named programs · 7 · from sources
What they call their work
Care Management Program
Coordinates health and behavioral health care for individuals with mental illness, HIV, or multiple chronic conditions.
Emergency Housing Service (EHS)
Provides temporary housing and support for homeless individuals or those at risk of eviction due to mental illness.
Etaria Group Home
24/7 staffed group home for individuals with mental illness and substance use disorder, featuring on-site continuing day treatment.
Senior Residential Recovery Services
Group home living with 24-hour staff support for individuals over 55 years of age recovering from mental illness.
Supported Housing in Scattered-Site Apartments
Community-integrated apartments with weekly staff visits to provide support, rent stipends, start-up supplies, and employment assistance.
Transitional Living on the Strip (TLOTS)
Supportive apartment setting for individuals in dual recovery from mental illness and substance abuse, with 24-hour staff support.
Young Adult Group Home
Eight-bed program for individuals aged 18–21 focusing on life skills development and independent living.
activities · 5 groups
What they do
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Supportive Housing for Mental Illness 2 activities
- Residential and community-based recovery programs for individuals with mental illness and substance use disordersProvides trauma-informed, person-centered residential rehabilitation, care management, and supported housing services for adults and young adults with mental illness and co-occurring substance use disorders. Programs include 24/7 staffed group homes, supervised apartment programs, and scattered-site housing with regular staff support to promote skill development and independent living.
- Supported and temporary housing with wraparound servicesProvides temporary and supported housing with rent-based stipends, start-up supplies, and comprehensive support services including assistance with financial entitlements, employment, medical care, and stable housing placement for individuals with mental illness who are homeless or at risk of eviction.
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24/7 Crisis and Warmline Support Services 1 activity
- 24-hour addiction hotline for crisis support and referralsOperates a 24-hour addiction hotline serving Erie County that provides immediate support, crisis intervention, and referrals for individuals with substance use disorders.
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Peer-Led Mental Health Support Groups 1 activity
- Family and peer support servicesOffers counseling, education, and support services for family members of individuals with mental illness and facilitates self-help and peer support groups for individuals with mental illness and substance use disorders.
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Medicaid Health Home Care Coordination 1 activity
- Integrated care management for individuals with complex health needsCoordinates integrated behavioral and physical health care, medication management, and access to medical services for individuals with mental illness, HIV, or multiple chronic conditions, including assertiveness training and self-advocacy support.
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Psychiatric Rehabilitation and Recovery Services 1 activity
- Life skills and independent living trainingDelivers life skills training including cooking, personal hygiene, budgeting, medication management, socialization, and community navigation to support recovery and independent living for individuals with mental illness in residential and home-based settings.
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financials · form 990 · fy2024
revenue
Total revenue$20.18M
Contributions & grants$5.29M26%
Program service revenue$14.79M73%
Investment income$-8K-0%
Other revenue$108K
expenses
Total expenses$19.69M
Program expenses90%
Admin / overhead10%
Fundraising0%
Salaries & benefits$11.83M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$10.07M
Cash$1.03M
Investments$0
Liabilities$4.54M
Net assets$5.53M
Liquid reserves0.6 mo
5 years on record · 2020–2024 · YoY revenue -0.3%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 4
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| COLLETTE GRAHAM | EXECUTIVE DIRECTOR | 38 | $211K |
| ASHLEY COON-RIBBLE | DIRECTOR OF FINANCIAL SERV | 38 | $135K |
| DONNA CRAWFORD | ASSOCIATE DIRECTOR | 38 | $130K |
| ELIZABETH MILLER | EMPLOYEE | 35 | $104K |
board members · 9
- ADAM MILLER — DIRECTOR
- CHARLES P MALARKEY — TREASURER
- ELLEN KENNEDY — DIRECTOR
- JOHN J GILLICK PHD — PRESIDENT
- PETER R HILLIGAS — DIRECTOR
- ROBERT M GOLDSTEIN ESQ — DIRECTOR
- ROSALIND NOLAN SULAIMAN — DIRECTOR
- THOMAS HELTZ II — VICE PRESIDENT
- URSULINE BANKHEAD PHD — DIRECTOR
relationships · 11
Who they work with
- Association for Community Living (ACL) Network — Statewide membership organization of nonprofit agencies providing housing and rehabilitation services to individuals with psychiatric disabilities
- Corporate Compliance Officer Government — Designated officer responsible for overseeing compliance and receiving inquiries.
- Erie County Government — Operates a 24-hour addiction hotline serving Erie County residents.
- Erie County Department of Mental Health Government — Collaborates on mental health housing and recovery services, including the Single Point of Access (SPOA) application and Assisted Outpatient Treatment (AOT) Program
- LinkedIn Network — Uses LinkedIn as a platform to share job postings and organizational updates.
- Office of Mental Health (OMH) Government — Regulates, certifies, and oversees mental health programs in New York State, including those operated by Transitional Services Inc
- SPOA Partner — Partner agency through which referrals for community residence programs are received.
- Sarah Erick Partner — Admissions Department contact for senior residential recovery programs
- Sarah Erick Partner — Admissions Department contact for the Young Adult Residential Recovery Services program.
- Single Point of Access (SPOA) Partner — Referral and application coordination partner for the Emergency Housing Service program.
- Substance Abuse and Mental Health Services Administration Government — Provides national-level support and resources for addressing substance abuse and mental illness, aligning with organizational mission
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Immediate-Access Crisis Intervention Modelmethodology: immediate-access crisis interventionBy operating a 24-hour hotline, the organization enables rapid crisis response and connection to treatment for individuals with substance use disorders, because immediate access reduces escalation and increases treatment engagement.
- Integrated Supportive Housing and Recovery-Oriented Caremethodology: supportive_housing_and_care_managementBy combining supportive housing with recovery-oriented, trauma-informed behavioral health services, the organization promotes long-term stability and recovery for individuals with mental illness and substance use disorders, because integrated, person-centered environments improve engagement, skill acquisition, and community reintegration.
- Person-Centered, Trauma-Informed Rehabilitationmethodology: trauma-informed careBy using person-centered and trauma-informed approaches in behavioral health rehabilitation, the organization fosters deeper engagement and recovery, because understanding individual histories, cultural contexts, and trauma promotes trust, persistence, and improved outcomes.