What they call their work
What they do
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Conflict Mediation & Resolution Services 6 activities
- Deliver community mediation training and certification programProvides a 40-hour Basic Training course in community mediation, followed by an apprenticeship leading to Mediation Certification. Training includes experiential learning through role plays, facilitation skill development, and exploration of conflict scenarios.
- Operate mediator apprenticeship and ongoing professional development programOffers an apprenticeship program for trainees that includes co-mediating 6 actual cases under mentor supervision, completing 2 role-play sessions with debriefing, viewing and commenting on ADR-related videos, and attending four 2-hour lectures on topics such as domestic violence, cultural identities, and human rights. Certified mediators must complete at least 6 mediations and 3 in-service trainings annually to maintain active status.
- Provide free mediation services for civil and criminal disputesOffers free dispute resolution services for minor criminal and civil cases referred by courts, police, district attorneys, and other local agencies, including disputes involving assault, harassment, housing, theft, and trespass. Services are provided in a non-threatening environment using alternative dispute resolution methods.
- Provide specialized mediation services for education, family, and consumer casesDelivers mediation services for special education disputes, custody and visitation conflicts, lemon law arbitration, and early intervention cases, addressing complex interpersonal and institutional conflicts.
- Support development of community dispute resolution infrastructureProvided technical assistance in drafting the New York State Community Dispute Resolution Bill, which led to the establishment of dispute resolution centers in all 62 counties. Also assisted in founding the Staten Island Mediation Council and developed deployable Crisis Prevention Units in locations such as Yonkers and Wappinger Falls.
- Train civic leaders and government officials in conflict resolutionHas trained over 400 government officials and civic leaders from New York City agencies to serve as Community Board Liaisons and delivered conflict management training to all New York state conciliation specialists, enhancing institutional capacity for dispute resolution.
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Uncategorized 1 activity
- Facilitate community dialogue in response to racial and inter-group tensionsConducts dialogue groups and facilitated conversations between communities and civic leaders to address racial and inter-group conflicts, such as after racial incidents at Lehman High School and in Howard Beach, and between Puerto Rican and Hasidic Jewish communities in Williamsburg.
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Who runs it
- Arthur Lerman — Chair
- Dorothy Balancio — Co-Secretary
- Edward Heim — Vice-Chair
- Fernando Correa — Treasurer
- Marlene Tapper — Member
- Mikiko Tagashira — Co-Secretary
Who they work with
- Columbia Law School Partner — Shares affiliation through a faculty member who participated in IMCR's mediation training and provides endorsement.
- Court Dispute Referral Center Partner — Refers disputes to IMCR for mediation
- Director of Mediation Partner — Key staff member who conducts interviews, assesses trainees, and participates in evaluations and debriefings.
- District Attorney’s Office Partner — Refers disputes to IMCR for mediation
- Mercy College Partner — Collaborates with IMCR to allow students to participate in community mediation training without standard participant limits.
- New York City Courts Partner — Partnered to refer citizen complaint cases from the Summons Part to IMCR for mediation.
- New York City Police Department Partner — Collaborated on police mediation programs and case referrals to IMCR’s Dispute Resolution Center.
- New York State Division of Human Rights Partner — Partnered to develop Crisis Prevention Units and implement conflict management training for state conciliation specialists.
- Police Partner — Refers disputes to IMCR for mediation
- Vera Institute of Justice Partner — Collaborated through the Victim/Witness Assistance Project, leading to the establishment of the Brooklyn Dispute Center.
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community-Led Dialogue for Enduring Solutionsmethodology: community-led_dialogueBy supporting communities to develop self-determined solutions through facilitated dialogue, the organization increases solution ownership and sustainability, because locally generated agreements are more likely to be accepted, implemented, and resilient over time.
- Conflict Transformation Through Conversationmethodology: conflict-transformation-through-conversationBy facilitating dialogue grounded in non-violent principles, the organization enables individuals to transform conflict and respond constructively, because shared understanding and communication reduce adversarial dynamics and foster lasting behavioral change.
- Facilitative Mediation Training with Empowerment Focusmethodology: facilitative_mediation_trainingBy using role-play and experiential methods centered on empowerment and mutual recognition—rather than settlement pressure—the organization builds stronger mediation skills, because this approach fosters deeper interpersonal insight and long-term capacity for facilitative practice.