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SERVICES FOR THE UNDERSERVED INC

NEW YORK, NY · EIN 912071511 · Form 990 · FY2024 · Very Large (>$50M) · sus.org
revenue
$297.3M
expenses
$304.4M
net assets
$12.9M
employees
0
volunteers
301
program ratio
87%
mission · from form 990

TO SUPPORT INDIVIDUALS & FAMILIES FACING CHALLENGES SUCH AS MENTAL ILLNESS, DEV. DISAB., PHYS. DISAB., AIDS, HOMELESSNESS, UNEMPLOYMENT & POVERTY; PRGRMS. OPERATE PRIMARILY IN NYC.

profile · synthesized from sources

Services for the UnderServed (S:US) supports New Yorkers facing homelessness, disabilities, and poverty through housing, employment, treatment, and recovery services. The organization operates primarily in New York City and Long Island, serving tens of thousands annually with a focus on dignity, self-empowerment, and community integration. Founded in 1978, it delivers high-quality, individualized programs across multiple boroughs and communities.

irs program accomplishments · form 990 part iii · fy2024

What they reported doing

  1. #1 primary $90.23M
    SUS - DEVELOPMENT DISABILITIES SERVICES, INC. - OFFERS A WIDE RANGE OF SERVICES FOR ADULTS WITH DEVELOPMENTAL DISABILITIES. SERVICES ARE TAILORED TO THE NEEDS AND PREFERENCES OF EACH INDIVIDUAL TO HELP THEM ACHIEVE THEIR LIFE GOALS AND TO SUPPORT THEIR PERSONAL GROWTH AND INDEPENDENCE. SERVICES OFFERED ARE COMPREHENSIVE AND CAN INCLUDE LIFE SKILLS DEVELOPMENT, EMPLOYMENT READINESS, MEDICAL AND NURSING SERVICES, SPEECH THERAPY, SOCIAL WORK, PSYCHOLOGICAL COUNSELING, RECREATION AND NUTRITION ASSISTANCE. SERVICES ARE PROVIDED IN RESIDENCES, DAY, AFTER-SCHOOL AND IN-HOME SETTINGS.
  2. #2 $52.80M
    SUS - URGENT HOUSING PROGRAMS, INC. - OPERATES TRANSITIONAL HOUSING IN NYC FOR HOMELESS ADULTS LIVING WITH MENTAL ILLNESS. EMERGENCY SHELTER OFFERS A SAFE ENVIRONMENT FOR INDIVIDUALS WITH MENTAL ILLNESS FACING A WIDE RANGE OF CO-OCCURING CHALLENGES. IN ADDITION TO HOUSING, RESIDENTS ARE OFFERED SERVICES TO PROMOTE RECOVERY AND INDEPENDENT LIVING. THE EMERGENCY SHELTER SERVES APPROXIMATELY 500 PEOPLE ANNUALLY.
named programs · 6 · from sources

What they call their work

Behavioral Health Services
Provides mental health, substance abuse, and physical health treatment services on-site in residential settings and through outpatient clinics.
Developmental Disabilities Services
Provides life skills development, employment readiness, medical services, therapy, and social support for adults and children with intellectual and developmental disabilities in residential, day, and in-home settings.
Homeless Services
Offers emergency shelter, transitional housing, and supportive services for homeless adults and families, including those with co-occurring mental illness.
Housing
Manages over 4,000 affordable and supportive housing units across NYC and Long Island, with more than 1,500 additional units in development.
Urban Farms
Uses horticulture therapy to improve wellness and support personal and professional development for participants.
Veterans Services
Offers targeted housing and support services for homeless veterans in New York City.
activities · 7 groups

What they do

  • Supportive and Emergency Housing Services 3 activities
    • Permanent supportive housing with on-site health services
      Provides permanent supportive housing integrated with on-site mental health, substance abuse, and physical health treatment to support recovery for individuals with mental illness, emphasizing placement within residents' communities of origin. Owns, leases, and manages over 4,000 housing units across Brooklyn, Queens, Manhattan, and the Bronx, with more than 1,500 additional units in development.
    • Provision of comprehensive support services to marginalized populations
      Provides high-quality housing, employment, skills-building, treatment, recovery, food security, and eviction prevention services to tens of thousands of New Yorkers annually, including people with disabilities, people in poverty, and people experiencing homelessness.
    • Transitional housing and emergency shelter for homeless adults with mental illness
      Operates transitional housing and emergency shelter programs in New York City, providing housing and recovery-promoting services to approximately 500 individuals annually who are homeless and living with mental illness.
  • Day Habilitation Services 1 activity
    • Comprehensive services for adults with developmental disabilities
      Provides life skills development, employment readiness, medical and nursing services, speech therapy, social work, psychological counseling, recreation, and nutrition assistance for adults with developmental disabilities in residential, day, after-school, and in-home settings.
  • Workforce Readiness Training 1 activity
    • Employment services and job placement programs
      Offers work readiness training, education, and one-on-one support for job seekers and employers to place individuals in competitive employment across sectors such as mailrooms, restaurants, hotels, hospitals, and institutions in New York City.
  • Residential Support for Developmental Disabilities 1 activity
    • Family Reimbursement program for developmental disability services
      Administers a program that provides financial reimbursement to families of individuals with developmental disabilities for services not covered by Medicaid.
  • Comprehensive Community Service Hubs 1 activity
    • Regional delivery of housing, employment, and support services
      Provides housing, day services, employment services, wellness, and other support services to individuals and their families across New York City boroughs and Long Island, serving nearly 4,000 annually in the Bronx, 8,000 in Manhattan, approximately 4,000 in Brooklyn, 2,000 in Queens, and more than 500 on Long Island.
  • Volunteer Engagement and Capacity Support 1 activity
    • Volunteer engagement and community support programs
      Engages volunteers in Urban Farms (April–October), holiday gift wrapping, skills instruction, wellness classes, and Community Days to support individuals and families across New York City.
  • Uncategorized 1 activity
    • Financial allocation to program areas
      Allocated $104.1 million to developmental disabilities services, $79.5 million to supportive housing services, $10.6 million to licensed housing services, $35.6 million to recovery and treatment services, $63.2 million to homeless services, and $14.9 million to veterans services.
financials · form 990 · fy2024
revenue
Total revenue$297.26M
Contributions & grants$163.22M55%
Program service revenue$134.13M45%
Investment income$-192K-0%
Other revenue$101K
expenses
Total expenses$304.41M
Program expenses87%
Admin / overhead13%
Fundraising0%
Salaries & benefits$126.71M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$149.57M
Cash$780K
Investments$0
Liabilities$136.65M
Net assets$12.92M
Liquid reserves0.0 mo
6 years on record · 2019–2024 · YoY revenue +7.8%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 7
NameTitleHours/wkCompensation
PERRY J PERLMUTTER PRESIDENT AND CEO 10 $631K
DOUGLAS J WALERSTEIN CHIEF FINANCIAL OFFICER 10 $420K
MONICA SANTOS CHIEF OPERATING OFFICER DD 40 $379K
NADJETE NATCHABA CHIEF PROGRAM OFFICER 40 $331K
DIANE L LANIER MEDICAL DIRECTOR 40 $282K
COURTNEY J MORGAN SR VP HEALTH & CLINICAL SERVICES 40 $265K
GUY J PEAN MEDICAL DIRECTOR 40 $253K
board members · 18
  • AMELIA WRIGHT BREWER — BOARD MEMBER
  • ANDREW ZIMMERN — BOARD MEMBER
  • ART EDWARDS — BOARD MEMBER
  • CAROLYN P POWELL — BOARD MEMBER
  • DEBORAH WOLFE ESQ — BOARD MEMBER
  • EARL D BROWN — BOARD MEMBER
  • EDWARD HUBBARD — TREASURER
  • ERIN FELKER BOND ESQ — SECRETARY
  • GAIL K MCCALLION ESQ — VICE CHAIR (THRU 12/24)/CHAIR (AS OF 1/25)
  • GARETH OLD ESQ — BOARD MEMBER
  • JACQUELINE HOLMES — VICE CHAIR
  • JEN PRESS MARDEN — BOARD MEMBER
  • JOANN Y SACKS PHD — BOARD MEMBER
  • JOHN A MCKESSON — CHAIR (THRU 1/25)/BOARD MEMBER
  • JOSHUA BIDER — BOARD MEMBER
  • JOSHUA D LISTON ESQ — BOARD MEMBER
  • LAWRENCE HAMDAN — BOARD MEMBER
  • LINDA NGUYEN — BOARD MEMBER
relationships · 35

Who they work with

  • Alliant Partner — Corporate partner that has recently volunteered with S:US.
  • Allstate Partner — Corporate partner that has recently volunteered with S:US.
  • Amazon Web Services (AWS) Partner — Corporate partner that has recently volunteered with S:US.
  • American Eagle Outfitters (AEO) Partner — Corporate partner that has recently volunteered with S:US.
  • BMO Partner — Corporate partner that has recently volunteered with S:US.
  • Campari Partner — Corporate partner that has recently volunteered with S:US.
  • Community Board 1 (Bronx) Partner — S:US programs are represented in Community Board 1 in the Bronx.
  • Community Board 1 (Queens) Partner — S:US programs are represented in Community Board 1 in Queens.
  • Community Board 3 (Manhattan) Partner — S:US programs are represented in Community Board 3 in Manhattan.
  • Dattner Partner — Corporate partner that has recently volunteered with S:US.
  • Diageo Partner — Corporate partner that has recently volunteered with S:US.
  • Difference Card Partner — Corporate partner that has recently volunteered with S:US.
  • Diligent Partner — Corporate partner that has recently volunteered with S:US.
  • Euroclear Partner — Corporate partner that has recently volunteered with S:US.
  • Everly Talent Partner — Corporate partner that has recently volunteered with S:US.
  • FS Insurance Brokers of New York Partner — Corporate partner that has recently volunteered with S:US.
  • Federal Reserve Bank of New York Partner — Corporate partner that has recently volunteered with S:US.
  • FreeWheel Partner — Corporate partner that has recently volunteered with S:US.
  • Goldman Sachs Partner — Corporate partner that has recently volunteered with S:US.
  • Grady Health System Partner — Integrated food prescriptions into primary care
  • Healthix Partner — Corporate partner that has recently volunteered with S:US.
  • Kendra Meinhard Partner — Director of Development at S:US who manages corporate partnership engagement.
  • Kendra Meinhard Partner — Director of Development who provides information and support for legacy giving and planned gifts.
  • NY Housing Conference’s Rising Leaders Network (RLN) Partner — Corporate partner that has recently volunteered with S:US.
  • NYC Service Partner — Corporate partner that has recently volunteered with S:US.
  • S:US tainers Partner — Individual donors who provide recurring financial support to S:US.
  • STO Building Group, includes Structure Tone and Driscoll Partner — Corporate partner that has recently volunteered with S:US.
  • SUS - DEVELOPMENT DISABILITIES SERVICES, INC. Partner — Subsidiary or affiliated entity delivering developmental disabilities services under the parent organization
  • SUS - URGENT HOUSING PROGRAMS, INC. Partner — Subsidiary or affiliated entity operating transitional housing and emergency shelter for homeless adults with mental illness
  • SUS-MENTAL HEALTH PROGRAMS, INC. Partner — Subsidiary or affiliated entity delivering mental health and supportive housing programs
+ 5 more
strategies · 5

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Community-Integrated and Decentralized Service Delivery
    methodology: community_integrated_services
    By delivering services through scattered-site housing and localized programs embedded in neighborhoods, we promote social inclusion and accessibility, because integration reduces stigma and increases natural community connections.
  • Equity-Centered Support to Counteract Structural Inequities
    methodology: equity_centered_support
    By providing safe homes and targeted support services to populations affected by racial discrimination and health inequity, we mitigate the effects of systemic bias, because addressing social determinants directly reduces disparities in well-being and opportunity.
  • Housing-First for Mental Health Recovery
    methodology: housing_first
    By providing stable housing as an unconditional foundation, individuals with mental illness are better able to engage in treatment and rehabilitation, because security and stability reduce survival-mode stress and enable focus on long-term recovery.
  • Person-Centered Support and Individualized Care
    methodology: person-centered_care
    By tailoring services to individual needs, preferences, and life goals—especially for people with intellectual and developmental disabilities—we foster dignity, independence, and personal growth, because personalized support increases engagement and sustainable outcomes.
  • Systems Change Through Service Insight
    methodology: systems_change_through_service_insight
    By grounding policy advocacy and systemic reform in insights from direct service delivery, we achieve scalable community impact, because frontline experience reveals root causes and effective interventions that data alone cannot.