irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $28.12MDAY HABILITATION - PEOPLE INC. PROVIDES DAYTIME PROGRAMS AND SERVICES TO FOSTER THE DEVELOPMENT OF LIFE SKILLS, GREATER INDEPENDENCE, AND OPPORTUNITIES TO ENGAGE IN SOCIALIZATION, RECREATIONAL ACTIVITIES, ARTS, CULTURE, AND WELLNESS. OPPORTUNITIES ARE AVAILABLE BOTH ON-SITE AT ONE OF PEOPLE INC.'S 25 FACILITIES OR IN THE COMMUNITY. 873 PERSONS SERVED.
- #2 $51.92MWAIVER SERVICES AND EARLY INTERVENTION - WAIVER SERVICES ARE COMMUNITY-BASED PROGRAMS TO HELP INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES LIVE MORE INDEPENDENTLY. KEY SERVICES INCLUDE HABILITATION, RESPITE CARE, ADAPTIVE TECHNOLOGY ENVIRONMENTAL MODIFICATIONS AND SERVICE COORDINATION TO HELP PLAN AND ACCESS SUPPORT. EARLY INTERVENTION SERVICES INVOLVE A VARIETY OF THERAPIES AND SERVICES, SUCH AS SPEECH, OCCUPATIONAL, AND PHYSICAL THERAPY, AS WELL AS AUDIOLOGY, ASSISTIVE TECHNOLOGY AND FAMILY SUPPORT SERVICES, WITH THE GOAL OF IMPROVING A CHILD'S DEVELOPMENT AND THEIR PARTICIPATION IN DAILY LIFE.
named programs · 5 · from sources
What they call their work
Day Habilitation
Daytime programs fostering life skills, independence, socialization, and wellness for individuals with developmental disabilities, offered on-site or in the community across 25 facilities.
Intermediate Care Facilities
Group home care for individuals with intensive developmental disabilities, providing supervised residential support.
Recreation Respite
Interactive program for adults offering community outings such as bowling, theater visits, and dining, promoting socialization, skill-building, and community integration.
Respite Care
Short-term care services providing relief to families and caregivers, including in-home, site-based, after-school, weekend, and emergency respite options for children and adults with developmental disabilities.
Waiver Services and Early Intervention
Community-based programs supporting individuals with developmental disabilities to live independently, including habilitation, assistive technology, and family support; early intervention includes speech, occupational, and physical therapies for children.
activities · 12 groups
What they do
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Residential Support for Developmental Disabilities 2 activities
- Community and home-based waiver services for individuals with developmental disabilitiesDelivers Home and Community-Based Services (HCBS) through OPWDD, including habilitation, respite care, adaptive technology, environmental modifications, service coordination, and early intervention therapies such as speech, occupational, and physical therapy, audiology, and assistive technology to support child development and daily participation.
- Residential services for individuals with intellectual and developmental disabilitiesOperates supervised residential homes with 24-hour staff support across Erie, Chautauqua, Niagara, and Monroe Counties, including intermediate care facilities for approximately 65 individuals with intensive developmental disabilities. Also provides family care and supportive apartment programs for those needing non-24-hour support.
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Low-Income Senior Housing Operations 1 activity
- Affordable housing for income-eligible individualsOperates over 30 properties with 1,300 affordable housing units for income-eligible older adults and people with disabilities in underserved communities across Western New York.
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Art Programs for Individuals with Developmental Disabilities 1 activity
- Arts and creative enrichment programsOffers ArtsWork, a fine arts initiative providing visual arts classes, creative writing workshops, dance and movement, music therapy, and other creative activities to support skill-building and socialization for individuals with intellectual and developmental disabilities.
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Community Stewardship Volunteer Programs 1 activity
- Community engagement and environmental enhancementEnhances outdoor environments at over 200 service sites in Western New York through partnerships with local organizations and volunteers, supporting community integration and quality of life for individuals served.
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Day Habilitation Services 1 activity
- Day habilitation programs for adults with developmental disabilitiesProvides structured daytime habilitation programs focused on life skills, independence, socialization, recreation, arts, culture, and wellness for 873 individuals across 25 facilities or in the community. Includes site-based programs, Day Habilitation Without Walls (DHWW) for community integration, and specialized initiatives like the Personal Enrichment Program (PEP) in Tonawanda.
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Supported Employment for Developmental Disabilities 1 activity
- Employment and vocational services for individuals with developmental disabilitiesProvides job readiness training, individualized career planning, supported employment, and competitive job placement with on-site training and long-term support. Offers prevocational skill-building through LEVELS, internships via the Young Adult Life Transitions (YALT) Program, and Employment Transition Services (ETS) for youth aged 14–21 through PROMOTE Youth.
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Community Resource Navigation and Support Services 1 activity
- Family support, training, and advocacy servicesProvides Family Advocacy, Training and Support services addressing gaps in health, education, housing, and legal domains. Offers the Community Skills Enhancement Program for parents, up to two annual Family Education and Training (FET) sessions, and one-on-one mentoring through the Personal Development Mentoring program.
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Long-Term Care Advocacy & Provider Support 1 activity
- Ombudsman advocacy for long-term care residentsAdministers the Region 15 NYS Ombudsman Program, providing advocacy and rights protection for residents in 118 long-term care facilities across four Western New York counties. Volunteers contributed over 4,200 hours in 2024.
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Respite Care for Developmental Disabilities 1 activity
- Respite services for individuals with intellectual and developmental disabilities and their familiesOffers a range of respite options including in-home, agency-supported, self-directed, site-based, afternoon, recreational, and overnight services. Operates free-standing Respite Houses and recently expanded capacity through renovation of an overnight respite house. Programs provide structured activities, homework help, socialization, and vacation-like experiences.
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Self-Directed Disability Support Services 1 activity
- Self-Direction program supportSupports individuals with developmental disabilities in managing their own service budgets and hiring personal support staff through New York’s Self-Direction program, promoting autonomy and personalized care planning.
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Supplemental Needs Trust Management 1 activity
- Supplemental needs trust co-administrationCo-administers the WNY Coalition Pooled Trust, a supplemental needs trust that helps approximately 900 individuals with physical and developmental disabilities manage excess income while maintaining eligibility for public benefits.
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Supportive and Emergency Housing Services 1 activity
- Transitional housing and independent living skill developmentOperates On Our Way @Wayside, a transitional residence where three tenants at a time build life skills over 3–9 months with monthly assessments. Tenants sign leases, pay rent, and may receive rental subsidies or stipends. Also runs the Perfect Fit program, placing individuals in family homes for natural, family-based care.
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financials · form 990 · fy2024
revenue
Total revenue$250.57M
Contributions & grants$6.60M3%
Program service revenue$243.40M97%
Investment income$573K0%
Other revenue$0
expenses
Total expenses$239.21M
Program expenses91%
Admin / overhead9%
Fundraising0%
Salaries & benefits$171.58M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$102.02M
Cash$180K
Investments$0
Liabilities$51.03M
Net assets$50.99M
Liquid reserves0.0 mo
3 years on record · 2020–2024 · YoY revenue +51.2%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 11
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| ANNE MCCAFFERY | PRESIDENT & CEO | 34 | $420K |
| NANCY PALUMBO | CAO | 34 | $246K |
| ANNA KORUS | SENIOR VICE PRESIDENT | 34 | $218K |
| MELIE MELL | SENIOR RESIDENTIAL SUPERVISOR | 34 | $213K |
| CONCETTA FERGUSON | CHIEF INNOV & PRG DEV OFFICER | 34 | $212K |
| SUSAN MANCUSO | CFO | 34 | $206K |
| STACEY EDWARDS | ASSOCIATE VICE PRESIDENT | 34 | $203K |
| DAWN MACMURRAY | SENIOR VICE PRESIDENT | 34 | $201K |
| MARALYN MILITELLO | SENIOR VICE PRESIDENT | 34 | $183K |
| ANNE STONE | FORMER CFO | 34 | $152K |
| JOHN SCHIAVONE | CFO | 34 | $124K |
board members · 14
- ANGELICA PEREZ-DELGADO — BOARD MEMBER
- BILL COLLINS — BOARD MEMBER
- BJ STASIO — BOARD MEMBER
- BRENDA MCDUFFIE — BOARD MEMBER
- DENNIS HORRIGAN — BOARD MEMBER
- DENNIS SCHAEFFER — SECRETARY
- ELIZABETH MAURO — VICE CHAIRPERSON
- GRANT LOOMIS — BOARD MEMBER
- JOANNE HUDECKI — CHAIRPERSON
- KATHY WOOD — BOARD MEMBER
- LYNNE FRANK — BOARD MEMBER
- NANCY DOBSON — BOARD MEMBER
- ROBERT MAYER — TREASURER
- TONY DESIMONE — BOARD MEMBER
relationships · 26
Who they work with
- ACCES-VR Government — Referral partner and funding source for the Supported Employment Program and other vocational services.
- Assemblymember Karen McMahon Government — Sponsored a $25,000 grant for People Inc. to purchase LifeVac anti-choking devices for group homes and programs.
- Care Coordination Organization Partner — Collaborates with Care Coordinators to identify service needs, develop Life Plans, and submit referrals for People Inc. services.
- Center for Elder Law & Justice Partner — Collaborates with People Inc. and KeyBank to operate the WNY Coalition Pooled Trust.
- Center for Elder Law and Justice Partner — Collaborative partner in administering the WNY Coalition Pooled Trust.
- Daemen College Partner — Hosts the YALT program on its campus in Snyder, NY, providing educational and community integration opportunities.
- Gates Chili Central School District Partner — Collaborates on transportation for respite program participants in the district.
- Headway of Western New York Partner — Partner organization supporting persons with brain injuries and other disabilities; serves as Regional Resource Center/Single Point of Entry for NYS Department of Health waivers
- Hilbert College Partner — Hosts the YALT program in Hamburg, NY, supporting skill development and community engagement.
- KeyBank Partner — Co-sponsors the WNY Coalition Pooled Trust with People Inc. and Center for Elder Law & Justice.
- KeyBank Partner — Collaborative partner in administering the WNY Coalition Pooled Trust.
- Local Chamber of Commerce Partner — Collaborates with Park Place Day Services in Silver Creek, NY, where participants contribute to local events and civic engagement.
- Meals on Wheels Partner — Participants in the Hazelwood DHWOW program engage in volunteer activities through Meals on Wheels.
- NYS Office for People with Developmental Disabilities Government — Funds and regulates multiple People Inc. programs including Family Advocacy, Training and Support and the Family Education and Training Series.
- Network in Aging of Western New York Partner — Recognized People Inc.'s Ombudsman Team with a "Program of Excellence Award" for regional advocacy work.
- New York State Department of Health Government — Administers a state grant that supports the Region 15 NYS Ombudsman Program managed by People Inc.
- New York State Office for People with Developmental Disabilities Government — Certifies all residential services provided by PEOPLE INC.
- Office for People with Developmental Disabilities Government — Primary state agency through which People Inc. delivers Home and Community Based Services and coordinates eligibility and service authorization.
- Office of Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR) Funder — Funds the PROMOTE Youth program under the Workforce Innovation and Opportunity Act, Title IV.
- People First Mobility Partner — Partner organization providing mobility, seating, and home medical equipment in Western New York
- Ralph C. Wilson, Jr. Niagara Community Center Partner — Used as a site for community interaction and activities by participants in The Edge DHWOW program in Niagara Falls, NY.
- SANYS Partner — Collaborates with SANYS to facilitate regional advocacy meetings in Buffalo and the Finger Lakes region.
- The Council on Quality and Leadership (CQL) Network — Accredited by CQL for Person-centered Excellence since 2014.
- Virtual Medical Care P.C. Partner — Partner organization supporting physician practices and I/DD providers in New York State with care coordination and clinical direction
- local organizations Partner — Collaborates with local organizations to enhance green spaces at People Inc. service sites.
- volunteers Partner — Engages volunteers in improving outdoor environments across People Inc. service sites.
strategies · 4
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community Integration Through Active Participationmethodology: community_integration_modelBy embedding skill-building, recreation, and volunteer opportunities in community settings, PEOPLE INC fosters social inclusion and independence for individuals with disabilities because real-world participation strengthens identity, belonging, and functional capacity beyond facility-based services.
- Individualized Employment Integrationmethodology: individual_placement_and_supportBy using job carving and individual placement strategies aligned with personal interests and skills, PEOPLE INC enables meaningful workforce participation because customized employment increases job fit, satisfaction, and retention for people with disabilities.
- Person-Centered Support Modelmethodology: person_centered_modelBy aligning services with individual goals, preferences, and lived experiences through person-centered planning and matching, PEOPLE INC produces greater independence, community integration, and personal growth because autonomy and dignity drive engagement and self-efficacy.
- Supportive Housing with Wraparound Servicesmethodology: supportive_housingBy combining affordable housing with access to case management, mental health counseling, and transportation, PEOPLE INC promotes resident stability and independence because secure housing coupled with tailored supports reduces systemic barriers to long-term well-being.