Mediation-First Conflict Mitigation

Offers and manages a CLP certification program requiring completion of coursework, attendance at industry events, and an online ADR module. Processes applications, collects fees, and conferred the designation on 13 individuals in 2024.

Submits comments and testimony to the NAIC Restructuring Working Group through its Regulatory Committee to influence policy affecting runoff companies.

Operates a committee structure managed by member volunteers and co-chaired by board members to lead various organizational and professional development initiatives.

Provides $5,000 in grants annually to support activities in the legacy insurance and reinsurance sector, as documented in 2020 and 2022.

Organizes 7 to 9 annual education and networking events, including the Commutation and Networking Event and the Transactions Forum, with in-person and virtual participation. In 2024, hosted 7 events comprising 29 education sessions and 245 in-person and 35 virtual attendees at the October Transactions Forum.

Produces the AIRROC Update newsletter, AIRROC Matters magazine, annual reports (2021–2025), and maintains a library of 108 on-demand video sessions. Published 99 new articles in AIRROC Update in 2024 and offers on-demand educational modules for members.

Maintains a formal Dispute Resolution Procedure (DRP), a searchable public directory of certified arbitrators and mediators, Pre-Set Neutral Panels, and provides assistance in resolving impasses in arbitrator selection. Also updates DRP guidelines and promotes dispute resolution offerings through educational sessions.

Produces the "NextGen" and "The Legacy Life" podcasts with 26 episodes and nearly 4,000 downloads, co-hosts intern events with ReUnder 40’s attended by nearly 100 student interns, and offers a scholarship program for emerging professionals in the legacy insurance sector.

Organizes multi-day annual conventions including business meetings, board sessions, speaker events, vendor halls, and social activities such as golf tournaments, cocktail parties, beach banquets, and sponsor recognition receptions. The 103rd Annual Convention was held at the JW Marriott Marco Island Beach Resort and included coordinated logistics for travel and accommodations.

Lobbies to strengthen New York State franchise laws and actively opposes legislation that would harm franchised automobile dealerships.

Administers an Economic Impact Survey of member dealers to produce a report assessing the automobile industry’s economic contribution in New York State.

Provides on-site safety inspections, CPR/AED/first aid training, and regulatory compliance assistance to member dealerships across New York State. Coordinates and delivers AED, CPR, and first aid training through its Safety Group 430 and conducts quarterly claims reporting.

Arranges discounted travel options for annual convention attendees, including flight bookings with Delta Air Lines, discounted airfares and bonus points with Southwest Airlines, reduced rental car rates through Hertz, prebooked airport transportation via Naples Transportation and Tours, and discounted self-parking at $28+ per night.

Organizes an annual summer board meeting for board members, advisors, sponsors, and committee members, and hosts a dedicated day of racing, networking, and dinner for NextGen members at Saratoga Race Course, including track entry, meals, and a $300 hotel stipend.

Conducts webinars, seminars, and educational sessions on topics relevant to the automotive retailing business environment, including through e-learning platforms and SYNADS tools accessible to members.

Provides duplicate title application services with a 3-day turnaround and registration services with a 1–2 day processing time, including staff support for technical questions and paperwork assistance.

Provides a comprehensive online platform through Brightline Dealer Services for employee benefits enrollment and navigation, and operates the Risk Control Resource Center with a Learning Management System that enables member dealerships to assign, deliver, and track employee safety training and access safety materials.

Operates a free AutoCAP Panel composed of consumer and dealer representatives that convenes at least four times per year to mediate and resolve unresolved consumer vehicle complaints. Most disputes between customers and member dealerships are resolved through this mediation process.