irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $9.62MSERVICES FOR THE DEVELOPMENTALLY DISABLED OLV HUMAN SERVICES PROVIDES LIVING OPPORTUNITIES TO ADULT INDIVIDUALS WHO HAVE MILD TO PROFOUND DEVELOPMENTAL DELAYS, MULTIPLE PHYSICAL DISABILITIES, SPECIALIZED MEDICAL NEEDS, DUAL DIAGNOSIS AND/OR DEMENTIA. SERVICES INCLUDE INTENSIVE MEDICAL SERVICES, NURSING SUPPORTS, THERAPY SERVICES, PERSON ENTERED PLANNING AND SUPPORTS, BEHAVIORAL SUPPORTS, VOCATIONAL SERVICES, SUPPORTED EMPLOYMENT SERVICES, WELLNESS AND NUTRITION SERVICES, AND DEMENTIA/MEMORY CARE. OVER 22,000 DAYS OF CARE PROVIDED.
- #2 $12.79MOMHOLV HUMAN SERVICES AND AFFILIATES ALSO PROVIDES A NUMBER OF OTHER RESIDENTIAL AND COMMUNITY BASED PROGRAMS INCLUDING A RESIDENTIAL TREATMENT FACILITY OFFERING SPECIALIZED, AROUND-THE-CLOCK CARE FOR MALES AND FEMALES (AGES 12 TO 21) WITH MENTAL HEALTH DIAGNOSES AND HOME-BASED PREVENTIVE SERVICES TO FAMILIES INVOLVED IN THE SOCIAL SERVICES SYSTEM WITH A GOAL OF PRESERVING THE FAMILY UNIT. OVER 9,000 DAYS OF CARE PROVIDED.
named programs · 5 · from sources
What they call their work
Day Treatment Program
Specialized educational and mental health program for children with learning disabilities and mental health needs, combining therapeutic and academic support.
Intellectual/Developmental Disability Residential Services
Provides long-term residential support for adults with developmental delays, physical disabilities, medical needs, or dementia across nearly a dozen homes in Western New York.
Intensive Treatment Program
Specialized cross-system program for youth ages 12 to 17 with dual diagnoses of developmental disability and mental health conditions, offering a 12-bed residential program on the Martin Road campus.
Preventive Services Program
Outpatient, group, and family therapy services designed to preserve family units and prevent out-of-home placements for families involved in the social services system.
Residential Treatment Facility
Provides inpatient mental health services for youth ages 12 to 21 from across Western New York, featuring a 28-bed capacity, trauma-informed care, and discharge planning to support reintegration into the community.
activities · 8 groups
What they do
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Residential Care for At-Risk Youth 2 activities
- Community-based foster care and independent living services for youthProvides residential and community-based foster care services to over 100 youth annually through the New York State foster care system, including specialized programs for adolescents and expectant mothers, independent living support, and vocational training. Delivered over 30,000 days of care in 2022.
- Residential treatment for youth with mental health conditionsOperates a 28-bed residential treatment facility for youth aged 12 to 21 with mental health diagnoses, providing inpatient mental health services authorized by the New York State Office of Mental Health. Maintains a staffing ratio of four staff per resident and delivers over 9,000 days of care annually, including discharge planning and transition support.
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Residential Support for Developmental Disabilities 2 activities
- Intensive residential treatment for youth with intellectual/developmental disabilities and co-occurring mental health conditionsOperates New York State’s first Intensive Treatment Program for youth aged 12 to 17 with intellectual or developmental disabilities and co-occurring mental health conditions, providing residential care in a 12-bed facility on the Martin Road campus. Offers skill-building programs in life skills and pre-vocational training.
- Residential and support services for adults with intellectual and developmental disabilitiesProvides 24-hour supervised residential care and support services for over 80 adults annually with intellectual and developmental disabilities, including medical, therapeutic, behavioral, vocational, and dementia care. Operates nearly a dozen residential facilities in Western New York and delivered over 22,000 days of care in 2024.
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Healthcare Compliance and Ethics Programs 1 activity
- Corporate Compliance Program for regulatory adherenceOperates a Corporate Compliance Program to ensure adherence to state and federal statutes and regulations related to services and programs provided by OLVHS and its affiliates, including Baker Victory Healthcare Center.
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Special Education Day Schools 1 activity
- Day treatment and special education programs for children and adolescents with behavioral and emotional challengesOffers day treatment and special education programming for children and adolescents with emotional and behavioral issues, including those referred by Buffalo Public Schools. Expanded to serve children from the broader community and repurposed a former parish high school into a specialized educational facility.
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Comprehensive Dental Care Services 1 activity
- Dental care services for individuals with special needsOperates the Baker Victory dental clinic, which specializes in treating individuals with intellectual and developmental disabilities and other special needs, providing on-site dental care to residents across multiple programs and later expanding services to the general community.
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Parenting Support for At-Risk Families 1 activity
- Home-based preventive mental health services for familiesProvides home-based preventive services to families involved in the social services system, focusing on keeping families together through outpatient, group, and family therapies. This includes consultation, Special Education system navigation, and linkage to community resources.
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Medical Travel and Housing Support 1 activity
- Temporary housing and counseling for families of residential youthProvides temporary housing at the Moore for Kids Family Home for family members traveling to be near their children receiving residential care at the Martin Road campus. Offers access to group and individual counseling sessions for these families.
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Training and Capacity Building for Trauma-Informed Student Support 1 activity
- Trauma-informed care capacity building and staff trainingImplements a comprehensive trauma-informed care approach through mandatory "Risking Connection" training for all new staff during orientation, with additional training required within six months. Employs trauma-informed care trainers and champions across departments and conducts regular internal discussions to reinforce safety, collaboration, empowerment, and connection.
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financials · form 990 · fy2024
revenue
Total revenue$69.91M
Contributions & grants$6.56M9%
Program service revenue$62.96M90%
Investment income$114K0%
Other revenue$276K
expenses
Total expenses$63.36M
Program expenses88%
Admin / overhead12%
Fundraising0%
Salaries & benefits$51.13M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$38.36M
Cash$4.00M
Investments$565K
Liabilities$17.42M
Net assets$20.94M
Liquid reserves0.9 mo
6 years on record · 2019–2024 · YoY revenue +7.1%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 8
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| PAMELA KHURANA | PSYCHIATRIST | 40 | $360K |
| CINDY A LEE | CEO | 39 | $335K |
| LAUREL PARZYCH | COO | 39 | $225K |
| EMILY MILLER | CFO | 39 | $169K |
| SHEILA HUNT | CHIEF PROGRAM OFFICER | 40 | $164K |
| KAREN RALPH-LANGDON | CHIEF ADMINISTRATIVE OFFICER | 40 | $159K |
| MARY SWYGERT | CHIEF OFFICER- CLINICAL SERVICES | 40 | $155K |
| JAYE PRATT | CHIEF OFFICER- RESIDENTIAL SERVICES | 40 | $150K |
board members · 17
- FATHER DAN FIEBLKORN — BOARD MEMBER
- FATHER ROBERT CONTARIN — BOARD MEMBER
- JAMES PARTSCH JR — BOARD MEMBER
- JEFFREY CRIMMINS — BOARD MEMBER
- JOHN BRENNAN — VICE PRESIDENT
- JOHN NETTINA — TREASURER
- KATHLEEN MORIARTY CHRISTY — SECRETARY
- KELLY CULTRARA — BOARD MEMBER
- KEVIN EBERLE — BOARD MEMBER
- KIM DEACON — BOARD MEMBER
- MICKEY KEARNS — BOARD MEMBER
- PATRICK O'LEARY — PRESIDENT
- PETER KOOSHOIAN — BOARD MEMBER
- REV MSGR DAVID LIPUMA — EX-OFFICIO BOARD MEMBER
- REV MSGR PAUL BURKARD — BOARD MEMBER
- SISTER CHARLENE FONTANA — EX-OFFICIO BOARD MEMBER
- SISTER ELLEN O'KEEFE — EX-OFFICIO BOARD MEMBER
relationships · 18
Who they work with
- Baker Victory Healthcare Center Partner — Affiliated organization under the OLVHS network providing healthcare services.
- Baker Victory Services Partner — Provides connectivity between residential programs and other specialty services.
- Baker Victory Services Partner — Provides dental care access for OLV Human Services residents through the Baker Victory dental clinic.
- Baker Victory Services Partner — Provides dental care access for residents through its specialized dental clinic.
- Buffalo Public Schools Partner — Refers students requiring special education services to Baker Academy.
- Catholic Charities (Monsignor Carr) Partner — Collaborates on mental health service delivery for children, adolescents, and adults in Western New York.
- Erie County Medical Center Partner — Collaborated in the development of the Intensive Treatment Program
- Horizon Health Services Partner — Partner organization providing mental health clinic services for children, adolescents, and adults in Western New York.
- Mental Health Association of Erie County Partner — Provides information, linkage to mental health services, and child and family support programming in Erie County.
- Mid-Erie Counseling and Treatment Services Partner — Partner organization delivering mental health and chemical dependency services for children, adolescents, and adults in Western New York.
- New York State Education Department Partner — Collaborated in the development of the Intensive Treatment Program
- New York State Foster Care System Partner — Provides residential and community-based foster care services through the New York State foster care system.
- New York State Office of Mental Health Government — Authorizes and oversees inpatient mental health services at the Residential Treatment Facility.
- New York State Office of Mental Health Partner — Collaborated in the development of the Intensive Treatment Program
- OLV Charities Funder — Coordinates all philanthropic support and provides funding for OLV Human Services programs.
- Office for People with Developmental Disabilities Partner — Collaborated in the development of the Intensive Treatment Program and serves as eligibility pathway
- Spectrum Human Services Partner — Partner organization offering mental health and chemical dependency services for children, adolescents, and adults across multiple Western New York locations.
- WNY Community Partner — Partners with the Western New York community to deliver social, health, and human services.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Cross-System Integration for Complex Youth Needsmethodology: cross_system_integrationBy integrating services across mental health and disability systems through multidisciplinary teams and coordinated programming, BAKER HALL improves outcomes for dual-diagnosed youth because holistic, unified care reduces fragmentation and addresses co-occurring challenges effectively.
- Family Preservation Through Preventive and Home-Based Supportmethodology: family_preservationBy combining residential treatment with home-based preventive services and family support, BAKER HALL stabilizes households and prevents out-of-home placements because strengthening family units reduces systemic reliance and promotes long-term resilience.
- Healing Through Relational and Therapeutic Environmentsmethodology: healing_relationship_centered_careBy centering therapeutic relationships and designing home-like, deinstitutionalized environments, BAKER HALL supports behavioral and emotional healing because these conditions foster dignity, trust, and sustained staff-client connections essential for change.
- Person-Centered and Individualized Planning for Dignity and Autonomymethodology: person_centered_planningBy developing individualized service and treatment plans rooted in personal goals and needs, BAKER HALL increases engagement and outcomes because this approach respects client autonomy and promotes ownership of the care process.
- Trauma-Informed Care as Adaptive Healing Frameworkmethodology: trauma_informed_careBy recognizing trauma reactions as adaptive coping mechanisms and prioritizing safety, strengths-building, and resiliency, BAKER HALL fosters healing because this approach reduces re-traumatization and empowers clients to engage meaningfully in their recovery.