irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $4.20MHOME DELIVERED MEALS PROGRAMS PROVIDES HOMEBOUND SENIORS IN COMMUNITY DISTRICTS 4,5, AND 7 WITH A DAILY MEAL, SEVEN DAYS A WEEK.
- #2 $795KMENTAL HEALTH PROGRAM:PROVIDES ON-SITE COUNSELING AND AN INTEGRATED SYSTEM OF SUPPORTIVE CARE FOR ENCORE 49 RESIDENTS THAT ARE DIAGNOSED WITH A MENTAL ILLNESS IN ORDER TO LIVE SUCCESSFULLY IN THE COMMUNITY. THIS PROGRAM IS SUPPORTED PRIMARILY BY A GRANT FROM THE NEW YORK CITY DEPARTMENT OF HEALTH AND MENTAL HYGIENE.
named programs · 7 · from sources
What they call their work
Affordable & Supportive Housing
Manages two residences—Encore West and Encore 49—providing safe, affordable housing for nearly 200 older adults, including those with mental illness and histories of homelessness.
Encore 24/7 Warm Line Support
Free non-emergency phone service providing emotional support and connections to housing, nutrition, and community resources; staffed in partnership with Fountain House.
Financial Wellness
Assists older adults with budgeting, bill payment, and enrollment in benefits such as Social Security, Medicare, Medicaid, and SNAP.
Friendly Visiting Program
Matches isolated older adults with volunteers for weekly companionship visits to reduce loneliness and support independent living.
Home Delivered Meals Program
Provides nutritious, scratch-cooked meals to homebound seniors on Manhattan’s West Side, with cultural options including Kosher, Halal, and Latin meals.
Mental Health Program
Provides on-site counseling and integrated supportive care for older adults diagnosed with mental illness, enabling community-based independent living.
Older Adult Centers
Offers recreational, educational, and wellness activities including art classes, exercise, computer training, and social events for adults 60+ in a Times Square facility.
activities · 12 groups
What they do
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Senior Advocacy and Civic Engagement 1 activity
- Advocacy for Older New YorkersAdvocates for policies that protect and empower older New Yorkers.
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Business Member Promotion Services 1 activity
- Age-Friendly Certification and Partnership ProgramCertifies businesses, organizations, and institutions in the Times Square / Hell's Kitchen areas as age-friendly and promotes them to over 3,000 older adult members as trusted establishments.
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Senior Social & Enrichment Programming 1 activity
- Arts, Recreation, Education, and Social Engagement ProgramsProvides access to recreational, educational, and wellness programs for thousands of older New Yorkers, including Zumba and Latin dance parties, grilling events, craft activities, Ice Cream Socials, movie screenings, “Iron Chef” cooking events, and group field trips to locations like the High Line and Orchard Beach.
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Senior Independence Support Services 1 activity
- Case Management and Care PlanningProvides case management and care planning services for homebound older adults with unmet needs, including counseling in nutrition, budgeting, health, and preventive care. Integrated supportive care is also provided to residents with mental illness.
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Senior Congregate Centers 1 activity
- Congregate Dining and Meal ServicesServes nutritious, well-balanced meals at community centers in midtown Manhattan during two daily lunch seatings, including on-site food service, table bussing, and to-go meal packing. Approximately 200+ meals are served daily to older adults.
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24/7 Crisis and Warmline Support Services 1 activity
- Emergency and Non-Emergency Warm Line SupportOperates a free, 24-hour non-emergency hotline staffed by trained personnel that provides emotional support and connects older adults to housing, nutrition, and community services. Also referred to as a 24/7 warmline for resource navigation.
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Public Benefits Navigation and Enrollment 1 activity
- Financial Wellness and Benefits Enrollment AssistanceOffers a Financial Wellness program that helps older adults manage budgets, pay bills, resolve billing issues, and apply for public benefits such as Social Security, Medicare, Medicaid, and SNAP.
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Friendly Visiting & Social Companionship Programs 1 activity
- Friendly Visiting ProgramPairs isolated older adults in lower and midtown west Manhattan with volunteers for weekly companionship visits to reduce social isolation. In one fiscal year, 5,500 unique volunteers contributed 17,700 hours of service.
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Holiday and Seasonal Essentials Distribution 1 activity
- Holiday Food Distribution (Turkey Program)Distributes turkeys to older New Yorkers in New York City during the holiday season in partnership with Catholic Charities.
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Home-Delivered Meals for Seniors and Homebound 1 activity
- Home-Delivered Meals ProgramProvides daily hot, healthy meals to homebound older adults on Manhattan’s West Side and in Community Districts 4, 5, and 7, seven days a week, using volunteers and Lyft transportation. The program has operated since 1977 and served nearly half a million meals in Fiscal Year 2024.
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Community Resource Navigation and Support Services 1 activity
- Public Benefits and ID Access SupportHelps older adults enroll in the IDNYC program in partnership with the Mayor’s Office of Immigrant Affairs to access cultural and recreational benefits.
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Low-Income Senior Housing Operations 1 activity
- Supportive and Affordable Senior HousingOwns and operates two supportive and affordable housing residences—Encore 49 and Encore West—that house nearly 200 low-income older adults in midtown Manhattan. Provides safe, affordable residences for seniors with mental illness and others in need.
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financials · form 990 · fy2024
revenue
Total revenue$13.54M
Contributions & grants$13.47M99%
Program service revenue$00%
Investment income$67K1%
Other revenue$1K
expenses
Total expenses$13.34M
Program expenses82%
Admin / overhead12%
Fundraising6%
Salaries & benefits$6.94M
Grants paid out$2.51M
Largest expense lineCompensation
balance sheet
Total assets$8.51M
Cash$189K
Investments$2.24M
Liabilities$5.00M
Net assets$3.51M
Liquid reserves2.2 mo
6 years on record · 2019–2024 · YoY revenue +51.7%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 6
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| JEREMY KAPLAN | EXECUTIVE DIRECTOR | 35 | $253K |
| JUDITH CASTILLO | COO | 35 | $213K |
| KENNETH COX | CHIEF OF STRATEGIC PHILANT | 35 | $184K |
| SANDRA CHRISTIAN | CHIEF PROGRAM OFFICER | 35 | $155K |
| ROSEMARIE PINKS | FINACE DIRECTOR | 35 | $137K |
| MICHAEL WALTER | SECRETARY (THRU 12/20/24) | 35 | $99K |
board members · 15
- ALEXANDRA SORRENTINO — DIRECTOR
- ANTHONY JULES — DIRECTOR
- CHERYL BENOIT — DIRECTOR
- COREY PERMAN — DIRECTOR
- CRAIG SKIPTUNIS — DIRECTOR
- DANA CHANG — DIRECTOR
- DANNY DANG — DIRECTOR
- ELLEN DUNN — CHAIR
- FRANK LAZARTO — DIRECTOR
- JESS HAAS — DIRECTOR
- KENDALL MESSICK — DIRECTOR
- LORI RAIMONDO — DIRECTOR
- MARK EPSTEIN — DIRECTOR
- MARK NEVINS — DIRECTOR
- SR LILLIAN MCNAMRA — DIRECTOR
relationships · 20
Who they work with
- AARP Partner — Co-hosts financial wellness workshop on caregiving costs.
- Broadway Serves Partner — Partners on "Intro to Improv: Play, Connect, Create" workshops.
- Catholic Charities Partner — Partner agency collaborating with Encore to distribute turkeys to older New Yorkers during the holiday season.
- Catholic Charities Partner — Partner organization collaborating with Encore to distribute turkeys to older New Yorkers.
- Catholic Charities Partner — Partners with Encore Community Services to distribute turkeys to older adults during holidays.
- Citymeals on Wheels Funder — Funds the Friendly Visiting Program through NYC's Thrive Initiative
- Development Office Partner — Internal department responsible for donor engagement and fundraising initiatives.
- Fountain House Partner — Partner organization that operates the Encore Warmline service.
- Fountain House Partner — Partners with Fountain House to staff the Encore 24/7 Warm Line with trained personnel.
- Fountain House Partner — Provides staffing support for the Encore Care Line hotline.
- Helen Keller National Center for DeafBlind Youth & Adults Partner — Collaborates on "Sharing Stories" programming for older adults.
- Jeremy Kaplan Partner — Executive leader associated with Encore Community Services, advocating for involvement in supporting older adults.
- Kenneth R. Cox Government — Chief of Strategic Philanthropy at Encore Community Services
- Lyft Partner — Provides transportation support for meal delivery volunteers.
- Mayor’s Office of Immigrant Affairs Government — Partners to help older adults sign up for IDNYC benefits.
- NY Cares Partner — Collaborates on Golden Prom Dance and Corsage Making event.
- NYC Department for the Aging Partner — Works closely with Encore Community Services on the Friendly Visiting Program
- New York City Department of Health and Mental Hygiene Government — Primary grant funder for the Mental Health Program
- Thousands of companies Partner — Companies that offer volunteer grant programs supporting Encore Community Services through employee volunteer hours.
- Times Square / Hell's Kitchen area businesses, organizations, and institutions Partner — Participating organizations certified through the Age Friendly Community Partnership program
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Holistic Wellness Integrationmethodology: holistic_wellnessBy integrating health education, safety training, nutrition, and emotional support into a unified model, we improve overall well-being among older adults because addressing multiple dimensions of wellness concurrently produces compounding health benefits.
- Non-Institutional, Community-Based Care Modelmethodology: non-institutional community careBy delivering services through community-based, non-institutional support, we enable older adults to live independently with dignity because this model centers autonomy and belonging over clinical or custodial frameworks.
- Social Isolation Reduction Through Sustained Volunteer Relationshipsmethodology: companion-based-isolation-interventionBy establishing one-on-one, sustained relationships between volunteers and older adults through weekly visits, we reduce loneliness and improve mental and emotional health outcomes because meaningful social connection mitigates the harms of social isolation.