named programs · 4 · from sources
What they call their work
Amy’s Place of Hope
Community Access Center and men’s shelter providing 96 year-round shelter beds, 80 additional beds during extreme cold, and wrap-around services including healthcare, job training, legal assistance, and housing placement.
Community Services
Services including job training, financial literacy, legal assistance, housing placement, transportation, and help securing identification and SSI access.
Healthcare Services
Medical, dental, mental health, maternal, and nutritional care provided in partnership with Evergreen Health, Jewish Family Services, and Community Access Services.
Refresh Spot
Facility offering showers, restrooms, laundry, clean clothing, and haircuts to men in the shelter and underserved community members.
activities · 9 groups
What they do
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Home Care Services for Elderly and Disabled 1 activity
- Conducting home healthcare screenings and eligibility assessmentsPerforms home healthcare screenings to determine eligibility for in-home services for individuals with chronic health conditions, supporting access to long-term care resources.
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Mobile and Fixed Hygiene Services 1 activity
- Delivering hygiene and basic needs supportProvides showers, restrooms, laundry facilities, haircuts, foot care, and distribution of blankets, hygiene kits, and clean clothing through the Refresh Spot and shelter operations to support dignity and health.
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Community Resource Navigation and Support Services 1 activity
- Delivering integrated community support and case managementOffers job training and placement, financial literacy education, legal assistance, housing placement, transportation support, help securing identification, and access to SSI benefits through coordinated case management and workshops.
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Medicaid Health Home Care Coordination 1 activity
- Delivering on-site healthcare servicesProvides integrated medical, dental, mental health, and substance use counseling services on-site, including maternal and nutritional support, medication reinstatement, vision screenings, and care coordination for Medicaid patients with chronic conditions.
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Volunteer-Driven Residential Care Support 1 activity
- Managing shelter operations and facility maintenanceConducts intake and check-in for guests, including orientation and documentation; ensures safety through overnight monitoring and floor supervision; maintains facilities via cleaning crews, minor repairs, and inventory management of donated goods.
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Supportive and Emergency Housing Services 1 activity
- Operating men's shelter with permanent and emergency cold-weather bedsOperates a 96-bed men's shelter in Buffalo's East Side, with capacity to expand by 80 emergency beds during periods of extreme cold (Code Blue conditions). The shelter provides overnight accommodations and integrated support services.
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Opioid Harm Reduction Services 1 activity
- Operating mobile harm reduction and HIV testing servicesRuns a harm reduction van that distributes clean syringes, overdose prevention supplies, and provides nonjudgmental support to people who use drugs; also offers community-based HIV testing services.
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Food Distribution and Hunger Relief 1 activity
- Providing daily meals and food hospitality servicesServes hot breakfast and dinner daily to shelter residents through in-house meal preparation, supported by food donation logistics and coordination. Kitchen operations include food service and sanitation.
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Public Benefits Navigation and Enrollment 1 activity
- Providing government and social service access supportHosts Erie County DMV services including driver’s license and ID renewals, vehicle registration, and permit testing; provides assistance with Medicaid applications through the Department of Social Services.
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financials · form 990 · fy2024
revenue
Total revenue$1.30M
Contributions & grants$1.20M92%
Program service revenue$00%
Investment income$83K6%
Other revenue$16K
expenses
Total expenses$547K
Program expenses39%
Admin / overhead17%
Fundraising44%
Salaries & benefits$238K
Grants paid out$0
Largest expense lineProfessional Fees
balance sheet
Total assets$5.61M
Cash$912K
Investments$114K
Liabilities$1.01M
Net assets$4.60M
Liquid reserves22.5 mo
4 years on record · 2019–2024 · YoY revenue -29.7%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 1
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| STUART HARPER | PRESIDENT | 40 | $134K |
board members · 3
- AMY BETROS — BOARD MEMBER/CHAIR (TO 4/30/25)
- HOWARD RICH — BOARD MEMBER/TREASURER
- KATHLEEN MATTAR — BOARD MEMBER/VICE PRES/SECRETARY
relationships · 8
Who they work with
- Community Access Services Partner — Provides HIV testing services at Build Promise’s Amy’s Place of Hope.
- Erie County Department of Motor Vehicles Government — Offers driver’s license, ID, vehicle registration, and permit services at Build Promise’s location.
- Erie County Department of Social Services Government — Provides assistance with Medicaid applications at Build Promise’s facility.
- Evergreen Health Partner — Provides harm reduction van services and co-delivers care coordination services with Jewish Family Services at Build Promise facilities.
- Jewish Family Services Partner — Co-provides care coordination services for Medicaid patients with chronic health conditions.
- St. Luke’s Mission of Mercy Partner — Founding organization whose 30+ years of service inform the Build Promise model; co-founders Norm Paolini and Amy Betros are also founders of St. Luke’s Mission of Mercy.
- St. Luke’s Mission of Mercy Partner — Shared founding leadership and mission focus with Build Promise, indicating a close organizational relationship.
- partner agencies Partner — Collaborates with partner agencies to provide shelter during Code Blue weather and year-round health care access.
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community Collaboration Modelmethodology: community_collaboration_modelBy uniting local organizations and service providers through coordinated partnerships rather than duplicative efforts, we produce more efficient and comprehensive support because collective expertise creates seamless pathways to stability.
- Integrated Wrap-Around Services Modelmethodology: integrated_wrap-around_servicesBy co-locating emergency shelter, healthcare, and community resources in a single access point, we produce more effective and sustainable outcomes because addressing interconnected needs simultaneously reduces systemic barriers to stability.
- Trauma-Informed Care Approachmethodology: trauma-informed_careBy structuring guest interactions around safety, dignity, and consistency, we produce higher engagement and better outcomes because individuals experiencing homelessness often carry histories of trauma that affect service utilization.