irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $40.12MHERE2HELP CONNECT CRISIS CONTACT CENTER PROVIDES BEHAVIORAL HEALTH HOTLINE PROGRAMS OUT OF ITS NEW YORK-BASED CALL CENTER. WITH SERVICES AVAILABLE BY TELEPHONE, WEBCHAT, AND TEXT MESSAGE, HERE2HELP CONNECT HANDLES MORE THAN 460,000 CONTACTS PER YEAR. (CONTINUED ON SCHEDULE O).MAJOR PROGRAMS INCLUDE: NYC988 - A ONE CLICK, ONE CALL CONNECTION TO COUNSELING, CRISIS INTERVENTION, PEER SUPPORT AND REFERRALS FOR TREATMENT AND SUPPORT SERVICES, SERVING NEW YORK CITY 'S FIVE BOROUGHS. NYC988 IS A FREE 24/7/365 CONFIDENTIAL MENTAL HEALTH SUPPORT FOR ALL NEW YORKERS STAFFED WITH ENGLISH-, SPANISH-, AND CHINESE-SPEAKING BEHAVIORAL HEALTH PROFESSIONALS (AND CAN SERVE MORE THAN 150 OTHER LANGUAGES THROUGH INTERPRETER SERVICES); THE OASAS HOPELINE, WHICH IS AVAILABLE FOR ANYONE IN NYS WHO IS STRUGGLING WITH SUBSTANCE ABUSE OR GAMBLING ADDICTION AND NEEDS A REFERRAL FOR TREATMENT; THE NFL LIFELINE, WHICH IS AVAILABLE TO NFL PLAYERS, FORMER PLAYERS, FAMILY OF PLAYERS, AND STAFF TO SUPPORT MENTAL AND EMOTIONAL CRISESTWO PROGRAMS WITH UNITED FEDERATION OF TEACHERS. ONE IS BRAVELINE WHICH PROVIDES TELEPHONE, WEBCHAT, AND SMS TEXT MESSAGING SUPPORT TO NYC PUBLIC SCHOOL STUDENTS IMPACTED BY BULLYING. THE SECOND IS THE MEMBER ASSISTANCE PROGRAM, UFT-FOR-U, FOR THE OVER 200,000 UFT MEMBERS ACROSS NYC IN EMOTIONAL OR MENTAL HEALTH CRISES.
- #2 $12.21MVIBRANT IS COMMITTED TO WORKING WITH CHILDREN AND FAMILIES TO PROVIDE PEER TO PEER ADVOCACY, ASSISTANCE IN NAVIGATING THE CHILD-SERVING SYSTEMS OF NEW YORK CITY AND CONNECT YOUTH AND THEIR FAMILIES WITH APPROPRIATE MENTAL HEALTH SUPPORTS ALONG WITH OTHER RESOURCES. THROUGH PARENTING CLASSES, PSYCHO-EDUCATIONAL WORKSHOPS AS WELL AS SUPPORT GROUPS, VIBRANT'S COMMUNITY PROGRAMS PROVIDE A WEALTH OF INFORMATION TO FAMILIES AND YOUNG PEOPLE. THE FAMILY RESOURCE CENTERS ARE LOCATED IN BRONX, MANHATTAN, AND QUEENS AND SERVE APPROXIMATELY 3,000 YOUTH AND PARENTS EACH YEAR. (CONTINUED ON SCHEDULE O).THE ADOLESCENT SKILLS CENTERS CO-LOCATED ON SITE WITH FAMILY RESOURCE CENTERS PROVIDE EDUCATIONAL AND VOCATIONAL SERVICES TO YOUNGSTERS AGES 16-21 YEARS OF AGE WHILE ALSO ENSURING THAT THEY ARE CONNECTED TO APPROPRIATE COMMUNITY SUPPORTS. COMMUNITY PROGRAMS IS A COLLECTIVE 13 DIRECT SERVICE TEAMS SERVING PRIMARILY YOUTH AND FAMILIES, BUT ALSO PROVIDES INTENSIVE CARE FOR OLDER ADULTS THROUGH OUR ASSERTIVE COMMUNITY TREATMENT (ACT) TEAM.
named programs · 8 · from sources
What they call their work
Adolescent Skills Centers
Co-located with Family Resource Centers, providing educational and vocational services for youth ages 16–21 while connecting them to community supports.
Assertive Community Treatment (ACT) Team
Intensive mental health care services for older adults, providing outreach and support in community settings.
BraveLine
Telephone, webchat, and SMS text messaging support for NYC public school students affected by bullying, in partnership with the United Federation of Teachers.
Family Resource Centers
Community-based centers in the Bronx, Manhattan, and Queens offering peer-to-peer advocacy, parenting classes, psycho-educational workshops, and support groups for youth and families.
NFL Lifeline
Confidential mental and emotional health support service available to NFL players, former players, their families, and staff.
NYC988
24/7/365 confidential mental health support via phone, text, and webchat for all New Yorkers, offering counseling, crisis intervention, peer support, and treatment referrals in over 150 languages.
OASAS HopeLine
Statewide hotline providing support and treatment referrals for individuals struggling with substance abuse or gambling addiction in New York State.
UFT-for-U
Member Assistance Program providing emotional and mental health crisis support to over 200,000 UFT members across New York City.
activities · 7 groups
What they do
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Mental Health Education and Awareness 2 activities
- Advocate for improved mental health policy and accessConducts advocacy and education work to improve mental health access and care, reaching thousands annually, and advances organizational mission through intergovernmental relations and public affairs initiatives.
- Collaborate on mental health system innovationPartners with government, technology companies, corporations, healthcare providers, and universities to co-develop solutions addressing systemic challenges in the mental health system.
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Volunteer and Professional Training Programs 1 activity
- Build organizational capacity in mental healthProvides mental health professional development, training, technical assistance, strategic advising, workshops, and online courses to nonprofit organizations, government agencies, corporations, and private sector entities in New York City and nationally to support mental health and emotional wellness initiatives.
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Comprehensive Community Service Hubs 1 activity
- Deliver community-based mental health programsOffers tailored mental health services and support programs for individuals and families across life stages through local centers, including Family Resource Centers in the Bronx, Manhattan, and Queens serving approximately 3,000 youth and parents annually with parenting classes, support groups, and psycho-educational workshops. Also includes Adolescent Skills Centers providing educational and vocational services for youth aged 16–21.
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Facility-Based Service Delivery 1 activity
- Expand mental health access through new service locationsOperates and opens new community-based facilities to expand access to mental health services, such as the newly opened community center on Staten Island.
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Scientific Conference & Symposium Management 1 activity
- Host national disaster behavioral health conferenceOrganizes and hosts an annual Disaster Behavioral Health Conference, with the 2024 event scheduled in Nashville, Tennessee, to convene experts and stakeholders in the field.
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24/7 Crisis and Warmline Support Services 1 activity
- Operate crisis and support hotlinesProvides 24/7/365 confidential mental health and crisis support through multiple hotlines including the 988 Suicide & Crisis Lifeline, NYC 988, the Disaster Distress Helpline, and specialized lines such as the BraveLine for NYC public school students, the NFL Lifeline, and the OASAS HopeLine. These services are accessible via call, text, and webchat, with over 460,000 annual contacts and multilingual support including interpreter services for over 150 languages.
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Disaster Relief and Recovery Services 1 activity
- Provide disaster behavioral health services and preparednessDelivers crisis intervention and emotional care to disaster survivors, provides behavioral health support related to the emotional impact of disasters including the COVID-19 pandemic, and offers disaster behavioral health preparedness training nationwide. Maintains a digital resource library and administers the Disaster Distress Helpline as part of national crisis response infrastructure.
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financials · form 990 · fy2024
revenue
Total revenue$347.57M
Contributions & grants$338.47M97%
Program service revenue$5.56M2%
Investment income$3.54M1%
Other revenue$0
expenses
Total expenses$359.03M
Program expenses88%
Admin / overhead12%
Fundraising0%
Salaries & benefits$98.25M
Grants paid out$190.50M
Largest expense lineCompensation
balance sheet
Total assets$171.83M
Cash$16.52M
Investments$41.17M
Liabilities$119.07M
Net assets$52.76M
Liquid reserves1.9 mo
6 years on record · 2019–2024 · YoY revenue +7.2%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 9
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| KIMBERLY WILLIAMS | CEO | 35 | $504K |
| GRANT RIEWE | CTO (ENDED 4/24) | 35 | $416K |
| TIA DOLE | CHIEF 988 LIFELINE OFFICER | 35 | $406K |
| ALISON LEWIS | COO | 35 | $405K |
| LESLEIGH IRISH-UNDERWOOD | CHIEF EXTERNAL AFFAIRS OFFICER (ENDED 11/24) | 35 | $382K |
| LISA JONES-CHANDLER | CCO (ENDED 5/25) | 35 | $360K |
| CARA MCNULTY | CEO (STARTED 7/24) | 35 | $276K |
| DAVID GREENBERG | CFO (STARTED 5/24) | 35 | $220K |
| KAREN WEGMAN | CFO (ENDED 4/1/24) | 35 | $106K |
board members · 16
- BETHANY BARAN — DIRECTOR
- BRUCE J SCHWARTZ — DIRECTOR
- CHARLES FITZGERALD — DIRECTOR
- CORBETT PRICE RESIGNED 924 — DIRECTOR
- DIANE DAYCH — DIRECTOR
- DR FLORDIA STARKS — VICE CHAIR
- DR NORADEEN FARLEKAS — DIRECTOR
- GRANT BRENNER MD — DIRECTOR
- GREGORY PHALIN — DIRECTOR
- JENNIFER ASHLEY — BOARD CHAIR
- JEROME LEVINE RESIGNED 924 — DIRECTOR
- JOHN D ROBINSON — DIRECTOR
- JOSEPH F PEYRONNIN III — DIRECTOR
- LAWRENCE CALCANO — DIRECTOR
- LINDA LINDMAN — DIRECTOR
- LYNN SHERMAN RESIGNED 724 — DIRECTOR
relationships · 27
Who they work with
- 988 Suicide & Crisis Lifeline Partner — Operates as part of the 988 Suicide & Crisis Lifeline network
- 988 Suicide & Crisis Lifeline Partner — Operates crisis lines in connection with the 988 Suicide & Crisis Lifeline.
- Backline Partner — Partnered to launch B-LINE, a 24/7 mental health and crisis support line for the music industry.
- Brooklyn Public Library Partner — Partnered to connect over 200 community residents to mental health and community resources.
- City Trotter Guide Partner — Partnered to promote mental well-being for travelers.
- Disaster Distress Helpline Partner — Operates the Disaster Distress Helpline
- Disaster Psychiatry Outreach Partner — Partnered with Vibrant Emotional Health to form the Crisis Emotional Care Team, combining expertise in disaster mental health.
- Elevance Health Foundation Funder — Provided a grant to support Vibrant’s Crisis Emotional Care Team in community resiliency and disaster relief.
- Guidestar Network — Profiled by Guidestar, indicating participation in their nonprofit transparency and accountability network.
- HERE2HELP CONNECT® Partner — Operates the HERE2HELP CONNECT® hotline
- Lansie Sylvia Partner — Director of Strategic Partnerships at Vibrant Emotional Health, contact for partnership inquiries.
- Mental Health Association of New York City Government — Serves on the Board of Directors
- NYC Department of Youth & Community Development Government — Partnered to host the Healing the Hurt Conference.
- National Football League Partner — Operates the NFL Lifeline to provide mental and emotional health support to NFL players, former players, their families, and staff.
- Public Policy & Government Affairs Department Partner — Cross-functional department responsible for advancing mission through intergovernmental relations and public affairs.
- Rei Horst Partner — Vice President of Strategic Impact available for scheduling consultations
- SAMHSA Government — Co-announced 988 Day on September 8 to promote mental health and suicide prevention.
- The McKesson Foundation Funder — Provided a grant to support Vibrant Emotional Health’s programs.
- The New York Community Trust Funder — Provided a grant to support Vibrant Emotional Health’s programs.
- United Federation of Teachers Partner — Partnered to launch a mental health helpline for nearly 200,000 educators.
- United Federation of Teachers Partner — Provides mental health crisis support to UFT members through the UFT-For-U program.
- United Suicide Survivors International Partner — Collaborated to launch a Workplace Suicide Prevention Month Toolkit.
- corporations Partner — Partners with corporations to address mental health system challenges
- government Government — Collaborates with government entities to develop mental health solutions
- healthcare providers Partner — Collaborates with healthcare providers to develop mental health solutions
- technology companies Partner — Works with technology companies to develop solutions for mental health challenges
- universities Partner — Works with universities to develop solutions for mental health system challenges
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Capacity Building Through Training and Technical Assistancemethodology: capacity_building_through_trainingBy training providers and strengthening systems, we increase community resilience and self-efficacy because sustainable mental health support depends on skilled, coordinated local capacity.
- Integrated Disaster Mental Health Responsemethodology: integrated_disaster_mental_healthBy combining general mental health expertise with specialized crisis intervention models, we support disaster survivors more effectively because emotional recovery is a critical component of holistic disaster response.
- Peer-Powered Advocacy and Systems Navigationmethodology: peer_to_peer_advocacyBy using peer-to-peer advocacy and support, we help individuals and families navigate complex mental health systems because lived experience builds trust and improves access to care.
- Person-Centered, Individualized Mental Health Caremethodology: person-centered_careBy tailoring mental health programs to the unique needs of each individual across life stages, we improve outcomes because care that respects personal context and dignity leads to greater engagement and effectiveness.
- Technology-Enabled, On-Demand Crisis and Wellness Accessmethodology: technology-enabled_crisis_careBy delivering mental health support through digital and telephonic channels (text, webchat, phone), we increase reach and engagement because people are more likely to access care when it is flexible, immediate, and meets them in their preferred mode and location.