named programs · 4 · from sources
What they call their work
Feral Cat Protocol
Specialized intake and surgical process for feral cats brought in humane traps, including ear-tipping and return-to-field procedures
High-Volume Spay/Neuter Clinic
Provides affordable, high-quality spay and neuter surgeries for dogs and cats, including specialized protocols for feral cats and high-risk breeds
Income Qualified Program
Offers reduced-cost spay/neuter services, vaccinations, and treatments for dog owners receiving NYS food stamps or other qualifying benefits
Spay It Forward Program
Provides full-service packages including surgery, vaccines, and flea treatment for clients who don't qualify for income-based pricing but need financial assistance
activities · 4 groups
What they do
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Low-Cost Spay/Neuter Services 2 activities
- High-volume spay and neuter surgical servicesProvides high-quality, affordable spay and neuter surgeries for dogs, cats (including friendly and feral), and kittens through a scheduled, high-volume clinic model in Buffalo and Western New York. Services include pre-operative physical exams, sterile surgical procedures using autoclaved packs, safe anesthesia with pulse oximetry monitoring, and same-day discharge with post-operative instructions.
- Targeted access programs for income-qualified and rescue clientsOffers reduced-cost or free spay/neuter and related services to income-qualified pet owners and operates a pre-approval process for rescue and adoption organizations to access services. Limits dog appointments to high-risk breeds when necessary to prioritize need.
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Trap-Neuter-Return (TNR) for Feral Cats 1 activity
- Client and caregiver education and protocol supportProvides client education on spay/neuter benefits and post-operative care, including feeding and recovery protocols for feral cats. Supports educated feral cat caregivers who follow the organization’s Feral Cat Protocol and conducts group discharges with post-operative instruction review for pet owners.
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Pre-Adoption Veterinary Care for Shelter Animals 1 activity
- Vaccination and parasite treatment servicesAdministers rabies vaccinations to dogs without current certificates and provides DA2PPV, distemper, and rabies vaccines to cats at the time of surgery. Includes parasite treatments such as Advantage and Revolution for income-qualified and non-qualified clients through programs like "Spay it Forward," based on availability.
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Uncategorized 1 activity
- Post-surgical care and complication managementProvides post-operative pain medication to all patients, with additional take-home medication when needed, and offers free recheck appointments for surgical complications at the clinic. Includes specific recovery guidance such as feeding recommendations and timelines for returning feral cats to their trapping sites.
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financials · form 990 · fy2024
revenue
Total revenue$1.22M
Contributions & grants$105K9%
Program service revenue$1.07M88%
Investment income$26K2%
Other revenue$19K
expenses
Total expenses$1.17M
Program expenses90%
Admin / overhead10%
Fundraising0%
Salaries & benefits$761K
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$1.31M
Cash$825K
Investments$0
Liabilities$180K
Net assets$1.13M
Liquid reserves8.5 mo
4 years on record · 2020–2024 · YoY revenue +0.4%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 1
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| LINDA ROBINSON | EXECUTIVE DIRECTOR | 40 | $82K |
board members · 5
- EDIE OFFHAUS — PRESIDENT
- KAREN WAIBLE — VICE PRESIDENT
- LAURICE GHOUGASIAN — TREASURER 52024
- SHARON DAUT — DIRECTOR
- TYLER ROBERTSON — DIRECTOR
relationships · 11
Who they work with
- ASPCA Spay/Neuter Alliance Partner — Operation PETS is modeled after and mentored by the ASPCA Spay/Neuter Alliance, formerly the Humane Alliance.
- Animal Alliance of Western New York Network — Operation PETS is a member of and supported by the Animal Alliance of Western New York.
- Erie County Government Government — References eligibility based on HEAP guidelines administered by Erie County.
- LOCAL ANIMAL WELFARE GROUPS Partner — Receives outreach and services from Operation Pets to support animal population control efforts.
- New York State Government — Accepts New York State food stamps and related documentation for client eligibility.
- Operation Pets - The Spay-Neuter Clinic of WNY Inc Network — Operates as a dedicated spay-neuter clinic providing low-cost surgical services to prevent pet overpopulation.
- PETCO Partner — Operation PETS directs clients to PETCO for purchasing E-collars and topical deterrents.
- PetSmart Partner — Operation PETS directs clients to PetSmart for purchasing E-collars and topical deterrents.
- Regular Veterinarian Partner — Refers clients to their regular veterinarian for non-surgical emergencies and ongoing care.
- Rescue and adoption organizations in Western New York Partner — Collaborates with pre-approved 501(c)(3) animal welfare organizations for spay/neuter services.
- Vet Triage Partner — Partners to provide clients with access to 24/7/365 veterinary telehealth services post-operation.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Feral Cat Trap-Neuter-Return (TNR) Protocolmethodology: feral_cat_trap_neuter_returnBy implementing a structured TNR approach with caregiver education and species-specific recovery and release practices, the organization supports feral cat welfare and population control, because protocol-driven care improves survival and reintegration while preventing future litters.
- High-Volume, Low-Cost Spay/Neuter Modelmethodology: high_volume_low_cost_spay_neuterBy delivering high-volume spay and neuter services at low cost, the organization increases access for underserved populations and addresses pet overpopulation, because affordability and scale remove financial and logistical barriers to preventive care.
- Humane, High-Volume Surgical Caremethodology: humane_high_volume_surgeryBy combining high-volume capacity with individualized, low-stress surgical protocols, the organization maintains animal welfare and safety, because minimizing pain, stress, and complications supports both ethical treatment and efficient throughput.
- Replication of Proven Surgical Modelmethodology: replication_of_proven_spay_neuter_modelBy modeling clinic operations after the ASPCA Spay/Neuter Alliance, the organization ensures high-quality, efficient service delivery, because adopting an evidence-based, standardized system improves outcomes and operational reliability.
- Targeted Access for Underserved Populationsmethodology: income_based_accessBy using income-based eligibility and excluding purebred dogs, the organization prioritizes care for animals in underserved communities, because focusing resources on high-need populations maximizes impact on pet overpopulation and promotes equitable access.