HILLSIDE FAMILY OF AGENCIES

Coordinates medical, mental health, substance abuse, and social services for children, youth, and adults through dedicated care managers using family-driven, youth-guided care planning models to ensure holistic support and service integration.

Provides community-based Peer Navigator services in Chautauqua County to strengthen family advocacy, parenting skills, and self-sufficiency for families facing systemic or behavioral health challenges.

Operates state-licensed day treatment programs and schools that provide special education services for students with Individualized Education Plans (IEPs) who face academic, emotional, and behavioral challenges. Services are delivered across residential campuses, day treatment centers, and community-based programs in partnership with BOCES, including at Creekside, Morgan Middle School, and other locations, serving grades 6–12.

Provides adopted individuals aged 18 and older access to non-identifying information from historical adoption records dating back nearly 100 years through its Adoption Search program.

Operates a 24-hour phone resource team that provides crisis counseling, answers questions, handles referrals, and responds to concerns from families, funders, and community partners.

Provides in-home crisis intervention and support for youth ages 5–21 experiencing mental health crises and their families through programs like Family Care Support Services (FCSS), aiming to stabilize living situations, reduce high-risk behaviors, and prevent out-of-home placements. Includes 24/7 crisis counseling and referrals via a dedicated phone resource team.

Operates a multidisciplinary Residential Treatment Facility and 10 community-based group homes (IRAs) for youth and individuals with developmental disabilities, mental health diagnoses, or severe emotional disturbances, providing safety, structure, and strength-based therapeutic services in Monroe, Wayne, and Erie Counties. Includes specialized units for youth requiring higher levels of care.

Provides administrative support to its tax-exempt affiliates, Hillside Children's Center and Hillside Children's Foundation, enabling their operational and compliance functions.

Links youth in need with safe family environments through foster care, kinship care, and adoption programs, while supporting permanency and family stability. Offers specialized services for kinship families and youth with complex trauma histories, including intensive support to strengthen family functioning and prevent placement disruptions.

Offers short-term (up to 7 days) emergency respite stays in host or OCFS-certified foster homes for youth in emotional crisis to support stabilization and family reunification, providing relief for caregivers and preventing longer-term out-of-home placements.

Provides academic support, job-skills readiness training, and youth development services to thousands of students annually through the Hillside Work-Scholarship Connection program, helping them graduate high school and prepare for employment. More than 9,000 students have graduated from high school through this program since 1987.

Operates the Family Opportunity Center in Rochester, offering parent education, family activities, and community referrals for expectant parents and families with children under 21. Delivers home visiting services to strengthen parent-child bonding, promote child development, and prevent child abuse and neglect.

Delivers transitional services for youth in foster care to support their journey toward independence and long-term personal goals, including post-discharge planning for those leaving Qualified Residential Treatment Programs or inpatient psychiatric settings.