COMMON MAPS
Map version new-york activity top-down
Main site Contact
Menu
↑ parent activity group ·
research dossier

NEW DIRECTIONS YOUTH AND FAMILY SERVICES
LOCKPORT, NY · EIN 160743220 · Form 990 · FY2023 · NTEE P300 · Human Services · Large ($10M-$50M) · fosteringgood.org
revenue
$34.5M
expenses
$32.5M
net assets
$24.4M
employees
586
volunteers
13
program ratio
90%
mission · from form 990

THE ORGANIZATION HELPS YOUTH AND FAMILIES GROW EMOTIONALLY, BEHAVIORALLY, AND EDUCATIONALLY THROUGH A VARIETY OF SERVICES INCLUDING RESIDENTIAL TREATMENT CENTERS, CAMPUS SCHOOL, HEALTH HOMES, FOSTER CARE, DETENTION SERVICES, MANAGED CARE, PARENTING FOR TEENS, COMMUNITY BASED SERVICES, GROUP HOMES, AND DIAGNOSTIC SERVICES. EACH SERVICE UTILIZIES THE ORGANIZATION'S EFFECTIVE TREATMENT PHILOSOPHY. THE ORGANIZATION NURTURES, CHALLENGES, AND EMPOWERS THE CHILD AND THE WHOLE FAMILY. THE ORGANIZATION HELPS TO BUILD THE SKILLS TO LIVE PRODUCTIVE AND FULFILLING LIVES.

profile · synthesized from sources

New Directions Youth and Family Services supports youth and families facing emotional, behavioral, and educational challenges through residential treatment, education, and community-based services. Operating in New York State, the organization provides trauma-informed, strengths-based care across multiple campuses and community settings. Programs include residential treatment, special education, family peer support, and therapeutic recreation initiatives.

irs program accomplishments · form 990 part iii · fy2023

What they reported doing

  1. #1 primary $8.46M
    HEALTH HOMES - THE ORGANIZATION OPERATES THREE HEALTH HOMES SERVING ERIE COUNTY, NIAGARA COUNTY, AND THE SOUTHERN TIER OF NEW YORK STATE USING A MODEL OF CARE MANAGEMENT BASED UPON THE BELIEF THAT EVERY FAMILY HAS STRENGTHS AND THAT FAMILIES ARE THE NATURAL AND MOST EFFECTIVE DRIVERS OF THEIR CARE.
  2. #2 $4.72M
    HENRIETTA G. LEWIS CAMPUS SCHOOL PROVIDES EDUCATIONAL AND OTHER SERVICES TO CHILDREN FOR STUDENTS KINDERGARTEN THROUGH GRADE 12. STUDENTS SERVICED INCLUDE CHILDREN ENROLLED IN THE ORGANIZATION'S LOCKPORT, NY RESIDENTIAL PROGRAMS, AS WELL AS STUDENTS FROM OTHER SCHOOL DISTRICTS.
named programs · 6 · from sources

What they call their work

Adventure Recreation Program
Year-round outdoor activities including kayaking, skiing, horseback riding, and ropes courses designed to promote healing and personal growth through experiential learning.
Agency Operated Boarding Homes (AOBH)
Community-based group homes in Westons Mills, Chautauqua House, and Broadway House that support youth independence through education, counseling, and community engagement.
Equestrian Program
Therapeutic horse-based activities that build confidence, trust, and empathy in youth, certified by the Certified Horsemanship Association (CHA).
Family Peer Support Services
Free, family-driven support for parents and caregivers of youth with mental health challenges, provided by trained Family Peer Advocates with lived experience.
Henrietta G. Lewis Campus School
On-campus private school providing individualized education for students in residential programs and from other school districts, serving grades K-12.
Residential Services
Provides structured out-of-home placement for youth ages 6-20 with emotional, behavioral, and educational challenges at Wyndham Lawn and Randolph campuses, operating as Qualified Residential Treatment Programs (QRTP).
activities · 11 groups

What they do

  • Mental Health Education and Awareness 1 activity
    • Advocacy and public awareness engagement
      Engages in public advocacy by featuring Family Peer Advocates in media appearances, such as a May 2024 segment on Daytime Buffalo during Mental Health Awareness Month, to raise awareness about family mental health support.
  • Therapeutic Equine-Assisted Programs 1 activity
    • Equestrian therapy program
      Operates an equestrian program where youth participate in horse-based activities designed to build confidence, trust, self-control, physical coordination, and empathy.
  • Parenting Education and Support Programs 1 activity
    • Family support and resource navigation
      Delivers free, family-driven support services that help parents and caregivers understand their child's mental health diagnosis, access community resources, practice self-care, rebuild relationships, and advocate effectively within service systems. Services include peer support networks and are offered at convenient times and locations.
  • Child Welfare and Protection Services 1 activity
    • Foster care services
      Provides foster care placement for children referred by county Departments of Social Services and Family Courts in Western New York, with the goal of family reunification or, when not possible, securing permanent adoptive homes.
  • Medicaid Health Home Care Coordination 1 activity
    • Health Home Care Management
      Operates Health Home programs in Erie County, Niagara County, and the Southern Tier of New York State, providing care coordination across medical, mental health, and educational providers for children with Medicaid. Services include transitional care support after hospitalizations and assistance accessing medical care, counseling, school advocacy, housing, and transportation.
  • Language Access Services 1 activity
    • Language interpretation and translation services
      Provides free language interpretation and translation services to ensure non-English-speaking families can access programs and services.
  • Outpatient Mental Health Clinic Services 1 activity
    • Mental health services
      Provides mental health assessments, treatment planning, therapeutic interventions, and evidence-based practices through licensed nursing and mental health staff. Services are delivered in community-based settings and include goal-directed counseling to support symptom management and self-reliance for youth and families.
  • Special Education Support Services 1 activity
    • On-campus education for youth
      Provides educational services for students in kindergarten through grade 12 through the Henrietta G. Lewis Campus School located on-site at the Wyndham Lawn Residential Campus, and through a partnership with Randolph Academy Union Free School District at the Randolph Residential Campus. The school serves both residential program participants and students referred from external school districts.
  • Inclusive Social & Recreational Events 1 activity
    • Recreational and therapeutic programming for youth
      Offers year-round recreational and therapeutic activities for youth in residential programs, including over 50 distinct on-campus activities and off-campus outings to natural and cultural sites such as state parks and forests across western New York. These programs aim to support growth, imagination, self-confidence, and healing.
  • Residential Care for At-Risk Youth 1 activity
    • Residential care for youth
      Operates two residential campuses designated as Article 29-I Health Facilities and Qualified Residential Treatment Programs (QRTP) in Western New York, providing structured living environments including cottages, condos, and supervised apartments for youth. These campuses include the 100-acre Wyndham Lawn Residential Campus and the 70-acre Randolph Residential Campus.
  • Youth Development and Support Services 1 activity
    • Transition to Independence services
      Implements the Transition to Independence Process (TIP Model®) for youth referred by Erie County agencies, providing weekly support through Transition Facilitators who engage with youth twice per week to promote independence and reduce recidivism.
financials · form 990 · fy2023
revenue
Total revenue$34.48M
Contributions & grants$426K1%
Program service revenue$33.71M98%
Investment income$161K0%
Other revenue$183K
expenses
Total expenses$32.49M
Program expenses90%
Admin / overhead10%
Fundraising0%
Salaries & benefits$23.68M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$29.40M
Cash$794K
Investments$0
Liabilities$5.02M
Net assets$24.37M
Liquid reserves0.3 mo
5 years on record · 2019–2023 · YoY revenue +10.1%
leadership · form 990 part vii · fy2023

Who runs it

paid leadership · 6
NameTitleHours/wkCompensation
JAMES CODER CEO 15 $245K
PATRICA O'CONNOR CFO 16 $148K
SARAH TAYLOR COO - COMMUNITY BASED PROG 35 $146K
ALICIA WIECZORKEK CHIEF CLINICAL OFFICER 35 $131K
JULIE ANGELONE COO - CHILD WELFARE PROGRA 35 $120K
KRISTINE COAKLY EDUCATION SERVICES DIRECTOR 35 $105K
board members · 13
  • ANTHONY MONTAGNA — CHAIR
  • DANYELL SUGG — DIRECTOR
  • EDWARD ARCARA — TREASURER
  • ELIZABETH KAHN — DIRECTOR
  • JOHN CAMARDO — SECRETARY
  • JOSH PENNEL — DIRECTOR
  • KAREN LAZIK — DIRECTOR
  • KEVIN CLARK — DIRECTOR
  • MICHAEL ERVIN — VICE CHAIR
  • NANCY KASPRZAK-WHITMORE — DIRECTOR
  • PETER CASILIO — DIRECTOR
  • ROY CUNNINGHAM ESQ — DIRECTOR
  • TRACY MEYER — DIRECTOR
relationships · 20

Who they work with

  • Association for Experiential Education Network — Adventure Recreation Program is certified by the Association for Experiential Education.
  • Certified Horsemanship Association Network — Program is certified by the Certified Horsemanship Association (CHA).
  • Council on Accreditation Government — Adventure Recreation Program is certified by the Council on Accreditation.
  • Council on Accreditation Partner — Accredits New Directions Youth & Family Services.
  • Daytime Buffalo Partner — Featured New Directions Family Peer Advocates in a segment during Mental Health Awareness Month.
  • ECDSS Partner — Makes referrals for youth eligible for Raise the Age services.
  • Erie County Department of Mental Health Funder — Funds Family Peer Support Services for Erie County families.
  • Erie County Juvenile Justice Team Partner — Refers youth to the Supervised Treatment and Supports for Juveniles Program (STSJP).
  • Erie County Probation Partner — Makes referrals for STSJP - Raise the Age (RTA) program participants.
  • Family Courts Partner — Refers children to New Directions Foster Care Program
  • NYS Office of Mental Health Funder — Cofunds Family Peer Support Services in both Erie and Niagara Counties.
  • Netsmart Partner — Provides patient portal technology (myHealthPointe) for enrolled clients to access services and documents.
  • New Directions Network — Operates the Children's Health Home Care Management program under New Directions Youth and Family Services.
  • New Directions Foundation Funder — Receives donations by mail on behalf of New Directions Youth & Family Services.
  • New View Alliance Partner — Provides strategic planning, advocacy, and shared administrative support including finance, human resources, IT, and DEI for New Directions Youth & Family Services.
  • New York State Department of Health Government — Licensing authority for New Directions' Article 29-I license.
  • New York State Office of Children and Family Services Government — Cosigner of New Directions' Article 29-I license and oversight body for child welfare services.
  • Niagara County Department of Mental Health Funder — Funds Family Peer Support Services for Niagara County families.
  • Randolph Academy Union Free School District Partner — Partner school providing on-campus educational services for youth at the Randolph Residential Campus.
  • county Departments of Social Services Partner — Refers children to New Directions Foster Care Program
strategies · 5

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Experiential Therapeutic Modalities
    methodology: experiential_therapy
    By using animal-assisted and adventure-based activities in a challenge-by-choice format, the organization supports emotional regulation, trust, and skill development because structured, voluntary risk-taking in safe environments builds confidence and interpersonal growth.
  • Family-First Foster Care Model
    methodology: family_first_foster_care
    By prioritizing family reunification and maintaining family connections even when adoption is necessary, the organization promotes long-term stability because preserving familial bonds reduces trauma and supports identity formation and emotional continuity.
  • Strengths-Based and Family-Driven Care
    methodology: strengths_based_family_care
    By centering families as the primary drivers of their own care and building on existing strengths, the organization promotes healing, growth, and long-term well-being because empowerment and self-direction increase engagement and sustainable outcomes.
  • Trauma-Informed, Integrated Continuum of Care
    methodology: trauma_informed_continuum_of_care
    By delivering trauma-informed services across residential, community, and family settings, the organization supports child and family stability and promotes reunification because addressing trauma within a coordinated system reduces re-traumatization and strengthens relational healing.
  • Youth-Guided, Peer-Supported Engagement
    methodology: youth_driven_peer_supported
    By involving youth, families, and peers with lived experience as equal partners in planning and service delivery, the organization increases relevance and trust in services because shared experience and choice foster ownership and resilience in the transition to adulthood.