named programs · 2 · from sources
What they call their work
Essential Trips Service
Transports clients to grocery stores, pharmacies, and social service offices to support independent living and access to basic needs
Medical Transportation Program
Provides door-to-door transportation for elderly and disabled individuals to medical appointments, dialysis centers, and therapy visits using wheelchair-accessible vehicles
activities · 3 groups
What they do
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Non-Emergency Medical & Essential Transportation 3 activities
- Operating and maintaining a specialized transit fleetManages and maintains a fleet of accessible vehicles, including 26 lift-equipped cutaway buses and a total of 31 buses, based in Ithaca, NY, to support its demand-response transportation services.
- Operating transportation fleet for elderly and disabled residentsOwns and operates a fleet of vehicles to provide transportation services for elderly and disabled residents in Tompkins County, NY.
- Providing paratransit transportation services within Tompkins CountyOperates door-to-door and curb-to-curb paratransit services for individuals with disabilities and older adults, providing origin-to-destination rides within Tompkins County, including Ithaca and surrounding areas. The organization schedules up to 450 one-way trips per day and provided over 60,000 one-way rides annually, serving distinct populations including those aged 60+, Medicaid recipients, and ADA-eligible riders.
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Commuter Mobility Services 2 activities
- Administering fare and trip scheduling systemsManages a tiered, zone-based fare structure with discounted ticket books and requires advance ride requests (at least two business days) and same-day return confirmations via phone or email during weekday business hours.
- Implementing technology improvements for transit managementConducts studies, procurement, and implementation of scheduling and dispatch technologies to enhance operational efficiency and rider experience, including completion of Phase I and Phase II of its Transit Technology Project and ongoing development of custom software solutions.
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Non-Discrimination Compliance and Access Assurance 1 activity
- Ensuring compliance with disability access regulationsOperates all transportation programs in compliance with Title II of the Americans with Disabilities Act, including allowing service animals on buses and providing accessible paratransit options.
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financials · form 990 · fy2024
revenue
Total revenue$4.33M
Contributions & grants$2.69M62%
Program service revenue$1.59M37%
Investment income$44K1%
Other revenue$0
expenses
Total expenses$2.92M
Program expenses78%
Admin / overhead22%
Fundraising0%
Salaries & benefits$1.74M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$6.35M
Cash$1.34M
Investments$395K
Liabilities$163K
Net assets$6.18M
Liquid reserves7.1 mo
4 years on record · 2020–2024 · YoY revenue +27.4%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 1
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| KRISTEN WELLS | EXECUTIVE DIRECTOR | 40 | $90K |
board members · 17
- DENISE GELBERG — DIRECTOR
- EBRU ARSLAN — DIRECTOR
- HEATHER STEWART — DIRECTOR
- JEFF BOLES — DIRECTOR
- JOHN MACELI — DIRECTOR
- LARRY ROBERTS — DIRECTOR
- LISA DONNELLY — TREASURER
- LISA MONROE — DIRECTOR
- MARNIE KIRCHGESSNER — DIRECTOR
- MATT ROSENBLOOM-JONES — DIRECTOR
- MELISSA SHAFFMASTER — DIRECTOR
- NANCY OLTZ — VICE PRESIDENT
- NICOLE ROULSTIN — DIRECTOR
- PATRICIA WYNN — DIRECTOR
- PAUL STREETER — PRESIDENT
- RICH COUCH — SECRETARY
- SCOTT LYERLA — DIRECTOR
relationships · 13
Who they work with
- Free Conference Call Partner — Uses Free Conference Call for virtual meetings as part of its operational communications.
- Friends of Gadabout Partner — Supportive group or network associated with Gadabout Transportation Services Inc.
- Ithaca Tompkins Transit Center Partner — Hosts Gadabout's operations center at 737 Willow Ave., Ithaca, NY.
- MAS Transportation Services Partner — Works with MAS to provide transportation services for Medicaid recipients to medical appointments
- New York State Government — Provides State Transit Operating Assistance and awards vehicles through a state contract program.
- Office for the Aging Funder — Provides funding through local agency agreements.
- TCAT Partner — Collaborates with TCAT for ADA certification and transportation coordination for individuals with disabilities
- TCAT Partner — Contracts Gadabout to manage ADA-mandated transportation services and shares facility space.
- TCAT Partner — Contracts with Gadabout to operate TCAT's ADA Complementary Paratransit service in Tompkins County.
- TCAT Partner — Shares administrative contact (kw1@tcatmail.com) and office infrastructure, indicating operational partnership with TCAT.
- Tompkins Consolidated Area Transit Government — Provides in-house IT support through its IT manager for Gadabout.
- United Way Funder — Contributes funding to support transportation services.
- Zoom Partner — Uses Zoom for virtual meetings as part of its operational communications.
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Origin-to-Destination Paratransit with Flexible Assistancemethodology: origin-to-destination_paratransitBy providing door-to-door, origin-to-destination paratransit services with flexible assistance, the organization ensures accessible transportation for elderly and disabled individuals without requiring service alterations, because direct and personalized transport increases usability and independence for vulnerable populations.
- Targeted Service for Vulnerable Populationsmethodology: vulnerable_population_targetingBy limiting eligibility to older adults, individuals with disabilities, and Medicaid recipients, the organization concentrates transportation resources on those with the greatest mobility needs, because focused targeting increases equity and service relevance for underserved groups.
- Technology-Enabled Operational Efficiencymethodology: technology-enabled-service-improvementBy implementing and modernizing transit technologies—including scheduling, dispatch, and real-time communication systems—the organization improves operational efficiency, cost effectiveness, and customer satisfaction, because integrated technology streamlines demand-response logistics and enhances rider experience.