irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $4.25MMEDICALLY SUPERVISED - PART 816 SUBSTANCE USE DISORDER WITHDRAWAL, STABILIZATION AND REHABILITATION SERVICES - MEDICALLY SUPERVISED WITHDRAWAL, STABILIZATION AND REHABILITATION SERVICES ARE FOR PERSONS SUFFERING FROM MILD TO MODERATE WITHDRAWAL, COUPLED WITH SITUATIONAL CRISIS SUCH AS UNSTABLE LIVING ENVIRONMENTS, OR WHO ARE UNABLE TO DETOX ON THEIR OWN WITHOUT WITHDRAWAL COMPLICATIONS. PATIENTS STABILIZED IN A MEDICALLY SUPERVISED SERVICE MAY TRANSITION TO A LESS INTENSIVE MEDICALLY SUPERVISED OUTPATIENT SERVICE OR OTHER APPROPRIATE LEVEL OF CARE.
- #2 $1.82MOTTE HALL PART 820 RESIDENTIAL SERVICES - OTTE HALL IS A 23-BED RESIDENTIAL SETTING WITH TELEPRACTICE DESIGNATION OFFERING IN PATIENT PROGRAMS PROVIDING STABILIZATION, REHABILITATION, AND REINTEGRATION IN A CONGREGATE CARE LEVEL 2 SETTING. RESIDENTIAL SERVICES ARE 24/7 STRUCTURED TREATMENT FOR PERSONS RECOVERING FROM SUBSTANCE USE DISORDER. SERVICES CORRESPOND TO ELEMENTS IN THE TREATMENT/RECOVERY PROCESS AND ARE DISTINGUISHED BY THE CONFIGURATION OF SERVICES, STAFFING PATTERNS, DEGREE OF DYSFUNCTION OF THE INDIVIDUAL SERVED IN EACH SETTING, AND PATIENT READINESS TO TRANSITION TO A LESS RESTRICTIVE PROGRAM OR ELEMENT OF TREATMENT/RECOVERY.
named programs · 8 · from sources
What they call their work
Alternative to Incarceration Program
8-week weekend program in Farmington offering structured treatment as an alternative to jail for individuals with substance use disorders.
Certified Community Behavioral Health Clinic (CCBHC)
Integrated mental health and substance use treatment with 24/7 crisis care, peer and family support, and primary care screening at Geneva, Penn Yan, and Rochester locations.
Independent Housing
Provides permanent housing and community support services through 42 scattered-site apartments and 17 units for veterans experiencing homelessness.
Opioid Treatment Program (OTP)
Offers daily methadone dosing and medication-assisted treatment for opioid use disorder at the Geneva clinic.
Outpatient Substance Use Disorder Treatment
Provides assessment, counseling, treatment planning, and recovery support at seven clinic locations across the Finger Lakes region.
Part 820 Residential Services
24/7 structured residential treatment at Otte Hall for stabilization, rehabilitation, and reintegration of individuals recovering from substance use disorders.
School-Based Support
Onsite mental health and substance use counseling at Dundee Middle School, Geneva Middle and High School, and Hobart & William Smith Colleges.
Supportive Living (SPLV)
OASAS-certified semi-structured housing program with 73 beds offering 24-hour on-call support, counseling, and vocational services for adults and single parents in recovery.
activities · 11 groups
What they do
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Outpatient Substance Use Treatment 2 activities
- Medically supervised detoxification and stabilization servicesProvides medically supervised withdrawal, stabilization, and crisis care for individuals experiencing substance use disorder withdrawal, including assessment, treatment planning, and psychiatric rehabilitation. Services are available 24/7 through residential facilities and mobile or telehealth response for opioid and substance-related crises.
- Opioid treatment and medication-assisted recovery servicesProvides daily methadone dosing and medication for opioid use disorder through the Geneva Opioid Treatment Program, as part of comprehensive outpatient recovery services.
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Intake and Referral Coordination 1 activity
- 24/7 client referral and intake systemAccepts client referrals around the clock via phone or online forms, enabling continuous access to treatment and recovery services across the Finger Lakes region.
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Justice System Innovation & Inclusion Programs 1 activity
- Alternative to incarceration programmingOperates an 8-week weekend Alternative to Incarceration Program in Farmington, providing structured, clinically supported programming as a jail diversion option for individuals involved in the justice system.
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Comprehensive Care Management Services 1 activity
- Care management and community service coordinationProvides care coordination for individuals with chronic medical, mental health, or substance use conditions, linking them to housing, food, childcare, transportation, medical appointments, and employment services. Includes specialized care management for Medicaid-eligible youth through the Children’s Health Home of Upstate New York (CHHUNY) program.
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Employment Support for Recovery 1 activity
- Employment and vocational support servicesProvides vocational counseling, career development, and employment assistance as part of rehabilitation and reintegration programs for individuals recovering from substance use and mental health disorders.
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Outpatient Mental Health Clinic Services 1 activity
- Outpatient and community-based behavioral health clinicsOperates seven outpatient clinics and three Certified Community Behavioral Health Clinics (CCBHCs) in Geneva, Penn Yan, Rochester, Clifton Springs, Newark, Farmington, Watkins Glen, and other Finger Lakes locations, offering integrated substance use, mental health, and primary care services, including crisis intervention and peer support.
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Peer-Led Mental Health Support Groups 1 activity
- Peer-led recovery support and wellness programsOffers free, no-referral-needed recovery support services seven days a week, including peer-led community building, life skills development, virtual support via the Connections eRecovery app, and access to health, wellness, education, art, and skill-building classes.
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Psychiatric Rehabilitation and Recovery Services 1 activity
- Residential rehabilitation and reintegration programsOperates multiple residential treatment facilities, including a 44-bed program at Maxwell Hall in Ontario County and a 23-bed congregate care program at Otte Hall in Wayne County, providing 24-hour supervision, counseling, vocational education, daily living skills training, and family involvement to support recovery and transition to independent living.
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School-Based Mental Health and Family Support 1 activity
- School-based mental health and substance use treatmentOperates school-based clinics at Dundee Middle School, Geneva Middle and High School, and Hobart and William Smith Colleges, delivering licensed counseling, early intervention, and substance use treatment during school hours for students.
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Direct Mental Health Counseling and Support Services 1 activity
- Specialized services for veterans and military membersDelivers comprehensive mental health and substance use services tailored to military service members and veterans, including 24/7 crisis support, psychiatric rehabilitation, peer and family support, and targeted case management.
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Supportive and Emergency Housing Services 1 activity
- Supportive housing and independent living programsOperates 73 OASAS-certified supportive living beds across Ontario, Seneca, Wayne, and Yates Counties and provides 42 scattered-site independent housing units (including 17 dedicated veteran units) for individuals with substance use or mental health disorders, supporting long-term stability and recovery.
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financials · form 990 · fy2024
revenue
Total revenue$33.16M
Contributions & grants$13.29M40%
Program service revenue$19.78M60%
Investment income$39K0%
Other revenue$50K
expenses
Total expenses$33.05M
Program expenses87%
Admin / overhead13%
Fundraising0%
Salaries & benefits$23.83M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$21.38M
Cash$1.28M
Investments$0
Liabilities$14.01M
Net assets$7.37M
Liquid reserves0.5 mo
5 years on record · 2020–2024 · YoY revenue -6.5%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 8
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| JENNIFER CARLSON | PRESIDENT & CEO | 40 | $299K |
| MICHAEL C SUSCO | MEDICAL DOCTOR | 40 | $282K |
| SHAHID S ALI | NURSE PRACTITIONER | 40 | $273K |
| LINDA KOVAC TANTALO | NURSE PRACTITIONER | 40 | $199K |
| ANNMARIE FLANAGAN | NURSE PRACTITIONER | 40 | $196K |
| RUTH DONK | COO | 40 | $193K |
| NETZI MONTANO | NURSE PRACTITIONER | 40 | $179K |
| CAROL CATALLO | CFO (UNTIL MAR. 2025) | 40 | $166K |
board members · 12
- AMARIS ELLIOTT-ENGEL — MEMBER
- ANDREW SPINK — MEMBER
- CHRISTY HALL — MEMBER
- GEHRIG LOHRMANN — TREASURER
- IAN COYLE — MEMBER
- JACQUE RUTH — VICE CHAIR
- JOANN FRATARCANGELO — SECRETARY
- JOHN CROMARTIE — MEMBER
- KAREN KUREK — MEMBER
- SHAFEEGH HABEEB JR — MEMBER
- TODD GODDARD — CHAIR
- VAN SMITH JR — MEMBER
relationships · 13
Who they work with
- Certified Recovery Peer Advocates Partner — CRPAs facilitate services at Connections community recovery centers using their lived experience to support recovery.
- Chess Health Partner — Collaborates with Chess Health to provide the Connections eRecovery app to individuals served by FLACRA.
- Children’s Health Home of Upstate New York (CHHUNY) Partner — Collaborates with CHHUNY to deliver care management services for Medicaid-eligible youth with complex needs.
- Drug Court Partner — Coordinates with ACC for individuals in substance use crisis.
- Dundee Central School District Partner — Hosts a FLACRA mental health satellite clinic at Dundee Middle School
- Geneva City School District Partner — Hosts a FLACRA mental health satellite clinic at Geneva Middle and High School
- Hobart & William Smith Colleges Partner — Hosts a FLACRA substance use treatment clinic at the Hubbs Health Center
- Jennifer Carlson Government — President and Executive Director of FLACRA
- New York State Office of Mental Health Government — Administers HCBS and CORE programs that FLACRA implements for HARP-eligible Medicaid beneficiaries.
- OASAS Government — Provider of certification for FLACRA's 73-bed Supportive Living program.
- TeamCentralIntake@flacra.org Partner — Email-based intake coordination system for processing client referrals.
- Todd Goddard Government — Board of Directors Chair, indicating governance and leadership oversight.
- U.S. Department of Housing and Urban Development Government — Sponsor of housing units within FLACRA’s Independent Housing program.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Continuum of Care with Step-Down Recovery Pathwaysmethodology: step-down_care_modelBy transitioning individuals through phased levels of care—from crisis stabilization to residential treatment and then supportive housing—we support long-term recovery because structured, incremental reintegration reduces relapse risk and builds self-efficacy.
- Family- and Community-Centered Recovery Ecosystemmethodology: family-centered_careBy involving families and strengthening community partnerships, we improve recovery outcomes because social support networks enhance accountability, reduce isolation, and sustain long-term wellness.
- Integrated Whole-Person Care Modelmethodology: integrated_careBy delivering coordinated medical, behavioral, and social services through a single system, we produce better recovery outcomes because addressing co-occurring conditions and social determinants together improves engagement and continuity of care.
- Peer-Led, Community-Based Recovery Supportmethodology: peer-led_recoveryBy engaging individuals with lived experience of addiction as recovery advocates, we produce sustained healing because peer relationships foster trust, reduce stigma, and model achievable recovery pathways.
- Person-Centered, Trauma-Informed Approachmethodology: person-centered_trauma-informed_careBy tailoring services to individual needs and recognizing the impact of trauma, we promote resilience and recovery because safety, choice, and empowerment increase treatment engagement and reduce re-traumatization.