatives.
- Dimitri House Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- Farash Foundation Funder — Philanthropic supporter of PCHO initiatives.
- Five-Star Bank Partner — Community partner supporting PCHO's work.
- Greater Rochester Health Home Network Partner — Collaborates with Greater Rochester Health Home Network for Health Home Care Management referrals.
- Home Leasing Partner — Community partner involved in PCHO housing initiatives.
- Home Leasing Partner — Partner organization collaborating with PCHO on permanent supportive housing projects including Cecilia's Place and Flower City Apartments.
- House of Mercy Partner — Community partner supporting PCHO’s mission.
- House of Mercy Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- House of Mercy Partner — Provided David with a bus ticket back to Rochester and served as a point of connection for his return and recovery.
- Medicaid Government — Funds PCHO's Health Homes program to deliver care management services to eligible enrollees.
- Monroe County Government — County government partner in PCHO housing initiatives.
- Open Door Mission Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- Peace Village Inc. Partner — Cofounder and cooperator in supporting Peace Village, a safe outdoor space for people experiencing homelessness.
- Providence Housing Development Corporation Partner — Partner organization collaborating with PCHO on housing development.
- R-Community Bikes Partner — Partner resource that supports PCHO residents’ transitions by providing access to bicycles.
- REACH Partner — Community partner collaborating with PCHO on services for people experiencing homelessness.
- REACH Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- Rochester City Council Government — Engaged in discussions regarding the approval and funding of PCHO's operational plan for Peace Village.
- Salvation Army Partner — Mission-aligned partner agency providing temporary emergency shelter placements coordinated by PCHO.
- St. Joseph’s House of Hospitality Partner — Community partner working with PCHO on homelessness services.
- St. Peter's and Paul's Kitchen Partner — Provides food in partnership with PCHO at Peace Village.
- Unity Health System Partner — Chuck Albanese previously served as Director of Community Services at Unity Health System, overseeing programs related to homelessness and employee home ownership.
+ 5 more
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Client-Choice and Person-Centered Engagementmethodology: client-centeredBy centering client choice and individualized needs in the housing process, we produce higher engagement and sustainable outcomes, because dignity, autonomy, and personal agency are critical to long-term stability.
- Harm Reduction in Housing Accessmethodology: harm_reduction_housingBy integrating harm reduction into housing placement, we produce increased access and retention for vulnerable populations, because removing abstinence requirements reduces barriers and supports gradual behavioral change.
- Housing First Modelmethodology: housing_firstBy providing permanent housing without preconditions, we produce greater stability and engagement in supportive services, because housing is a foundational prerequisite for health, recovery, and behavioral change.
- Housing as Healthmethodology: housing-as-healthBy treating housing as a health intervention, we produce improved healthcare engagement and health outcomes, because stable housing is a social determinant of health and a prerequisite for accessing and benefiting from medical care.
- Trauma-Informed and Lived Experience Integrationmethodology: trauma_informed_careBy incorporating trauma-informed care and leadership with lived experience, we produce deeper client trust and more effective support strategies, because understanding root causes and modeling recovery strengthens engagement and healing.