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THRIVE WELLNESS AND RECOVERY INC
WATERTOWN, NY · EIN 161012469 · Form 990 · FY2024 · NTEE F22Z · Mental Health & Crisis Intervention · Large ($10M-$50M) · credocc.com
revenue
$18.3M
expenses
$19.4M
net assets
$12.5M
employees
376
volunteers
22
program ratio
86%
mission · from form 990

TRANSFORMING LIVES THROUGH QUALITY TREATMENT. UNDER OUR UMBRELLA OF CHEMICAL DEPENDENCY SERVICES CREDO COMMUNITY CENTER OFFERS SPECIALIZED TRACKS SERVICING ADOLESCENTS, WOMEN, PREGNANT WOMEN AND WOMEN WITH CHILDREN.

profile · synthesized from sources

Thrive Wellness and Recovery Inc. provides mental health, substance use, and opioid use disorder treatment services for children, adolescents, and adults across Jefferson, Lewis, and St. Lawrence Counties in New York. The organization offers residential, outpatient, and care management programs, including Health Home services for Medicaid recipients and specialized support during transitions from inpatient care. It was formed in 2024 through the merger of Credo Community Center and Transitional Living Services, combining over 90 years of collective service.

irs program accomplishments · form 990 part iii · fy2024

What they reported doing

  1. #1 primary $6.24M
    RESIDENTIAL: MH AND SUD RESIDENTIAL SERVICES WORKING WITH CLIENTS AGED 12 AND UP ADDRESSING SPECIFIC FUNCTIONAL AND BEHAVIORAL HEALTH NEEDS OF RESIDENTS WHICH PREVENT THEM FROM INTEGRATING INTO THE COMMUNITY ON THEIR OWN. RESIDENTS PARTICIPATE IN COUNSELING SERVICES, SKILL BUILDING AND LIFE SKILLS TO LEARN HOW TO LIVE INDEPENDENTLY. 31,666 UNITS OF SERVICE
  2. #2 $1.67M
    COMMUNITY BASED: SUPPORTIVE HOUSING AND CASE MANAGEMENT SERVICES PROVIDES COORDINATED COMPREHENSIVE MEDICAL AND BEHAVIORAL HEALTHCARE TO ENROLLED CHILDREN AND ADULTS WITH CHRONIC CONDITIONS THROUGH CARE MANAGEMENT AND INTEGRATION THAT ASSURES ACCESS TO APPROPRIATE SERVICES, IMPROVE HEALTH OUTCOMES, REDUCE PREVENTABLE HOSPITALIZATIONS AND EMERGENCY ROOM VISITS AND MAINTAIN STABLE HOUSING FOR INDIVIDUALS. 24,641 UNITS OF SERVICE
named programs · 7 · from sources

What they call their work

Adult Health Home Care Management
Provides care coordination for adults with Medicaid who have two or more chronic conditions, serious mental illness, or HIV/AIDS, focusing on medical, social, and emotional needs across Jefferson, Lewis, and St. Lawrence Counties.
Adult Non-Medicaid Care Coordination
Offers case management for adults with serious mental illness who are not eligible for Medicaid, helping them access housing, healthcare, and community resources in Jefferson and Lewis Counties.
Children’s Health Home Care Management
Coordinates health services for children with Medicaid who have chronic conditions or serious emotional disturbances, ensuring integrated care across medical, behavioral, and social domains.
Children’s Non-Medicaid Care Coordination
Provides case management for children with serious mental illness not enrolled in Medicaid, supporting educational, mental health, and family needs in Lewis and St. Lawrence Counties.
Critical Time Intervention (CTI) Program
Intensive, time-limited support for adults aged 18+ transitioning from inpatient mental health treatment, reducing hospitalizations and connecting individuals to community resources in three northern NY counties.
Opioid Treatment Program
Provides Medication-Assisted Treatment (MAT) with methadone, Suboxone, and Vivitrol for individuals overcoming opioid or heroin addiction, supported by counseling and medical supervision.
Residential Programs
Offers 24/7 supervised residential care for children, adolescents, and adults with mental health or substance use disorders, including family-focused youth programs and supportive housing in Watertown and surrounding areas.
activities · 9 groups

What they do

  • Outpatient Mental Health Clinic Services 2 activities
    • 24/7 Mobile Crisis Services
      Provides access to 24/7 mobile crisis services in Jefferson and Lewis Counties through a partnership with the Children's Home, offering urgent mental health and substance use support in community settings.
    • Comprehensive Outpatient Mental Health and Substance Use Services
      Provides outpatient mental health and substance use services including individual and group therapy, medication management, behavioral therapies, peer services, care management, and vocational education for individuals with mental illness or substance use disorders.
  • Mobile Mental Health Crisis Intervention 2 activities
    • Community Outreach and Offsite Service Delivery
      Delivers outreach and services in schools, correctional facilities, drug courts, and community organizations using mobile clinical units, telepractice, and peer support to engage individuals reluctant to access clinic-based care, including home visits to assess treatment barriers such as housing, food, and transportation.
    • Critical Time Intervention Program
      Operates the Critical Time Intervention (CTI) program for individuals transitioning from inpatient mental health treatment in Jefferson, Lewis, and St. Lawrence Counties, providing structured support during high-risk transition periods to promote continuity of care.
  • Residential Care for At-Risk Youth 1 activity
    • Community-Based Respite Services
      Provides community-based respite services for children and youth aged 5–21 with psychiatric diagnoses, offering temporary relief and support in non-residential settings.
  • Opioid Harm Reduction Services 1 activity
    • Free Narcan Training and Distribution
      Offers free Narcan training via phone, virtual, or in-person sessions, with free Narcan kits distributed upon completion to support overdose prevention in the community.
  • Medicaid Health Home Care Coordination 1 activity
    • Health Home and Non-Medicaid Case Management
      Provides Adult and Children’s Health Home Care Management and Non-Medicaid Case Management services in Jefferson, Lewis, and St. Lawrence Counties as a downstream provider of the Central New York Health Home Network and CHHUNY, offering care coordination, insurance navigation, appointment reminders, and transportation coordination.
  • Outpatient Substance Use Treatment 1 activity
    • Opioid Treatment Program with Medication-Assisted Therapy
      Operates a certified Opioid Treatment Program in Watertown, NY, providing screenings, assessments, evaluations, and FDA-approved Medication Assisted Therapies (MAT) such as methadone, Suboxone, and Vivitrol under medical supervision for individuals with opioid use disorders.
  • Psychiatric Rehabilitation and Recovery Services 1 activity
    • Residential Treatment Programs for Mental Health and Substance Use
      Operates residential programs with 24/7 supervision for children, adolescents, and adults experiencing mental illness, substance use, or opioid use disorders, including specialized facilities for adolescent males and young men in recovery, with services aimed at promoting independent living and reintegration into the community.
  • Intake and Referral Coordination 1 activity
    • Service Navigation and Referral Support
      Connects individuals and families to appropriate mental health, substance use, and social services based on individual needs, including access to behavioral health, medical care, employment, and day programming.
  • Supportive Housing for Mental Illness 1 activity
    • Supportive Housing and Case Management Services
      Provides supportive housing services and case management for adults and children with serious mental illness or chronic conditions in Jefferson, Lewis, and St. Lawrence Counties, including rental assistance, home visits, and connections to community resources to promote housing stability and integrated medical-behavioral healthcare.
financials · form 990 · fy2024
revenue
Total revenue$18.34M
Contributions & grants$4.84M26%
Program service revenue$13.14M72%
Investment income$134K1%
Other revenue$217K
expenses
Total expenses$19.42M
Program expenses86%
Admin / overhead14%
Fundraising0%
Salaries & benefits$13.73M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$27.73M
Cash$2.00M
Investments$1.95M
Liabilities$15.20M
Net assets$12.53M
Liquid reserves2.4 mo
4 years on record · 2020–2024 · YoY revenue +49.5%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 7
NameTitleHours/wkCompensation
DANIEL PISANIELLO MEDICAL DIRECTOR 40 $246K
AMANDA HANCE CREEL NURSE PRACTITIONER 40 $208K
KIM RICHARDS NURSE PRACTITIONER 31 $192K
JOHN WILSON EXECUTIVE DIRECTOR 40 $182K
JORDAN JONES CHIEF FINANCIAL OFFICER 40 $178K
JOHN WELBORN NURSE PRACTITIONER 40 $175K
JEANETTE HARDY CHIEF HUMAN RESOURCE OFFICER 40 $150K
board members · 14
  • CHERYL MAYFORTH — DIRECTOR
  • COREY ZEIGLER — DIRECTOR
  • DAVID GEURTSEN — DIRECTOR
  • GENEVIEVE FIDLER — DIRECTOR
  • JENNIFER JONES — SECRETARY
  • JOEY MARIE HORTON — TREASURER
  • JOHN NUBER — DIRECTOR
  • KAREN MARCUM — DIRECTOR
  • KRISTINE MALONEY — DIRECTOR
  • KYLE AUMELL — DIRECTOR
  • MIKE LIVELY — DIRECTOR
  • PETER OUDERKIRK — PRESIDENT
  • SAM PURINGTON — DIRECTOR
  • SHAWN MEAD — VICE PRESIDENT
relationships · 15

Who they work with

  • Central New York Health Home Network Partner — Downstream provider delivering Adult and Children's Health Home Care Management services
  • Children's Home Partner — Partner organization providing 24/7 mobile crisis services in Jefferson and Lewis Counties on behalf of THRIVE outside of normal business hours.
  • Children’s Health Home of Upstate New York Partner — Partner network through which Children’s Health Home Care Management services are delivered
  • Credo Community Center Partner — Provides chemical dependency services under whose umbrella Thrive Wellness and Recovery Inc operates specialized treatment tracks.
  • Department of Social Services Partner — Provides services within the Department of Social Services as part of community-based outreach and care delivery.
  • Jefferson County Department of Community Services Partner — Collaborates on adult supportive housing referrals through the Single Point of Access for Adults (A-SPOA) system.
  • Lewis County Department of Community Services Partner — Collaborates on adult supportive housing referrals through the Single Point of Access for Adults (A-SPOA) system.
  • New York State Government — References New York State's 911 Good Samaritan Law in training materials and promotes its protections to participants.
  • New York State Office of Addiction Services and Supports Government — Certifies Reintegration Residential Programs and The Farm program.
  • New York State Office of Addiction Supports and Services Government — Supported merger discussions between Credo and Transitional Living Services
  • New York State Office of Mental Health Government — Certifies Community Residences and the Treatment Apartment Program.
  • New York State Office of Mental Health Government — State agency that initiated and oversees the Critical Time Intervention program
  • New York State Office of Mental Health Government — Supported merger discussions between Credo and Transitional Living Services
  • Samaritan Medical Center Partner — Exclusive source of referrals for the Critical Time Intervention (CTI) program
  • St. Lawrence County Department of Community Services Partner — Collaborates on adult supportive housing referrals through the Single Point of Access for Adults (A-SPOA) system.
strategies · 5

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Integrated and Community-Based Care Coordination
    methodology: integrated_care_coordination
    By coordinating medical, social, and emotional supports through community-based and integrated models, we improve health and recovery outcomes because holistic, collaborative care removes systemic barriers and meets people where they are.
  • Outreach-First and Least-Restrictive Service Delivery
    methodology: outreach_first_least_restriction
    By delivering services offsite and prioritizing the least restrictive settings, we increase access and promote independence because proximity, autonomy, and community integration are foundational to recovery and wellness.
  • Person-Centered Care and Planning
    methodology: person_centered_care
    By centering treatment and service planning on the individual's needs, preferences, and goals, we improve engagement, dignity, and recovery outcomes because autonomy and self-direction are critical to sustained wellness.
  • Specialized Population-Specific Treatment Tracks
    methodology: specialized_population_tracks
    By tailoring treatment to the unique needs of adolescents, women, pregnant women, and women with children, we improve outcomes because clinical and social interventions are more effective when designed for specific life circumstances and vulnerabilities.
  • Strength-Based and Trauma-Sensitive Rehabilitation
    methodology: strength_based_rehabilitation
    By focusing on individual and family strengths within a trauma-sensitive framework, we promote resilience and community integration because healing is more effective when built on existing capacities rather than deficits.