Integrated Holistic Support

Offers prevention-focused programs and services designed to enhance social skills among high-risk youth and their families.

Advocated for the establishment of the first Children's Court in Monroe County, now known as Family Court, reflecting a historical role in shaping child protection systems.

Operates the Family Advisory Collective, a parent and caregiver-led group established in 2023, composed of individuals with current or past experience in SPCC services who serve two-year terms. Members receive stipends and provide input on agency practices, policies, and decisions, with opportunities for leadership and advocacy training.

Administers the Finger Lakes WIC program, providing nutrition services to over 5,000 women, infants, and children annually in Eastern Monroe, Wayne, Ontario, Yates, and Seneca counties.

Serves as the first provider of child protective services and organizer of foster care for abused children in Monroe County, with current operations encompassing seven programs that serve over 7,000 individuals annually.

Provides home visiting services for expectant parents and families with infants under 3 months (up to 24 months if referred by child welfare), including developmental assessments, evidence-based parenting support, goal setting, and referrals to services. Ongoing support continues until the child reaches age 5 or enters a Head Start program.

Provides culturally responsive, trauma-informed, evidence-driven training and consultation to professionals in child and family-serving disciplines. Focuses on advancing infant and early childhood mental health competencies and multidisciplinary capacity locally and statewide, including through the Mary Ellen Institute launched in 2019.

Provides clinically guided, trauma-informed supervised visitation and supervised exchanges for children ages 0–18 and their families in a safe, homelike environment. Services are offered for court-referred families, those involved in the child welfare system, or those needing safe transitions between parents, with regular reporting to the court. Duration varies from six-month periods to several months or over a year depending on case needs.

Provides critical resources and services to parents escaping violent relationships to help establish safe and stable homes for their families, including access to essential supplies such as diapers, wipes, and safe sleep equipment through home visiting programs.

Delivers home-based supportive counseling and case management for young parents under 22 in Monroe County who are pregnant or parenting, covering housing, finances, child care, education, employment, and personal goals. Includes weekly support groups, parent-child play activities, developmental screenings, and group events. Services average 12 months and have been provided since the early 1990s.

Provides intensive, trauma-informed, home-based individual and family therapy for children and families affected by domestic violence, child death, severe abuse, grief, or sexual abuse. Includes comprehensive assessment, treatment planning, referrals, advocacy, and connection to community resources. Co-locates staff at the Bivona Child Advocacy Center to support infants and young children through a multidisciplinary team approach.

Delivers evidence-based health and abuse prevention curricula—including "Be Proud Be Responsible," "Making Proud Choices," and "Safe Dates"—to teens in youth-serving programs in Rochester, building awareness and skills for recognizing harm and creating safer relationships.

Provides comprehensive case management services and advocacy to support reunification and stability for families impacted by federal policies.

Engages in advocacy to influence state-level policies, including supporting the establishment of a Child Poverty Reduction Advisory Council (Senate Bill S2755C), pushing for equitable tuition rate growth for students with disabilities, advocating for expanded licensing of mental health professionals, and lobbying the New York State budget committee for child welfare funding priorities.

Provides behavioral, social, emotional, and mental health services to over 10,000 children and families annually in Western New York through residential care, foster care, therapeutic pre-school, special education, care coordination, community-based services, school-based clinical services, and behavioral health clinics.

Invests in website accessibility by using software tools to comply with WCAG 2.1 standards and regularly scanning for barriers using UserWay's Accessibility Scanner to identify and fix issues, ensuring equitable access to online resources.

Provides foster parent training and home study services, hosts CPR training sessions, and organizes support groups and email-based outreach to foster families through its Foster Care Team.

Provides oversight, strategic planning, advocacy, and shared administrative services—including finance, human resources, information technology, quality improvement, corporate integrity, and DEIJ—to two affiliated agencies: Gateway-Longview, Inc. and New Directions Youth & Family Services, Inc. These capacity-building functions enable the operational work of the affiliated nonprofits.