named programs · 3 · from sources
What they call their work
Health Home Care Management
Provides coordinated, person-centered care for individuals with intellectual and/or developmental disabilities, integrating physical health, mental health, and community support services.
Incident Management
Supports members through reporting and response to incidents involving abuse, neglect, or significant events, ensuring immediate protections and referrals to appropriate services.
New Health and Wellness Text Message Program
Delivers health, wellness, and preventive care reminders directly to members via text message to support ongoing health goals.
activities · 5 groups
What they do
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Healthcare Compliance and Ethics Programs 2 activities
- Compliance and ethical conduct oversightOperates a Provider Compliance Program and a 24/7 multilingual toll-free compliance hotline managed by a third-party vendor to promote ethical conduct, ensure adherence to laws and regulations, and enable anonymous reporting of concerns.
- Incident reporting, investigation, and protective responseConducts incident reporting to the Justice Center when provider agencies fail to report, investigates allegations involving care managers through an Incident Review Committee, makes referrals to protective services and law enforcement, and monitors follow-up actions to ensure ongoing safety and compliance.
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Supported Employment for Developmental Disabilities 1 activity
- Capacity building through partner agency collaborationCollaborates with over 120 partner agencies across New York State to enhance service delivery for individuals with intellectual and/or developmental disabilities, supporting integrated care and organizational development through joint initiatives and training.
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Residential Support for Developmental Disabilities 1 activity
- Care management and coordination services for individuals with intellectual and developmental disabilitiesProvides person-centered care management and coordination services to over 29,000 individuals with intellectual and/or developmental disabilities (IDD) and their families across 30 counties in New York State, from Clinton County to Suffolk County. Services include developing individualized life plans, coordinating access to supports based on personal goals, and integrating health, wellness, and cultural needs into holistic service planning.
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Intake and Referral Coordination 1 activity
- Enrollment and onboarding services for care management programsOperates a structured enrollment process that connects individuals to Care Managers and Health Home services through dedicated Enrollment Specialists, including language-specific and culturally sensitive support via partnerships and translation services. Supports transition through New Enrollee Webinars and orientation sessions for new members.
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Disease-Specific Clinical & Patient Education 1 activity
- Provision of educational and preventive health resourcesProvides multilingual educational materials and guidance on preventive health topics including fall prevention for older adults, breast cancer screenings, diabetes management, annual health assessments, and use of at-home COVID-19 test kits to promote wellness among members.
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financials · form 990 · fy2024
revenue
Total revenue$131.54M
Contributions & grants$1.78M1%
Program service revenue$129.51M98%
Investment income$-144K-0%
Other revenue$391K
expenses
Total expenses$135.79M
Program expenses90%
Admin / overhead10%
Fundraising0%
Salaries & benefits$99.58M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$79.36M
Cash$5.09M
Investments$40.21M
Liabilities$27.25M
Net assets$52.11M
Liquid reserves4.0 mo
4 years on record · 2020–2024 · YoY revenue -3.6%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 17
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| KERRY DELANEY | CHIEF EXECUTIVE OFFICER | 20 | $555K |
| COURTNEY SKIVINGTON-WOLF | CHIEF OPERATING OFFICER | 20 | $307K |
| JOE SHEN | CHIEF STRATEGY OFFICER | 20 | $300K |
| CHARLES KRAJACIC | CHIEF FINANCIAL OFFICER | 20 | $293K |
| STEVEN MERAHN | MEDICAL DIRECTOR | 20 | $293K |
| DIANE MARRONE | CHIEF OF CARE MANAGEMENT | 20 | $230K |
| CATHERINE VERANO | CHIEF ADMINISTRATIVE OFFIC | 40 | $227K |
| PREMILA MARY KUMAR | CHIEF OF QUALITY INITIATIVES | 20 | $221K |
| KARLEEN HAINES | CHIEF OF ADVOCACY AND MEMBER ENGAGEMENT | 20 | $199K |
| ERNIE MCNUTT | ASSISTANT VP OF CARE MANAG | 40 | $191K |
| IAN BHAGWANDIN | CONTROLLER | 20 | $189K |
| LISA JOHN | CHIEF COMPLIANCE OFFICER | 20 | $186K |
| LISA REESE | CHIEF HUMAN RESOURCES OFFI | 20 | $184K |
| STEPHEN SCHNEIDER | ASSISTANT VICE PRESIDENT OF CARE MANAGEMENT | 20 | $180K |
| APANA VENKAT | DIRECTOR OF REVENUE CYCLE | 20 | $176K |
| DANIELLE MAZZA | ASSISTANT VP OF CARE MANAG | 40 | $171K |
| KRISTINA CUNNINGHAM | ASSISTANT VICE PRESIDENT O | 20 | $170K |
board members · 8
- CHRISTOPHER LYONS — DIRECTOR
- EDWARD MATTHEWS — DIRECTOR
- FREEMAN TSUI — DIRECTOR
- JANE ZEMON — DIRECTOR
- JOHN MCHUGH — DIRECTOR
- KEVIN CAREY — TREASURER (THRU 12/24), DIRECTOR (12/24 FORWARD)
- KIRK LEWIS — DIRECTOR
- MARCO DAMIANI — DIRECTOR
relationships · 14
Who they work with
- Care Design NY Advisory Board Partner — Advisory board composed of members and families that helps guide the development and operation of Care Design NY.
- Chinese-American Planning Council Partner — Provides bilingual Chinese enrollment support services in partnership with Care Design NY.
- Compliance Resource Center Partner — Third-party vendor that staffs the compliance hotline and manages online reporting for Care Design NY.
- Epilepsy Foundation Partner — Provides epilepsy-related resources and information in collaboration with the Epilepsy Foundation.
- General Human Outreach Partner — Provides bilingual Chinese and Korean enrollment support services in partnership with Care Design NY.
- NYS Office for People with Developmental Disabilities Government — Certifies Care Design NY as a Care Coordination Organization/Health Home.
- New York State Justice Center for the Protection of People with Special Needs Government — Receives incident reports from Care Design NY care managers when provider agencies have not reported.
- New York State Office for People with Developmental Disabilities Government — Funds and oversees Care Design NY's services for individuals with intellectual and/or developmental disabilities.
- OPWDD Government — Collaborates with OPWDD on incident reporting and learning materials for individuals receiving services.
- OPWDD Partner — Collaborates with OPWDD providers to deliver care coordination and support services.
- Office for People With Developmental Disabilities (OPWDD) Government — Receives incident reports and investigations from Care Design NY; reviews investigations and may assign independent investigators.
- Partners Health Plan Partner — Collaborates with Care Design NY as the only managed care health plan for individuals with intellectual and/or developmental disabilities in New York State.
- Regional Care Management Partner — Collaborates with Regional Care Management for county-specific care management services and leadership.
- Regional Director Partner — Point of contact for members to provide feedback or raise concerns.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Culturally Congruent Enrollmentmethodology: culturally_congruent_enrollmentBy partnering with culturally trusted community agencies, we increase comfort and engagement during enrollment for diverse populations because trust lowers barriers to participation and improves access to care.
- Integrated and Coordinated Care Networksmethodology: coordinated_care_networkBy collaborating across healthcare, disability services, and community organizations, we improve outcomes for individuals with IDD because integrated planning ensures holistic, seamless support that addresses medical, social, and personal needs together.
- Life-Planning as Adaptive Supportmethodology: life-planning_modelBy developing and maintaining an evolving Life Plan, we support long-term physical, mental, and emotional well-being because it enables proactive, coordinated adjustments to care as individual needs change over time.
- Lived Experience Integrationmethodology: lived-experience_engagementBy engaging individuals with lived experience in service design and operation, we improve service quality and relevance because their insights ensure programs are grounded in real-world needs and dignity.
- Person-Centered Care Modelmethodology: person-centered_careBy tailoring care to individual needs, preferences, and life goals, we produce better health and well-being outcomes for people with intellectual and developmental disabilities (IDD), because this approach respects autonomy, increases engagement, and aligns services with what matters most to the person.