irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $11.53MSUPPORTED AFFORDABLE HOUSING WITH ONSITE SUPPORT SERVICES TO HELP DISABLED INDIVIDUALS LIVE SUCCESSFULLY IN THE COMMUNITY. APPROXIMATELY 650 CLIENTS SERVED.
- #2 $7.98MHEALTH HOME AND CARE MANAGEMENT ASSIST INDIVIDUALS WITH DISABILITIES TO DEVELOP AND FOLLOW A CARE PLAN AND CONNECT INDIVIDUALS WITH HEALTH CARE PROVIDERS, MENTAL HEALTH AND SUBSTANCE ABUSE PROVIDERS, NEEDED MEDICATIONS, HOUSING, SOCIAL SERVICES AND OTHER COMMUNITY PROGRAMS. APPROXIMATELY 2,315 CLIENTS SERVED
named programs · 8 · from sources
What they call their work
Creekside Wellness Center
Member-operated social club offering mutual support, health and wellness activities, advocacy, and socialization for individuals with mental health conditions.
Dutch Treat Cafe
Social enterprise providing transitional or long-term employment opportunities for client worker-trainees in a community-integrated setting.
Osborne Hill Residence (GERI)
OMH-licensed group home providing 24/7 care and individualized service plans for geriatric residents with mental health conditions.
Safe Options Support (SOS)
Outreach and referral-based teams providing crisis intervention, care coordination, and shelter connections for individuals experiencing homelessness and severe mental illness in upstate New York.
Supported Employment Program
Assists individuals in securing competitive employment with job development, coaching, and retention support funded by ACCESS-VR and OMH.
Supportive Housing Program
Non-licensed apartment living with rental assistance and case management to help individuals secure and maintain independent community living.
Treatment Apartment Program
OMH-licensed residential units with visiting staff providing Medicaid-reimbursed services to support transition to independent living.
Warm Line
Peer-operated telephone support service offering confidential listening, community resource information, and outreach during weekday and weekend evenings.
activities · 8 groups
What they do
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Supported Employment for Developmental Disabilities 2 activities
- Operating social enterprises for client workforce developmentRuns social enterprises including Dutch Treat Cafe, Alice's Attic, and C-M-R that provide paid work opportunities with on-site support for client worker-trainees in community-integrated settings. Clients are employed at or above minimum wage with job matching based on skills and ongoing accommodations.
- Providing supported employment servicesOffers supported employment services including job development, placement, coaching, and retention support to help individuals with disabilities obtain and maintain competitive jobs aligned with their abilities and preferences. Services are funded by ACCESS-VR and OMH.
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Supportive and Emergency Housing Services 2 activities
- Providing outreach and engagement services for individuals experiencing homelessnessDelivers intensive outreach, engagement, and care coordination through Safe Options Support (SOS) teams to individuals experiencing homelessness and severe mental illness. Operates dozens of housing and outreach programs targeting those at risk of or currently experiencing homelessness.
- Providing supported affordable housing with onsite support servicesDelivers supported affordable housing with onsite support services to approximately 650–700 disabled individuals annually, enabling them to live successfully in the community. Services include rental assistance, funding for furnishings and security deposits, case management, and monthly staff visits.
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Medicaid Health Home Care Coordination 1 activity
- Delivering care coordination and health home servicesProvides care coordination and health home services to connect individuals with disabilities to medical, mental health, substance abuse, housing, transportation, educational, and social services. Assists approximately 2,300–3,100 individuals annually in developing and following care plans, with 24/7 on-call availability.
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12-Step Recovery Support Services 1 activity
- Operating OASAS-contracted residential and shelter care programsOperates a men's residential facility and a shelter plus care apartment program under contract with OASAS, providing structured, licensed residential support for individuals recovering from substance use disorders.
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Supportive Housing for Mental Illness 1 activity
- Operating OMH-licensed residential group homes and supported apartmentsProvides 24/7 staff support, individualized service plans, medication management, life skills training, and wellness interventions in OMH-licensed group homes and treatment apartments for adults with mental health conditions. These programs support stable community living and transitions to independent living, with 24/7 on-call availability.
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24/7 Crisis and Warmline Support Services 1 activity
- Operating peer-run and member-run wellness and support programsRuns a peer-operated Warm Line offering confidential telephone support and outreach during weekday evenings and weekend afternoons/evenings. Also operates member-run social club programs at Creekside Wellness Center that provide mutual support, wellness activities, training, and socialization during day, evening, and weekend hours.
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Residential Care for At-Risk Youth 1 activity
- Operating youth-focused residential and family support programsOperates two eight-bed community residences for adolescents, an after-school social and recreation program, Multisystemic Therapy, and a Family Support Program to support youth mental health and family engagement.
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Outpatient Mental Health Clinic Services 1 activity
- Providing community-based mental health and substance abuse servicesDelivers comprehensive community-based mental health and substance abuse services to over 3,000 individuals annually across 17 upstate New York counties. Services include treatment, crisis/respite care, wellness programs, and outreach, in compliance with federal and state regulations.
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financials · form 990 · fy2024
revenue
Total revenue$74.23M
Contributions & grants$47K0%
Program service revenue$73.10M98%
Investment income$316K0%
Other revenue$771K
expenses
Total expenses$73.63M
Program expenses91%
Admin / overhead9%
Fundraising0%
Salaries & benefits$42.89M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$52.11M
Cash$14.36M
Investments$4.99M
Liabilities$33.86M
Net assets$18.24M
Liquid reserves3.1 mo
4 years on record · 2020–2024 · YoY revenue +5.8%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 11
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| WILLIAM DEVITA | EXECUTIVE DIRECTOR | 38 | $620K |
| TIMOTHY REYNOLDS | CHIEF FINANCIAL OFFICER | 39 | $296K |
| SUSAN MILLER | CHIEF OPERATING OFFICER | 40 | $271K |
| LAUREN TEGNANDER | CHIEF OPERATING OFFICER | 40 | $242K |
| VICKIE RONDA | DIRECTOR OF CORPORATE COMP | 40 | $204K |
| MARYELLEN MCLEAN | DIRECTOR OF HUMAN RESOURCE | 40 | $202K |
| LAEHREMET MISTRY | DIRECTOR OF INFORMATION TE | 40 | $194K |
| DAVID WARREN | VICE PRESIDENT OF HOUSING | 40 | $190K |
| LENA TAFFURI | DIRECTOR OF SERVICE DEVELOPMENT | 40 | $184K |
| DIANE CHOWENHILL | DIRECTOR OF QUALITY IMPROVEMENT | 40 | $180K |
| MARCELLA GALLUCCI | MANAGING DIRECTOR CHILDREN AND YOUTH SERVICES | 40 | $179K |
board members · 8
- ARTHUR BUTLER — BOARD MEMBER
- BRUCE WAY — BOARD MEMBER
- EDWARD BUTZ — TREASURER
- ELIZABETH KADATZ — PRESIDENT
- JEAN-REMY MONNAY — BOARD MEMBER
- JOY E DEVITA — BOARD MEMBER
- K LEELA MOORE — SECRETARY
- MARDY MOORE — VICE PRESIDENT
relationships · 15
Who they work with
- ACCESS-VR Government — Provides funding for intensive supported employment services including job development, placement, and coaching.
- ACCESS–VR Government — Provides funding for intensive supported employment services including job development, placement, and coaching.
- Adult Career and Continuing Education Services – Vocational Rehabilitation Government — Has contracts for supported employment services in ten counties.
- Capital District Psychiatric Center Partner — Hosted the initial variety store that employed individuals with psychiatric disabilities and supported the founding of RSS.
- Facebook Partner — Social media presence for public outreach and engagement
- Julie Fournier Partner — Director, Corporate Compliance at Rehabilitation Support Services
- NYS Office of Alcoholism and Substance Abuse Services Government — Contracts for operation of residential substance use treatment facilities and shelter + care programs.
- NYS Office of Alcoholism and Substance Abuse Services Government — Provides a men's residential facility under contract with OASAS.
- NYS Office of Mental Health Government — Provides OMH-licensed residential group homes and supported apartment living under contract with OMH.
- NYS Office of Mental Health Government — Provides contracts for residential group homes and related mental health services.
- Office of Mental Health Government — State agency that funds the Safe Options Support (SOS) teams.
- Office of Mental Health (OMH) Government — Funds extended supported employment services and licenses residential programs.
- Office of Mental Health (OMH) Government — Licenses residential programs and funds extended supported employment and treatment apartment services.
- U.S. Housing and Urban Development Government — Operates HUD Supportive Living and Shelter Care Plus programs.
- X Partner — Social media presence for public outreach and engagement
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community-Based Integrated Care Coordinationmethodology: health_home_care_managementBy using health home and care management models to coordinate health, mental health, housing, and social services, the organization improves outcomes for individuals with disabilities because holistic care planning reduces fragmentation and increases access to essential supports.
- Critical Time Intervention for Housing Stabilitymethodology: critical_time_interventionBy applying the Critical Time Intervention (CTI) model to deliver time-limited, relationship-based support during high-risk transition periods, the organization prevents homelessness recurrence because continuity of care during pivotal moments strengthens community attachment and service engagement.
- Peer-Led Engagement and Supportmethodology: peer_supportBy integrating peer specialists into outreach and support services, including via Warm Line peer support, the organization builds trust and facilitates engagement in care because lived experience fosters authentic connections and reduces stigma-related barriers to treatment.
- Recovery-Oriented Integrated Care Modelmethodology: recovery_oriented_careBy delivering coordinated services across housing, employment, treatment, and wellness domains within a recovery-oriented framework, the organization enables sustained recovery and community integration for individuals with psychiatric and substance use disorders because integrated, person-centered support addresses the multifaceted nature of recovery.
- Social Enterprise for Economic Rehabilitationmethodology: social_enterpriseBy employing individuals with psychiatric disabilities in social enterprises with job matching, on-site support, and real wage payment, the organization promotes rehabilitation and economic independence because meaningful work in supportive environments builds skills, confidence, and long-term employment outcomes.