irs program accomplishments · form 990 part iii · fy2023
What they reported doing
- #1 primary $0ADOPT A FAMILY - EMERGENCY FOOD SERVICES
named programs · 4 · from sources
What they call their work
Adopt a Family - Emergency Food Services
Emergency food distribution initiative launched during the pandemic to support families who lost income, providing grocery supplies to hundreds of households
First-Time Homebuyer Program
Provides classroom education and one-on-one HUD-certified counseling to prepare first-time buyers for homeownership, including assistance with mortgage qualification, downpayment, and closing cost programs
Project HELP (Home Emergency Loan Program)
Federally and city-funded forgivable loan program for emergency home repairs such as boilers, roofs, plumbing, and electrical systems for eligible homeowners in Queens
Workforce Development Program
Partnership with LaGuardia Airport and local organizations to provide job readiness training and employment placement services for community residents
activities · 7 groups
What they do
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First-Time Homebuyer Support Services 4 activities
- Deliver financial literacy and credit management workshopsProvides free financial literacy training on budgeting, credit repair, debt reduction, and financial capability to low- to moderate-income residents in Queens. These workshops are part of broader efforts to support economic stability and homeownership readiness.
- Offer foreclosure prevention and housing counselingProvides HUD-certified foreclosure prevention counseling, including assistance with loan modifications, repayment plans, emergency assistance programs, and communication with mortgage servicers. Also offers general housing advisory services to help homeowners develop action plans and navigate financial challenges.
- Provide homebuyer education and counselingOffers comprehensive homebuyer education, including classroom sessions and one-on-one HUD-certified counseling, to prepare first-time homebuyers for sustainable homeownership. Services include assessing readiness, connecting clients to affordable mortgage and downpayment assistance programs, and hosting monthly homebuyer orientations in English and Spanish.
- Secure affordable financing for homebuyersSecures affordable mortgage financing for first-time homebuyers, having facilitated over $50 million in financing for clients. Supports connection to downpayment assistance and other affordable lending resources.
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Home Repair Assistance for Low-Income Households 1 activity
- Administer emergency home repair financing (Project HELP)Administers the Home Emergency Loan Program (Project HELP), providing financing for urgent home repairs such as boilers, roofs, plumbing, electrical systems, water mains, sewer lines, and accessibility modifications for aging-in-place in Queens.
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Workforce Readiness Training 1 activity
- Deliver workforce development and job readiness servicesOperates the LaGuardia Career Center to provide job readiness training and connect community members to employment opportunities at LaGuardia Airport. Also offers free digital literacy programs to enhance workforce skills and expand job prospects for Queens residents.
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Volunteer Engagement and Capacity Support 1 activity
- Engage volunteers and internsAccepts volunteers and interns to support day-to-day operations and community-driven initiatives, enhancing organizational capacity and community involvement.
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Food Distribution and Hunger Relief 1 activity
- Operate emergency food assistance program (Adopt a Family)Operates the Adopt a Family – Emergency Food Services program, which delivers grocery supplies to families in need, particularly those impacted by job loss during the pandemic. This was the organization's primary human services program in 2023.
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Affordable Housing Development and Management 1 activity
- Support access to affordable housing programsAssists Queens residents with accessing affordable housing opportunities, including NYCHA public housing, Housing Connect, and lottery-based affordable housing through HPD’s Housing Ambassadors Program. Also provides information on tenant rights.
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Uncategorized 1 activity
- Host community events and homeowner workshopsHosts free community events and workshops that offer one-on-one consultations with housing professionals, distribute free energy kits, and provide guidance on protecting, improving, and maximizing home value for homeowners in Queens.
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financials · form 990 · fy2024
revenue
Total revenue$3.45M
Contributions & grants$3.45M100%
Program service revenue$14K0%
Investment income$1900%
Other revenue$-16K
expenses
Total expenses$2.91M
Program expenses91%
Admin / overhead7%
Fundraising1%
Salaries & benefits$1.06M
Grants paid out$1.36M
Largest expense lineCompensation
balance sheet
Total assets$2.99M
Cash$1.51M
Investments$0
Liabilities$947K
Net assets$2.04M
Liquid reserves6.2 mo
4 years on record · 2020–2024 · YoY revenue +48.7%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 1
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| Yoselin Genao-Estrella | Executive Director | 40 | $204K |
board members · 10
- Carlos Norena — Board Member
- Faridi Muhammad — Board Member
- Frank Grippi — Board Member
- Kara Pacheco — President and Board Chair
- Larry Galleyos — Board Member
- Maria Fierro — VP and Board Member
- Oswaldo Guzman — Board Member
- Runnie Menshe — Board Member
- Ryan Walsh — Board Member
- Shanel Thomas-Henry — Treasurer and Board Member
relationships · 39
Who they work with
- Association for Neighborhood and Housing Development (ANHD) Partner — Proud affiliate and trusted partner organization.
- Astoria Federal Bank Partner — Provided in-kind contribution enabling NHS of Northern Queens to open in Woodside, Queens.
- Bank of America Funder — Financial institution providing funding support to NHSQ
- CNYCN Partner — Organization with which NHS of Queens expanded contracts.
- Citibank Funder — Financial institution providing funding support to NHSQ
- Citizens Bank Funder — Financial institution providing funding support to NHSQ
- Council for Airport Opportunity Partner — Partner in founding the LaGuardia Career Center to expand access to airport employment opportunities.
- ELMCOR Partner — Partner in founding the LaGuardia Career Center to support job readiness and employment placement.
- Google Partner — Partner in delivering free digital literacy programs to Queens residents.
- HPD Government — Participates in HPD’s Housing Ambassadors Program to help residents access affordable housing.
- HUD Government — NHS of Queens CDC is a certified HUD counseling agency and employs HUD-certified counselors.
- Housing Connect Partner — Assists residents with accessing affordable housing through the Housing Connect platform.
- Housing and Urban Development (HUD) Government — Provides HUD-certified counseling services.
- Howard University Partner — Partner organization collaborating with NHSQ
- LaGuardia Airport Partner — Partner in founding and operating the LaGuardia Career Center to connect community members to job opportunities.
- MT Bank Funder — Financial institution providing funding support to NHSQ
- NYC Department of Housing Preservation & Development Government — Manages and oversees the Home Emergency Loan Program (Project HELP) funded by the New York City Council.
- NYCHA Partner — Assists residents in applying to NYCHA’s public housing developments.
- NYSERDA Government — Partnered with NHS of Queens on multi-year work resulting in the largest contract in the organization's history.
- New York City Council Government — Provides funding for the Home Emergency Loan Program (Project HELP).
- New York Communities for Change (NPCC) Partner — Proud affiliate and trusted partner organization.
- New York Community Bank Funder — Financial institution providing funding support to NHSQ
- Nydia Velázquez Government — Office of elected official supporting NHSQ's work
- Queens Borough President's Office Government — Office of elected official supporting NHSQ's work
- Royal Business Bank Funder — Financial institution providing funding support to NHSQ
- Santander Bank Funder — Financial institution providing funding support to NHSQ
- Trusted organizations and industry experts Partner — Collaborates with trusted organizations and industry experts to deliver homeowner education and resources at community events.
- U.S. Department of Housing and Urban Development Government — Government agency partner providing support to NHSQ
- U.S. Department of Housing and Urban Development Government — HUD-certified counseling agency
- U.S. Department of Housing and Urban Development Government — Trusted by and affiliated with the federal agency responsible for housing and urban development.
+ 9 more
strategies · 4
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Centralized Access to Integrated Homeowner Resourcesmethodology: centralized_resource_accessBy offering a single-point access model that connects homeowners to experts and programs for financial, repair, and energy efficiency needs, the organization reduces systemic barriers to support services because consolidating resources increases utilization and addresses multiple dimensions of housing stability simultaneously.
- Community-Centered Development with Local Leadershipmethodology: community-drivenBy involving residents in leadership and decision-making, the organization ensures programs are aligned with local needs and builds community ownership, leading to more responsive and sustainable housing initiatives because local participation strengthens trust and program relevance.
- Homeownership as a Pathway to Generational Wealthmethodology: generational-wealth-buildingBy supporting low- to moderate-income residents in achieving and maintaining homeownership through education, financing, and counseling, the organization fosters long-term financial capability and wealth accumulation across generations because homeownership is a primary vehicle for building equity and economic stability in underserved communities.
- Integrated Counseling for Housing and Financial Stabilitymethodology: integrated_counselingBy providing coordinated financial and housing counseling within a single support framework, the organization addresses interconnected challenges such as credit, employment, and mortgage obligations, thereby improving long-term homeownership stability because financial and housing needs are interdependent and more effectively resolved together.