irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $3.80MHEALTH HOME CARE MANAGEMENT: INDIVIDUALIZED, GOAL-DIRECTED CASEWORK SERVICES TO HELP PEOPLE NEGOTIATE THE MAZE OF GOVERNMENT AND PRIVATE RESOURCES IN ORDER TO OBTAIN CRITICAL SERVICES INCLUDING TREATMENT, PUBLIC ENTITLEMENT PROGRAM BENEFITS, MEDICAL CARE, HOUSING, FINANCIAL ASSISTANCE AND SPECIALIZED SERVICES.
- #2 $1.17MHOUSING SERVICES: PROVIDE DIGNIFIED PERMANENT SUPPORTED AND SUPPORTIVE HOUSING FOR INDIVIDUALS IN RECOVERY FROM MENTAL ILLNESS AND HOMELESS VETERANS. HOUSING SUPPORTS INCLUDING LINKAGE TO COMMUNITY PROVIDERS AND RESOURCES HELP INDIVIDUALS TO REGAIN AND ATTAIN HOUSING STABILITY, AND ECONOMIC INDEPENDENCE.
named programs · 4 · from sources
What they call their work
Case Management
Individualized support to connect individuals with mental illness to treatment, housing, benefits, and community resources.
Personalized Recovery Oriented Services (PROS)
Comprehensive rehabilitation program integrating case management, vocational support, and clinical services for adults with serious mental illness.
Supported Housing
Provides permanent supportive housing for adults with psychiatric illnesses, promoting recovery and housing stability through on-site support services.
Vocationally Oriented Programs
Services designed to support employment readiness and job placement for individuals in recovery from mental illness.
activities · 9 groups
What they do
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Psychiatric Rehabilitation and Recovery Services 2 activities
- Centers for Recovery and WellnessOperates two Centers for Recovery and Wellness in Ronkonkoma and Riverhead that provide evidence-based mental health rehabilitation services using creative arts, symptom management, adventure-based activities, peer support, and cognitive remediation to support recovery and life rebuilding.
- Community-based psychiatric and psychosocial rehabilitation servicesDelivers Community Psychiatric Support and Treatment (CPST), Psychosocial Rehabilitation (PSR), and Family Support and Training (FST) services in community settings to improve functional abilities, achieve person-centered goals, and support families using trauma-informed, recovery-oriented approaches.
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Peer-Led Mental Health Support Groups 2 activities
- Empowerment and mobile behavioral health servicesProvides non-clinical, peer-delivered Empowerment Services and mobile behavioral health supports to build skills, manage symptoms, and promote community participation and independence for adults with serious mental illness and addiction disorders.
- Peer support groups and mutual support servicesOffers peer-led support groups for individuals experiencing emotional distress, trauma, substance use, altered states, and psychiatric labels, including in-person, virtual, and Veteran-specific groups; employs trained peer specialists with lived experience to facilitate mutual support.
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Comprehensive Care Management Services 1 activity
- Child and family care coordinationImplements a care management program for children with physical and behavioral health needs, providing comprehensive care coordination, individualized care plans, transitional care, appointment transportation assistance, and electronic information sharing among providers to improve health outcomes and reduce hospitalizations.
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Community Resource Navigation and Support Services 1 activity
- Information, referral, and advocacy servicesProvides information and referrals to community resources for individuals with mental health or emotional needs, their families, and service providers in Suffolk County; conducts brief assessments and advocacy through direct calls to service providers to facilitate access to care.
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Direct Mental Health Counseling and Support Services 1 activity
- Mental health services for individuals with psychiatric disabilitiesProvides mental health services for individuals experiencing mental health challenges for the first time and those in recovery from psychiatric disabilities, including person-centered, goal-oriented care management for adults with chronic mental health, physical health, and substance use disorders.
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24/7 Crisis and Warmline Support Services 1 activity
- Peer Support LineOperates a one-to-one telephone peer support line available Tuesday to Friday from 10:00 a.m. to 1:00 p.m., offering mutual support from trained peer specialists to individuals in emotional distress.
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Professional Training and Certification in Mental Health 1 activity
- Professional training and workforce developmentProvides professional training, conferences, recovery and wellness specialist training classes, and operates a Careers in Recovery and Wellness Training Center to train peer specialists; equips the mental health workforce with current skills and knowledge.
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Supportive and Emergency Housing Services 1 activity
- Supported housing and case managementProvides permanent supported and supportive housing, emergency shelter for male veterans, and individualized case management services that develop wellness plans addressing health, finances, employment, and education; includes linkages to community resources for housing and economic stability.
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Veteran Benefits and Reintegration Support 1 activity
- Veterans support servicesProvides comprehensive support services for veterans, including affordable and emergency housing, medical and mental health services, reintegration support, peer-to-peer connections, and access to a food pantry (Charlotte’s Table) for veterans and their families.
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financials · form 990 · fy2024
revenue
Total revenue$11.28M
Contributions & grants$3.80M34%
Program service revenue$7.41M66%
Investment income$42K0%
Other revenue$21K
expenses
Total expenses$11.20M
Program expenses81%
Admin / overhead19%
Fundraising0%
Salaries & benefits$7.75M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$18.49M
Cash$1.87M
Investments$3.56M
Liabilities$4.13M
Net assets$14.36M
Liquid reserves5.8 mo
5 years on record · 2020–2024 · YoY revenue -1.5%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 8
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| COLLEEN MERLO | CEO | 38 | $281K |
| SUZANNE KONTAK | PSYCHIATRIC NURSE PRACTITI | 38 | $189K |
| MARIANELA CASAS | COO THROUGH 11/4/2024 | 38 | $183K |
| VERONICA DE KONING | DEPUTY DIRECTOR | 38 | $153K |
| KATHLEEN ELFERS | HUMAN RESOURCES DIRECTOR | 38 | $138K |
| KIM KOSTER CPA | CFO THROUGH JUNE 2024 | 38 | $126K |
| TARA LARKIN-FREDERICKS | DIRECTOR OF SPECIAL PROJECTS | 38 | $112K |
| GINA FATTIBENE | ADULT CARE MANAGEMENT DIRE | 38 | $108K |
board members · 10
- ANDREW GARBARINO ESQ — VICE PRESIDENT
- DAPHNE PERRY — MEMBER
- DR KRISTIE GOLDEN — PRESIDENT
- JASON SATTLER — MEMBER
- JENNIFER MARTIN — MEMBER
- LORAINE BOTTI — MEMBER
- MIKE ST PIERRE — MEMBER
- ROBERT DETOR LCSW — SECRETARY
- ROSEMARY SPECIALE BS — TREASURER
- SAADIA YUNNUS — MEMBER
relationships · 24
Who they work with
- Child Care Council of Suffolk Partner — Partners to support essential workers seeking childcare.
- Community agencies Partner — Receives referrals and collaborates with community agencies to support care management clients.
- Economic Opportunity Council of Suffolk Partner — Collaborates on supportive services for veteran families.
- Families Partner — Engages families in the referral and support process for care management clients.
- Health and behavioral health providers Partner — Collaborates with health and behavioral health providers for referrals and coordinated care.
- Here to Help Military and Families Partner — Provides free and confidential support for post-9/11 veterans and their families.
- Joseph P. Dwyer Project Partner — Collaborates on peer support services for Veterans in Suffolk County.
- Joseph P. Dwyer Veterans Peer Support Project Partner — Collaborates on Veteran-led peer support groups across Suffolk County.
- Joseph P. Dwyer Veterans Peer Support Project Partner — Provides online peer support groups for veterans.
- Long Island Against Domestic Violence Partner — Collaborates to provide access to shelter, safety planning, and remote assistance with orders of protection.
- Mental Health America Network — Local chapter of Mental Health America
- Mental Health Association of New York State Network — Local chapter of the Mental Health Association of New York State
- NYC Veterans Alliance Partner — Shares resources for veterans and families during emergencies such as the COVID-19 pandemic.
- New York State Department of Health Government — Collaborates with the New York State Department of Health to deliver CORE services to Medicaid beneficiaries enrolled in HARP, HIV-SNP, or MAP plans.
- New York State Office of Mental Health Government — Grants Personalized Recovery-Oriented Services (PROS) licenses for the organization's programs.
- Northwell Health Partner — Collaborates with Northwell Health as a lead Health Home in delivering child care management services.
- Pollack Center Network — Operates the Pollack Center as an additional location for mental health and wellness services
- Skyward Health Partner — Collaborates with Skyward Health as a lead Health Home in delivering child care management services.
- Suffolk County Council VFW Partner — Provides resource information for veterans on Long Island.
- Synergy Center Network — Operates the Synergy Center in Riverhead, NY as an additional location for services
- U.S. Veterans Administration Government — Partners to connect veterans with healthcare services through the VA Hospital at Northport.
- Veterans Yoga Project Partner — Offers yoga programming for veterans through online streaming classes.
- Western Massachusetts Peer Network Partner — Source of adapted guiding principles for peer support roles.
- county's citizens Government — Serves the mental health needs of individuals within the county, indicating a public service role in support of county citizens.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Healing Through Autonomy and Choicemethodology: healing_through_choiceBy emphasizing voluntary participation, personal choice, and non-clinical, person-centered language, the organization supports authentic healing because empowering individuals to define their own recovery journey increases engagement and self-efficacy.
- Peer-Led Mutual Support Modelmethodology: peer_led_mutual_supportBy leveraging shared lived experience in peer-led mutual support groups, the organization fosters trust, reduces isolation, and promotes healing because peer relationships create safety and empowerment that clinical hierarchies often cannot.
- Permanent Supportive Housing with Integrated Servicesmethodology: permanent_supportive_housingBy providing permanent supportive housing combined with case management and access to community resources, the organization promotes stability and recovery because secure housing removes a critical barrier to mental health treatment and long-term independence.
- Personalized Recovery-Oriented Services (PROS)methodology: personalized_recovery_oriented_servicesBy integrating treatment, rehabilitation, and support within a person-centered, team-based PROS model, the organization improves long-term recovery outcomes because holistic, goal-directed planning addresses the full spectrum of individual needs.
- Whole-Person, Trauma-Informed Caremethodology: whole_person_careBy integrating physical, emotional, social, and spiritual well-being within a trauma-informed framework, the organization supports sustainable recovery because addressing the root causes and systemic impacts of trauma enables meaningful engagement and resilience.