irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $1.78MRETIRED AND SENIOR VOLUNTEER PROGRAM (RSVP CORE PROGRAM) HIGHLIGHTS DURING FY2025 ARE AS FOLLOWS:-A TOTAL OF 1,248 VOLUNTEERS WERE ACTIVE IN THE AMERICORPS SENIORS RSVP PROGRAM IN FY 2025-RSVP CORE PROGRAM HAS PARTNERSHIPS WITH 134 COMMUNITY-BASED ORGANIZATIONS WHO UTILIZE VOLUNTEERS TO MEET COMMUNITY NEEDS THROUGH IMPACTFUL, ONGOING SERVICE. THE ACTIVITIES PERFORMED BY VOLUNTEERS INCLUDE ACCESSING HEALTH CARE; PROVIDING FRAUD PREVENTION EDUCATION; FIGHTING FOOD INSECURITY; HOME MEAL DELIVERY; REDUCING SOCIAL ISOLATION BY PROVIDING COMPANIONSHIP; TUTORING AND MENTORING STUDENTS OF ALL AGES; REMOVING BARRIERS RESULTING FROM CONVICTION HISTORIES; BUILDING CAPACITY IN COMMUNITY-BASED ORGANIZATIONS; AND SUPPORTING VETERANS AND MILITARY FAMILIES. VOLUNTEERS SERVE IN BOTH IN-PERSON AND REMOTELY BASED ON THE NEEDS OF THE ORGANIZATION WHERE THEY SERVE AND THE PREFERENCE OF THE VOLUNTEER.-THE RSVP ACES VOLUNTEERS ASSISTED 4,147 CLIENTS (2,320 NEW AND 1,827 ONGOING) WITH 5,782 PUBLIC BENEFITS. THEY COMPLETED 1,205 APPLICATIONS AND RECERTIFICATIONS. -THE RSVP FINANCIAL COACHING CORPS (FCC) SUPPORTED 41 FINANCIAL COACHES AND ESTABLISHED 21 PARTNER SITES.-THE FCC VOLUNTEERS CONDUCTED 1,132 FINANCIAL COACHING SESSIONS ON 2,523 FINANCIAL TOPICS.
- #2 $3.22MEDUCATION DEBT CONSUMER ASSISTANCE PROGRAM (EDCAP) PROGRAM HIGHLIGHTS DURING FY2025 ARE AS FOLLOWS:-STATEWIDE CAMPAIGNS: EDCAP'S EXTENSIVE OUTREACH AND EDUCATIONAL CAMPAIGNS REACHED OVER 6.9 MILLION NEW YORKERS, RAISING AWARENESS AND ADDRESSING KEY STUDENT DEBT TOPICS. THIS REPRESENTS AN INCREASE FROM LAST YEAR, DRIVEN BY GROWTH IN OUR PRE-COLLEGE COUNSELING AS WELL AS HIGHER EDUCATION AND FINANCIAL AID CONTENT.-EDUCATIONAL WORKSHOPS AND COUNSELING: WE ENGAGED 16,388 BORROWERS THROUGH EDUCATIONAL WORKSHOPS AND CONDUCTED 7,300 INDIVIDUAL COUNSELING SESSIONS, PROVIDING THEM WITH THE KNOWLEDGE AND TOOLS NECESSARY TO EFFECTIVELY MANAGE THEIR STUDENT DEBT.-FINANCIAL IMPACT: EDCAP SECURED OVER $10 MILLION IN SAVINGS FOR BORROWERS THROUGH FEDERAL RELIEF, FORGIVENESS, AND DISCHARGE PROGRAMS, SIGNIFICANTLY REDUCING THEIR FINANCIAL BURDENS. TO DATE, WE HAVE SAVED NEW YORKERS MORE THAN $46.5 MILLION CUMULATIVELY (AS OF 12/6/2025).
named programs · 3 · from sources
What they call their work
Education Debt Consumer Assistance Program (EDCAP)
Provides counseling and advocacy for student loan borrowers across New York State, helping them access federal relief, forgiveness, and discharge programs while conducting outreach and workshops on student debt management.
Fair Fares NYC
Advocates for and supports the implementation of New York City’s discounted transit program, which provides half-priced subway, bus, and Access-A-Ride fares to low-income residents, while researching barriers to enrollment and affordability.
Retired and Senior Volunteer Program (RSVP)
Engages adults aged 55 and over in volunteer service across New York City, supporting community organizations in areas including food insecurity, health care access, literacy, veteran support, and public benefits assistance.
activities · 10 groups
What they do
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Financial Coaching and Credit Counseling 2 activities
- Direct consumer assistance for student loan borrowersProvides free, one-on-one counseling and financial coaching to student loan borrowers across New York State, helping them manage repayment, access relief programs, and improve financial well-being. Offers virtual webinars and in-person workshops through a network of community-based organizations.
- Financial coaching and public benefits counselingDelivers financial coaching and public benefits counseling at hospitals, community-based organizations, and agencies serving low-income communities in New York City. Supported 41 financial coaches across 21 sites and delivered over 1,100 coaching sessions on more than 2,500 financial topics in fiscal year 2025.
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Housing Policy Advocacy & Tenant Organizing 1 activity
- Advocacy for low-income New YorkersEngages in policy advocacy to advance equity for low-income residents across New York City and State, including campaigns around rent regulation, tenant protections, public health insurance, and equitable transportation access. Advocacy efforts include public education, coalition building, and direct engagement with policymakers.
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Community Resource Navigation and Support Services 1 activity
- Behavioral health ombudsman servicesOperates as New York State’s independent ombudsman program for behavioral health, providing education and direct assistance to individuals facing barriers to substance use disorder and mental health treatment. Also serves as the ombudsman for Medicaid recipients needing long-term care or behavioral health services and for individuals with developmental disabilities under state law.
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Transportation Policy Advocacy & Infrastructure Reform 1 activity
- Fair Fares NYC program support and expansion advocacyAdministers and advocates for the Fair Fares NYC program, which provides discounted MetroCards to low-income New Yorkers to improve access to employment, healthcare, and social services. Conducted research identifying enrollment gaps and continues to advocate for expanded eligibility to 200% of the Federal Poverty Level.
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Mental Health Research and Services Funding 1 activity
- Grantmaking and network management for health insurance outreachFunds and supports nonprofit organizations through grant programs such as the Keep New York Covered network and the Community Health Access to Addiction and Mental Healthcare Project (CHAMP), issuing requests for proposals to expand health insurance assistance, outreach, and behavioral health services across New York State.
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Health Insurance Enrollment Assistance 1 activity
- Health care navigation and insurance assistanceProvides direct support to New Yorkers in enrolling in health insurance, accessing care, resolving billing issues, appealing denials, and understanding their rights. Assisted over 550,000 individuals since 2010, saving $252 million in health care costs. Operates through a network of 20 community-based organizations under the Managed Care Consumer Assistance Program.
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Nonprofit Capacity Building Services 1 activity
- National capacity building for student debt counselingOperates the National Student Debt Counselors Network to equip nonprofit and community-based organizations nationwide with tools, training, and consultation to deliver free, high-quality student loan counseling to borrowers.
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Urban Policy and Equity Research 1 activity
- Research on housing, economic security, and public benefitsConducts original research and data analysis on affordable housing, rent regulation, eviction patterns, public benefits enrollment, and economic conditions affecting low-income New Yorkers. Publishes findings through reports, surveys, and policy analyses to inform legislative and programmatic decisions.
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Volunteer Engagement and Capacity Support 1 activity
- Volunteer engagement and AmeriCorps Seniors RSVP programConnects adults aged 55 and over with volunteer opportunities across New York City through partnerships with 134 community-based organizations. In fiscal year 2025, engaged 1,248 volunteers who assisted clients with public benefits applications and addressed issues including food insecurity, health care access, and reintegration for individuals with conviction histories.
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Uncategorized 1 activity
- Statewide outreach and education on student debt managementConducts large-scale public education campaigns on student loan repayment, debt relief, and financial aid, reaching over 6.9 million New Yorkers. Secured over $10 million in savings for borrowers through federal relief and forgiveness programs in fiscal year 2025, totaling $46.5 million since inception.
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financials · form 990 · fy2024
revenue
Total revenue$50.17M
Contributions & grants$38.28M76%
Program service revenue$169K0%
Investment income$11.71M23%
Other revenue$11K
expenses
Total expenses$47.58M
Program expenses89%
Admin / overhead8%
Fundraising4%
Salaries & benefits$22.22M
Grants paid out$17.74M
Largest expense lineCompensation
balance sheet
Total assets$296.06M
Cash$5.70M
Investments$183.14M
Liabilities$11.37M
Net assets$284.69M
Liquid reserves47.6 mo
6 years on record · 2019–2024 · YoY revenue +23.1%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 12
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| DAVID R JONES ESQ | PRESIDENT/CEO | 35 | $896K |
| STEVEN L KRAUSE | EXECUTIVE V.P./COO | 35 | $549K |
| ELISABETH RYDEN BENJAMIN | VP HEALTH INITIATIVES | 35 | $375K |
| JEFFREY N MACLIN | VP FOR GOVERNMENTAL AND PUBLIC RELATIONS | 35 | $287K |
| EMERITA TORRES | VICE PRESIDENT OF POLICY, | 35 | $278K |
| ADRIANA PEZZULI | VP OF DEVELOPMENT | 35 | $258K |
| M DEAN BRADLEY | VP FOR ADMINISTRATION | 35 | $253K |
| ALINA MOLINA | VP OF PROGRAM SERVICES | 35 | $252K |
| CHARLES TARAMINA | CFO | 35 | $243K |
| ALIA D WINTERS | VP OF DIGITAL STRATEGY | 35 | $243K |
| SARA GRIBBON | GENERAL COUNSEL | 35 | $216K |
| CARRIE ANN TRACY | SENIOR DIRECTOR,HEALTH INITIATIVES | 35 | $196K |
board members · 13
- ABIGAIL FEUER — TRUSTEE
- AIMEE SCILLIERI — TRUSTEE
- ALEXANDER BARRETT — TRUSTEE
- ANGELA DORN — TRUSTEE
- ANGELA OUTLAW-MATHENY — TRUSTEE
- COREY JOHNSON — TRUSTEE
- DAVID J POLLAK — TRUSTEE
- DONALD W SAVELSON ESQ — TRUSTEE
- DOUGLAS LAWRENCE — TRUSTEE
- FLORENCE FRUCHER — TRUSTEE
- GAYLE HORWITZ — TRUSTEE
- GEOFFREY NEWMAN — TRUSTEE
- JACQUELINE KOPPELL — TRUSTEE
relationships · 34
Who they work with
- 11 community-based organizations Partner — Network of community-based organizations delivering direct consumer assistance in their local communities as part of EDCAP’s statewide service delivery model.
- 24 community-based organizations Partner — Network of community-based organizations that serve as local spokes in the hub-and-spokes model, providing culturally and linguistically competent health advocacy services.
- Ariva Partner — Newly formed partner organization in the RSVP program.
- BBB Network — Displays BBB Seal, indicating accreditation with the Better Business Bureau.
- Blue Star Families Partner — Partner organization serving military members where RSVP volunteers serve.
- Broadway Community Partner — Newly developed partner organization in the RSVP program.
- Bronx Zoo Partner — Resumed service as a partner organization paused during the pandemic.
- Charity Navigator Network — Listed on Charity Navigator, indicating public rating and transparency.
- Convent Avenue Baptist Church Food Pantry Partner — Newly formed partner organization in the RSVP program.
- Department of Financial Services Government — Collaborates with EDCAP to ensure student loan borrowers receive consumer protections and assistance.
- Guidestar Network — Displays Guidestar Transparency Seal, indicating participation in its transparency program.
- Jersey City Council Government — Provided testimony on strengthening rent control based on lessons from New York’s tenant protection laws.
- Literacy Trust Partner — Newly formed partner organization in the RSVP program.
- Lumina Foundation Funder — Provides funding support for the National Student Debt Counselors Network initiative.
- MTA Government — Engages with the Metropolitan Transportation Authority regarding fare policy and accessibility for low-income riders.
- Mayor Zohran Mamdani Government — Engages with public officials on policy positions regarding specialized high school admissions and SHSAT reform.
- Medicare Rights Center Partner — Resumed service as a partner organization paused during the pandemic.
- Mission Continues Partner — Newly formed partnership with the RSVP program.
- NYC Banking Commission Government — Provides testimony on public banking and financial equity at official hearings.
- New York City Government — Collaborates with New York City on evaluation and advocacy related to the Fair Fares NYC program.
- New York City Council Government — Provided testimony on mandatory inclusionary zoning and the Mayor's affordable housing plan.
- New York City Council Partner — Engages in advocacy and submits testimony on housing, transportation, and health policy issues.
- New York City Department of Veterans Services Government — Government partner in the RSVP program focused on veteran services.
- New York City Rent Guidelines Board Government — Submitted testimony on the impact of rent increases on low-income households.
- New York State Behavioral Health Ombudsman Office Government — Operates the CHAMP program on behalf of this state office.
- New York State Senate Government — Provided testimony on housing instability and proposed legislative remedies.
- New Yorkers Partner — Collaborates with New Yorkers to advance equity in city and state policies.
- Office for People with Developmental Disabilities (OPWDD) Government — Required by law to host an independent Ombudsman program operated by CSSNY for individuals with developmental disabilities.
- Rent Guidelines Board Government — Engages with the Rent Guidelines Board by providing data and analysis to inform rent policy decisions for stabilized apartments in New York City.
- Rent Guidelines Board Government — Engages with the Rent Guidelines Board in advocacy efforts on behalf of rent-stabilized tenants
+ 4 more
strategies · 4
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community-Driven Advocacy with Research Amplificationmethodology: research-to-advocacyBy integrating original research with the lived experiences of low-income New Yorkers, CSS strengthens advocacy campaigns and policy proposals, because data grounded in community voice increases credibility and political leverage, particularly when framing poverty issues around overlooked but powerful voting blocs.
- Integrated Service Delivery via Hub-and-Spoke Networkmethodology: hub-and-spokes_modelBy operating a central helpline while partnering with community-based organizations for localized outreach, CSS expands reach and cultural competence, because decentralized service delivery through trusted local institutions lowers barriers to access and increases engagement among marginalized populations.
- Structural Equity Advocacy through Policy Leverage Pointsmethodology: structural_interventionBy targeting systemic levers such as housing costs, transit affordability, and admissions criteria, CSS creates structural pathways to equity, because intervening at policy-level cost drivers (e.g., landlord expenses, transit fares, standardized testing) removes recurring barriers more effectively than individual assistance alone.
- Volunteer-Powered Financial and Benefits Coachingmethodology: volunteer-powered_service_deliveryBy training and deploying retired professionals as volunteers to deliver financial guidance and benefits counseling, CSS increases service capacity and personalizes support, because lived experience and mentorship from seniors build trust and improve outcomes in economically insecure communities.