irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $1.79MCOMMUNITY SUPPORT SERVICES - PROVIDES REHABILITATION SERVICES FOR ADULTS RECEIVING MENTAL HEALTH SERVICES. FUNDED BY THE NYS OFFICE OF MENTAL HEALTH.
- #2 $3.05MCRISIS SERVICES - SERVICES FOR INDIVIDUALS IN A CRISIS OR TROUBLED SITUATION. SERVICES INCLUDE 24 HOUR EMERGENCY HOUSING, A COMMUNITY KITCHEN AND CLOTHING DISTRIBUTION. FUNDING IS THROUGH PRIVATE DONATIONS.
named programs · 10 · from sources
What they call their work
Community Kitchen
Offers meals to individuals in need through a community dining program
Crisis Housing
Provides 24-hour emergency shelter for individuals in crisis situations
Faith-Based Services
Offers chapel worship, spiritual development, and interfaith partnerships through the Agency Minister
Food Pantry Distribution
Distributes food to individuals and families experiencing food insecurity
Mark’s Place
Support services for individuals affected by HIV/AIDS
Mental Health Housing Services
Operates supervised community residences, treatment apartments, and supportive housing for individuals with mental health conditions
Mental Health Recovery Services
Includes PROS (Personalized Recovery Oriented Services), peer respite centers, and transportation for adults receiving mental health services
Re-entry Services
Supports individuals returning from incarceration, including parole reentry coordination and CBRP/SCOP services
TOWER Program
Culinary workforce development program for formerly incarcerated individuals
Youth Services
Provides housing and support services for troubled youth, funded by the Department of Social Services and OCFS
activities · 8 groups
What they do
-
Holiday and Seasonal Essentials Distribution 1 activity
- Clothing Distribution ProgramDistributes clothing to individuals in need, providing clothing to 4,379 individuals in 2024.
-
-
Supportive and Emergency Housing Services 1 activity
- Emergency Shelter and Crisis Housing ServicesProvides 24-hour emergency shelter, including programs for individuals returning from incarceration (parole re-entry), HIV/AIDS residence, and Code Blue initiatives. Delivered 12,441 nights of shelter in 2024.
-
-
Christian Leadership & Discipleship Training 1 activity
- Faith Development ProgrammingOffers reflections and resources for faith development, providing 496 such resources in 2024.
-
-
Food Distribution and Hunger Relief 1 activity
- Meal Distribution and Community Kitchen ServicesOperates food service programs that distribute meals to individuals in crisis, with documented delivery of 144,441 meals in 2024. Demand has increased significantly, particularly due to the impact of the COVID-19 pandemic.
-
-
Supportive Housing for Mental Illness 1 activity
- Mental Health Housing ServicesProvides housing facilities and supportive residential care for emotionally handicapped adults and those in mental health recovery, delivering 69,290 care days in Housing Services in 2024, also referred to as Mental Health Housing Services.
-
-
Psychiatric Rehabilitation and Recovery Services 1 activity
- Mental Health Recovery ServicesProvides rehabilitation and recovery services for adults receiving mental health services, including residential support. Delivered 55,083 care days in Recovery Services in 2024, also referred to as Mental Health Recovery Services.
-
-
Reentry Support Services 1 activity
- Reentry Support for Individuals Returning from IncarcerationExpands programs to address the needs of individuals returning from incarceration, including parole re-entry housing and detoxification alternatives to jail, such as the program at Hiawatha Manor established in 1974.
-
-
Residential Care for At-Risk Youth 1 activity
- Youth Services Residential CareProvides residential programming and care for troubled youth, delivering 8,071 care days in Youth Services in 2024.
-
financials · form 990 · fy2024
revenue
Total revenue$12.91M
Contributions & grants$4.89M38%
Program service revenue$7.93M61%
Investment income$51K0%
Other revenue$47K
expenses
Total expenses$12.56M
Program expenses85%
Admin / overhead15%
Fundraising0%
Salaries & benefits$7.31M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$6.25M
Cash$1.86M
Investments$697K
Liabilities$1.28M
Net assets$4.97M
Liquid reserves2.4 mo
5 years on record · 2020–2024 · YoY revenue +7.6%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 2
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| ROBYN KRUEGER | CEO | 40 | $173K |
| NATHALENE MOSLEY | CFO | 40 | $105K |
board members · 14
- CHRISTOPHER SHEFFIELD — BOARD CHAIRMAN
- DANIEL MCMANN — DIRECTOR
- DR ROLANDA WARD — DIRECTOR
- GREGORY LEE — DIRECTOR
- HON KATHLEEN WOJTASZEK-GARIANO — SECRETARY
- JOHN PERCY — TREASURER
- KA-SHARA JORDON — DIRECTOR
- KATHERINE ELLMAN — DIRECTOR
- MICHAEL HENRY — DIRECTOR
- PAMELA GATTO — DIRECTOR
- REV KATHLEEN ORDIWAY — DIRECTOR
- REV LORA ALLEN — DIRECTOR
- SR ELIZABETH BROSMER — DIRECTOR
- WILLIAM GALLAGHER — VICE CHAIRMAN
relationships · 29
Who they work with
- Association for Community Living Partner — Collaborates through shared board membership and committee involvement in mental health and community services.
- Association for Community Living Partner — Community Missions staff serve on committees and in leadership roles within the organization.
- Association for Community Living (ACL) Partner — Lisa Malinowski serves as Board Member and in various leadership roles.
- Canal View Partner — Partners with Canal View as part of Supervised Community Residences for mental health housing services.
- Department of Social Services Government — Funder of youth housing services.
- Family Promise of WNY Partner — Christian Hoffman serves on the Board of Trustees.
- Family Promise of WNY Partner — Collaborates through board membership on housing and family stability initiatives.
- Hansen House Partner — Cooperates with Hansen House as part of Supervised Community Residences for mental health housing services.
- Heart, Love and Soul Food Pantry Partner — Collaborates with the Heart, Love and Soul Food Pantry, as evidenced by the integration of its former director into Community Missions' Board of Directors and alignment on community campaigns.
- Homeless Alliance of WNY Network — Robyn L. Krueger represents Community Missions in this coalition.
- Homeless Alliance of WNY (HAWNY) Partner — Participates in regional coordination efforts to address homelessness.
- Hope House - The Peer Recovery Respite Center Partner — Partner organization providing peer recovery respite services.
- Juvenile Justice Association of New York State Network — Robyn L. Krueger serves on the Executive Board as President.
- Juvenile Justice Association of New York State Partner — Engages in advocacy and policy work through leadership roles including Executive Board President.
- NYS Office of Mental Health Government — Primary funder for community support and residential services for adults with mental health needs.
- Niagara Behavioral Healthcare Network, Inc. Network — Robyn L. Krueger serves as President.
- Niagara Behavioral Healthcare Network, Inc. Partner — Collaborates on behavioral healthcare initiatives with leadership role as President.
- Niagara County Coalition for Services to the Homeless Coalition — Grant Babcock is a founding member and Robyn L. Krueger serves as Chair.
- Niagara Falls Police Department Partner — Collaborates on diversion program allowing individuals arrested for public intoxication to choose treatment at Hiawatha Manor over jail.
- Office of Children and Family Services Government — Funder of youth housing services.
- The Alliance for Rights & Recovery Network — Robyn L. Krueger serves on the Board of Directors and previously co-led the organization.
- The Alliance for Rights & Recovery - formerly NYAPRS Partner — Engages in mental health recovery advocacy through board membership and committee leadership.
- UserWay Partner — Partnership with UserWay to provide web accessibility tools including the Accessibility Widget and Scanner.
- churches Partner — Partners with churches to deliver services
- clubs Partner — Works with clubs to deliver services
- donors Partner — Collaborates with donors to deliver services
- governmental agencies Government — Collaborates with governmental agencies to deliver services
- groups Partner — Collaborates with community groups to deliver services
- other service providers Partner — Partners with other service providers to deliver services
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Compassion-In-Action Adaptive Service Principlemethodology: compassion-in-actionBy grounding operations in 'Compassion In Action,' the organization adapts services to evolving community needs because small, responsive acts of kindness build trust and enable sustained engagement with marginalized individuals.
- Ecumenical and Inter-Faith Collaborationmethodology: interfaith_cooperationBy emphasizing unity and collaboration across religious differences, the organization amplifies its reach and impact through shared resources and collective moral commitment, enabling broader delivery of compassionate support to the poor and marginalized.
- Faith-Based Support Without Proselytizingmethodology: faith-based_support_without_proselytizingBy offering faith-informed resources and spiritual growth support rooted in a Christian foundation while respecting individuals' chosen traditions, the organization fosters dignity and wholeness without coercion, increasing accessibility and trust among diverse populations.
- Integrated Human Services Modelmethodology: integrated_support_servicesBy integrating referral, crisis intervention, residential, and community support services and meeting individuals where they are, the organization supports personal growth and social integration because holistic, coordinated care addresses interconnected needs more effectively than siloed interventions.
- Peer-Led Recovery Supportmethodology: peer_recoveryBy operating a peer-led respite center where individuals in mental health recovery receive short-term support from those with lived experience, healing is promoted through shared understanding and relational trust, which enhances engagement and reduces institutional reliance.