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THE BETTER BUSINESS BUREAU INC
AMHERST, NY · EIN 160365335 · Form 990 · FY2024 · Medium ($1M-$10M)
revenue
$4.4M
expenses
$4.5M
net assets
$4.0M
employees
49
program ratio
41%
mission · from form 990

THE BETTER BUSINESS BUREAU, INC. PROVIDES INFORMATION ABOUT BUSINESSES AND CHARITIES TO ASSIST IN BUYING/DONATION DECISIONS, WORKS WITH BUSINESSES AND CONSUMERS TO SETTLE COMPLAINTS, AND EDUCATES THE PUBLIC IN UPSTATE NEW YORK ABOUT SCAMS AND OTHER MARKETPLACE ISSUES.

profile · synthesized from sources

The Better Business Bureau Inc. provides information about businesses and charities to help consumers make informed purchasing and donation decisions. It mediates complaints between consumers and businesses and conducts public education on scams and marketplace issues, primarily in upstate New York. The organization operates as a trusted intermediary to promote marketplace transparency and accountability.

named programs · 3 · from sources

What they call their work

Business Accreditation
Offers a voluntary accreditation program for businesses that meet BBB standards for trust, including transparency, customer responsiveness, and ethical practices.
Complaint Resolution
Facilitates dispute resolution between consumers and businesses by mediating complaints and tracking responses and resolutions.
Scam Prevention Education
Provides public education on common scams, fraud alerts, and safe marketplace practices, particularly targeting vulnerable populations in upstate New York.
activities · 3 groups

What they do

  • Scam Prevention Education 1 activity
    • Conducting public education on scams and marketplace issues
      Runs public education initiatives in Upstate New York to inform consumers about scams and other marketplace risks.
  • Professional Ethics & Dispute Resolution 1 activity
    • Facilitating consumer complaint resolution
      Mediates and facilitates the resolution of complaints between consumers and businesses.
  • Uncategorized 1 activity
    • Providing business and charity information to consumers
      Offers information about businesses and charities to help consumers make informed decisions about purchases and donations.
financials · form 990 · fy2024
revenue
Total revenue$4.37M
Contributions & grants$25K1%
Program service revenue$4.09M94%
Investment income$235K5%
Other revenue$24K
expenses
Total expenses$4.49M
Program expenses41%
Admin / overhead59%
Fundraising0%
Salaries & benefits$3.16M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$5.43M
Cash$263K
Investments$2.03M
Liabilities$1.39M
Net assets$4.04M
Liquid reserves6.2 mo
5 years on record · 2020–2024 · YoY revenue +6.1%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 5
NameTitleHours/wkCompensation
WARREN CLARK PRESIDENT & CEO 40 $264K
NADINE TASEVSKI VP OF BUSINESS RELATIONS 40 $163K
DAWN CARLSON EXECUTIVE VICE PRESIDENT 40 $159K
KATE DONOVAN CHIEF FINANCIAL OFFICER 40 $133K
DEBBIE BENDER BUSINESS RELATIONS REPRESE 40 $104K
board members · 20
  • CATHERINE MILLER — DIRECTOR
  • CRAIG ROGERS — DIRECTOR
  • DAVID CARR — DIRECTOR
  • GARY BENNETT — BOARD CHAIR
  • GUINEVERE GORMAN — DIRECTOR
  • JASON BOTTICELLI — DIRECTOR
  • JENNIFER LAROSE — DIRECTOR
  • JENNIFER PAGE — DIRECTOR
  • JILL JOHNSON — DIRECTOR
  • JOHN IPE — DIRECTOR
  • JORDAN GENTILE — TREASURER
  • JOSEPH PINKANS — DIRECTOR
  • JOSHUA GREGORY — DIRECTOR
  • KARYN RANDO — VICE CHAIR
  • KEVIN O'CONNELL — DIRECTOR
  • LUCY MUTO — SECRETARY
  • LURA LUNKENHEIMER — DIRECTOR
  • LYNN OSWALD — DIRECTOR
  • LYNNE FULMORE — DIRECTOR
  • MEGHAN FLORKOWSKI — DIRECTOR
strategies · 3

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Complaint Mediation to Improve Accountability
    methodology: complaint_mediation
    By mediating disputes between businesses and consumers, the organization resolves conflicts efficiently and promotes responsible business practices, because structured third-party intervention increases compliance and strengthens marketplace integrity.
  • Consumer Education to Prevent Harm
    methodology: consumer_education
    By educating the public about scams and marketplace risks, the organization prevents consumer harm, because proactive awareness equips individuals to recognize and avoid fraudulent or deceptive practices.
  • Information Transparency for Marketplace Trust
    methodology: information_transparency
    By providing transparent business and charity information, the organization enables informed consumer decisions and builds trust in the marketplace, because access to reliable data reduces information asymmetry and supports confident engagement.