irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $14.54MDAY AND EMPLOYMENT SERVICES - THROUGH A PERSON-CENTERED APPROACH, AND PROVISION OF ON-SITE AND VARIETY OF EXCITING COMMUNITY-BASED SERVICE ARENAS, GLOW EMPOWER ADULTS AND YOUTH WITH DISABILITIES TO FIND THEIR PLACE IN THE COMMUNITY AND WORKFORCE. APPROXIMATELY 586 PERSONS SERVED.
- #2 $4.71MCHILDREN'S SERVICES - PROGRAM FOR PRESCHOOL CHILDREN AGES 8 WEEKS TO 5 YEARS PROVIDING AGE APPROPRIATE ACTIVITIES FOR CHILDREN. APPROXIMATELY 238 CHIDLREN SERVED.
named programs · 8 · from sources
What they call their work
Camp Rainbow
Recreational summer camp program for children and adults with developmental disabilities
College Experience
Post-secondary education preparation and inclusion programs for young adults with disabilities
Day Habilitation
Community-based day programs offering skill development, socialization, and recreational activities for adults with disabilities
Family Support Services
Supports for families including respite care, counseling, and assistance navigating services
KidStart
Early intervention program for preschool children ages 8 weeks to 5 years providing age-appropriate developmental activities
Residential Services
Supervised group homes and community-based living arrangements for adults with developmental disabilities
Supported Employment
Job placement and ongoing support services to help individuals with disabilities secure and maintain competitive employment
Vocational & Prevocational Services
Job training, work readiness, and employment preparation programs for youth and adults with disabilities
activities · 7 groups
What they do
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Residential Support for Developmental Disabilities 2 activities
- Provides lifelong support services for individuals with intellectual and developmental disabilitiesDelivers comprehensive, lifelong services to approximately 2,000 individuals with intellectual and developmental disabilities and their families across Genesee, Livingston, Orleans, and Wyoming counties. Services span early childhood through end-of-life and include assessment, health, educational, therapeutic, supportive, vocational, and residential supports.
- Provides residential services through supervised group homesOperates supervised group homes that provide residential support for 96 adults with developmental disabilities, ensuring safety, stability, and quality of life in community-integrated settings.
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Financial Aid and Scholarship Access Programs 1 activity
- Administers scholarships for students pursuing human services fieldsProvides scholarships to high school seniors who are pursuing studies in human services, special education, or related fields, supporting future workforce development in disability services.
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Charity Event Organization 1 activity
- Distributes fresh produce to 5K event participantsDistributes fresh fruits and vegetables donated by local farmers to participants—including runners, walkers, sponsors, and volunteers—of the Friends & Family 5K event.
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Healthcare Compliance and Ethics Programs 1 activity
- Ensures compliance and quality assurance in service deliveryMaintains a Corporate Compliance Plan updated annually with Board approval, operates a Quality Assurance department, conducts internal investigations of incidents involving service recipients, and convenes an Incident Review Committee with staff and Board members to ensure compliance with state and federal regulations on incident reporting and abuse prevention.
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Early Childhood Education & Development Programs 1 activity
- Operates preschool and early intervention programs for children with special needsProvides early childhood services including a state-approved evaluation center, diagnostic assessments, and therapy services (occupational, physical, speech, and counseling) for infants and toddlers (birth to age three) and children up to age five. Operates the KidStart program and Livingston County’s Head Start program, serving approximately 200–300 children annually across multiple counties and school districts.
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Day Habilitation Services 1 activity
- Provides day and employment services for adults and youth with disabilitiesOffers person-centered, community-based day and employment services to approximately 585 adults and youth with disabilities, supporting skill development, community integration, and meaningful work opportunities.
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Disability Rights Advocacy & Self-Advocacy Empowerment 1 activity
- Supports self-advocacy groups for individuals with disabilitiesOperates three active self-advocacy groups—Advocates Coming Together (ACT), Friends for the Future, and Self Advocacy All Stars—also known collectively as the GLOW Trotters, with meetings in Batavia, Albion, and Mt. Morris, empowering individuals to advocate for their rights and community inclusion.
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financials · form 990 · fy2024
revenue
Total revenue$65.01M
Contributions & grants$7.57M12%
Program service revenue$56.73M87%
Investment income$365K1%
Other revenue$340K
expenses
Total expenses$57.92M
Program expenses90%
Admin / overhead9%
Fundraising0%
Salaries & benefits$44.84M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$34.22M
Cash$5.70M
Investments$4.13M
Liabilities$6.39M
Net assets$27.83M
Liquid reserves2.0 mo
4 years on record · 2020–2024 · YoY revenue +19.7%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 7
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| MARTIN MISKELL | CEO | 37 | $345K |
| LYNN FLEMING | CFO | 37 | $217K |
| CHRISTA HARTIGAN | VP OF HUMAN RESOURCES | 40 | $148K |
| PATRICIA KEPNER | VP OF CORPORATE COMPLIANCE | 40 | $146K |
| DEBORAH TUCKERMAN | VP OF RESIDENTIAL SERVICES | 40 | $136K |
| JOHN PROSPERO | VP OF TRANSPORTATION SERVICES | 40 | $132K |
| KELLIE KENNEDY | VP OF DAY AND EMPY SERVICS | 40 | $127K |
board members · 18
- CANDIE POCOCK — DIRECTOR
- CHERYL ENGLERT — PRESIDENT
- CHUCK KEENAN — SECRETARY
- DEBORAH RIGGI — DIRECTOR
- DIANE ARMBRUSTER — DIRECTOR
- ERIC PARKER — TREASURER
- JAMES CONIGLIO — DIRECTOR
- JERRY KOEHLER — DIRECTOR
- JOHN HAUGH — DIRECTOR
- JOHN HUBER — VICE PRESIDENT
- JOSEPH BARCHET — DIRECTOR
- KEN BARCHET — DIRECTOR
- KEN HUBACHER — DIRECTOR
- KEVIN FISHER — DIRECTOR
- MARLENE HILL — DIRECTOR
- SARA MAHLER — DIRECTOR
- SHELLEY MILLER — DIRECTOR
- STEFANIE TALLMAN — DIRECTOR
relationships · 14
Who they work with
- Arc New York Network — Statewide network of which Arc GLOW is a part; referenced through shared budget priorities and advocacy resources.
- Elba Day Hab Partner — Host site for the 2026 Friends & Family 5K and Fun Walk.
- NYS Justice Center for the Protection of People with Special Needs Government — Coordinates with the Justice Center on reporting and investigating incidents of abuse or neglect.
- NYS Office for People with Developmental Disabilities Government — Collaborates with OPWDD on incident investigations involving people receiving services.
- OPWDD Government — Agency under which Arc GLOW operates and for which it advocates to reform rate methodology and preserve funding.
- OPWDD Government — Partner agency referenced in educational resources, indicating a formal relationship with New York State's Office for People With Developmental Disabilities.
- SUNY Geneseo Partner — Hosted the KidStart program on its campus for three decades prior to relocation.
- SUNY Geneseo Foundation Coalition — Martin Miskell serves on the board, indicating a leadership-level affiliation.
- Self-Advocacy Association of New York State Network — Co-founded by Bernard Carabello, a key figure associated with Arc Glow, to advance self-advocacy across New York State.
- The Arc New York Network — Arc GLOW is a chapter of The Arc New York, part of a statewide network of 37 chapters.
- The Arc New York Network — Follows The Arc New York’s Corporate Compliance Plan and complies with its policy requiring each chapter to implement an effective compliance program.
- The Arc New York Network — State-level affiliate within The Arc New York network
- The Arc of the United States Network — Arc GLOW is a chapter of The Arc of the United States, the largest national volunteer organization focused on improving the lives of people with developmental disabilities and their families.
- The NYS Parks Genesee Region Commission Government — Martin Miskell serves on the commission, indicating a formal government affiliation.
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community Integration Through Inclusive Engagementmethodology: community_inclusionBy embedding individuals with disabilities in community events and life domains, we promote full participation and reduce social isolation, because inclusion in shared activities fosters belonging and breaks down systemic barriers.
- Family and Self-Advocacy Empowermentmethodology: family-led advocacy, self-advocacy-empowermentBy equipping individuals and their families with tools and platforms for advocacy, we increase civic engagement and rights recognition, because lived experience and family leadership drive more effective and sustainable change in disability support systems.
- Person-Centered Support Modelmethodology: person-centeredBy customizing services to individual goals and needs, we enable people with intellectual and developmental disabilities to live more productive and integrated lives, because personalization increases engagement, autonomy, and community inclusion.