irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $10.30MVETERINARY SERVICES - AT GUIDING EYES, WE ARE DEDICATED TO PROVIDING EXCELLENCE IN VETERINARY CARE. WE OPERATE TWO STATE-OF-THE-ART VETERINARY HOSPITALS THROUGH OUR MAIN CAMPUS IN YORKTOWN HEIGHTS, NEW YORK, AND OUR CANINE DEVELOPMENT CENTER IN PATTERSON, NEW YORK. OUR VETERINARIANS, LICENSED VETERINARY TECHNICIANS, AND ADMINISTRATIVE STAFF CARE FOR DOGS IN THE BREEDING, PUPPY, AND TRAINING PROGRAMS. OUR VET CARE EXTENDS TO ALL WORKING GUIDING EYES DOGS THROUGH REMOTE COMMUNICATION AND REFERRALS, AND USING OUR OWN FACILITIES WHEN PROXIMITY ALLOWS. OUR VETERINARY TEAM PERFORMS ROUTINE SURGICAL AND DENTAL PROCEDURES, X-RAYS, SONOGRAMS, ENDOSCOPY, LABORATORY WORK, VACCINATIONS, AND AN ARRAY OF WELLNESS SERVICES. WE ALSO WORK WITH SPECIALISTS IN OPHTHALMOLOGY, CARDIOLOGY, NEUROLOGY, ORTHOPEDICS, AND RADIOLOGY, MANY OF WHOM DONATE SERVICES TO HELP PROVIDE OUR DOGS WITH THE BEST CARE POSSIBLE.
- #2 $2.38MRESIDENTIAL AND GRADUATE SERVICES - CLIENT EXPERIENCE TEAM IS THE PRIMARY POINT OF CONTACT FOR APPLICANTS, STUDENTS, AND GRADUATES FROM INITIAL APPLICATION, THROUGH TRAINING, ONGOING TEAM SUPPORT, RETIREMENT, AND RE-APPLICATION. IT CONSISTS OF INDIVIDUALS WITH DIVERSE BACKGROUNDS AND SIGNIFICANT EXPERIENCE IN ONE OR MORE OF THE FOLLOWING AREAS GUIDE DOG MOBILITY INSTRUCTION, GUIDE DOG HANDLING, BLIND AND LOW VISION REHAB, ADVOCACY, CUSTOMER SUCCESS AND COMMUNICATION. THIS TEAM FIELDS PHONE CALL, EMAIL, SMS, WRITTEN COMMUNICATION AND AFTER-HOURS EMERGENCY CALLS WITH GUIDING EYES FOR THE BLIND'S APPLICANTS, STUDENTS AND GRADUATES. CLIENT SUCCESS RATES AND SATISFACTION IS MONITORED THROUGH AUTOMATED SURVEYS AND OTHER FEEDBACK MECHANISMS MANAGED BY THE CLIENT EXPERIENCE TEAM. WORKING CLOSELY WITH OTHER DEPARTMENTS WITHIN THE ORGANIZATION TO ENSURE A POSITIVE AND PRODUCTIVE CUSTOMER EXPERIENCE AND THAT OUR GRADUATE TEAMS ARE SAFE AND EFFECTIVE. (SEE ON SCHEDULE O)
named programs · 2 · from sources
What they call their work
Residential and Graduate Services
Offers on-campus training and lifelong support for guide dog applicants and graduates, including matching, instruction, and ongoing assistance through the Client Experience Team.
Veterinary Services
Provides comprehensive veterinary care for dogs in breeding, puppy, and training programs through two on-site hospitals in Yorktown Heights and Patterson, NY, including routine and specialty medical services.
activities · 8 groups
What they do
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Animal-Assisted Support Services 3 activities
- Conduct early development and socialization of guide dog puppiesImplements structured programs to raise and socialize future guide dogs, including an Early Training & Socialization Program, home socializers hosting pairs of puppies, and volunteer homes for mother dogs and litters up to five weeks old, all designed to build confidence, resilience, and human bonding.
- Provide guide dogs to individuals who are blind or visually impairedMatches individuals with vision loss to professionally trained guide dogs and delivers a comprehensive training program—either on-campus for 12 to 14 days or home-based on a case-by-case basis—to ensure safe and effective partnership. All services, including travel, accommodations, and training, are provided free of charge.
- Support working guide dogs nationwide with remote and in-person veterinary careProvides ongoing veterinary support to graduates and their guide dogs across the U.S. through remote consultations, referrals, and direct care when dogs are near Guiding Eyes facilities, ensuring long-term health and performance of working teams.
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Deaf and Hard of Hearing Support Services 1 activity
- Deliver specialized training programs for unique client needsOffers tailored instruction for students with additional challenges, including DeafBlind individuals using ASL, through qualified interpreters and specialized curricula. Also provides a running guides program for active clients, pairing them with high-energy dogs trained for safe running in familiar environments.
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Website Accessibility Implementation 1 activity
- Enhance accessibility of digital and physical infrastructureInvests in compliance with Web Content Accessibility Guidelines (WCAG 2.1), regularly tests website accessibility using assistive technologies, and improves campus accessibility through WayAround NFC tags and ADA-compliant signage to support independent navigation by students and visitors.
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Animal Rescue Volunteer Coordination 1 activity
- Manage volunteer-dependent puppy raising and support programsRelies on over 2,000 volunteers, including puppy raisers who provide home environments and foundational training, foster volunteers offering permanent homes for breeding dogs, and volunteers assisting with kennel operations, office support, and social events.
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Student Support and Academic Services 1 activity
- Offer post-training support and client experience servicesProvides continuous support to applicants, students, and graduates via a dedicated Client Experience Team that manages communications, after-hours emergencies, and transition assistance post-graduation. Monitors client success and satisfaction through automated surveys and feedback systems.
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Facility-Based Service Delivery 1 activity
- Operate multiple training and administrative facilitiesMaintains three primary facilities: a 10-acre Headquarters and Training Center in Yorktown Heights, a 30-acre Canine Development Center in Patterson, and an Urban Training Center in White Plains opened in January 2024. These sites support breeding, training, student instruction, veterinary care, and urban navigation practice using real-world infrastructure.
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Student Housing and Residential Services 1 activity
- Provide comprehensive on-campus student services during trainingOffers private accommodations with modern amenities, 24/7 nursing support, dietary accommodations in a communal dining facility, fitness and recreation options, educational workshops, graduation ceremonies, and complimentary professional photography to support student well-being and engagement throughout the training program.
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Uncategorized 2 activities
- Administer financial support for graduate dog careProvides a $600 annual stipend to graduates to help cover basic veterinary expenses for their working guide dogs, supporting long-term team sustainability.
- Operate veterinary care facilities for program dogsRuns two full-service veterinary hospitals in Yorktown Heights and Patterson, NY, providing routine and specialized medical care—including surgery, dental work, imaging, lab testing, vaccinations, and wellness exams—for dogs in breeding, puppy, and training programs. The hospitals are staffed with veterinarians, technicians, and administrative personnel.
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financials · form 990 · fy2024
revenue
Total revenue$56.35M
Contributions & grants$49.72M88%
Program service revenue$386K1%
Investment income$6.24M11%
Other revenue$17K
expenses
Total expenses$37.60M
Program expenses74%
Admin / overhead2%
Fundraising24%
Salaries & benefits$19.44M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$162.34M
Cash$57.47M
Investments$68.76M
Liabilities$5.95M
Net assets$156.39M
Liquid reserves40.3 mo
6 years on record · 2019–2024 · YoY revenue +21.6%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 14
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| THOMAS PANEK | PRESIDENT & CEO (THRU 4/25) | 50 | $545K |
| ELENA CONSALVO | CHIEF DEVELOPMENT OFFICER | 40 | $298K |
| DANIELLE ROTH | CFO/ASSISTANT TREAS. (THRU 8/24) | 50 | $281K |
| BETH BRENNINKMEYER DVM | CHIEF VETERINARY OFFICER | 40 | $277K |
| JANINE PETRORO | DIRECTOR OF HUMAN RESOURCES | 40 | $275K |
| WILLIAM MA | HEAD OF TECHNOLOGY & OPERATIONS | 40 | $269K |
| GERALD BRENNINKMEYER | DIRECTOR OF TRAINING | 40 | $251K |
| WILLIAM J TOTTEN | SENIOR DIRECTOR OF DIGITAL MARKETING | 40 | $209K |
| LAURA PETERMAN | CHIEF OF STAFF/ASSISTANT SECRETARY | 50 | $208K |
| LISA DE LUCA | HEAD OF CORPORATE PARTNERSHIPS | 40 | $202K |
| MARLA L NANCE-PHILLIBERT | VETERINARIAN | 40 | $194K |
| KATHLEEN A O'REILLY | DIRECTOR OF PLANNED GIVING | 40 | $187K |
| BENJAMIN D CAWLEY | SENIOR TRAINING SUPPORT MANAGER | 40 | $184K |
| ROBERT MIANI | CFO/ASSISTANT TREASURER (AS OF 12/24) | 50 | $14K |
board members · 11
- ANDREA REDMOND — DIRECTOR
- CINDY SULLIVAN — DIRECTOR
- CORY SHIELDS — DIRECTOR
- CURTIS J LANDTROOP — DIRECTOR
- DAVID FEIN — DIRECTOR (THRU 12/24)
- DR GAURANG TRIVEDI — DIRECTOR
- EDUARDO ANDRADE — DIRECTOR/INTERIM PRESIDENT & CEO (AS OF 4/25)
- ELI MANNING — DIRECTOR
- HOLLY HESS GROSS — VICE CHAIR
- JANE ADAMS — SECRETARY
- JANE PARKER — DIRECTOR
relationships · 18
Who they work with
- Amazon Partner — Partnered to provide wishlists of toys and supplies for puppies and dogs through Amazon Wish Lists.
- Better Business Bureau Network — Accredited Charity
- Better Business Bureau’s Wise Giving Alliance Network — Accredited national charity meeting 20 standards for governance, effectiveness, and transparency.
- Candid Network — Platinum Seal of Transparency honoree
- Candid Network — Profiled by Candid for mission, legitimacy, impact, finances, and governance.
- Charity Navigator Network — Four-star rated nonprofit organization
- Charity Navigator Network — Rated by Charity Navigator based on financial health and accountability & transparency.
- Donald Kauth Partner — Founder of Guiding Eyes for the Blind.
- Great Nonprofits Network — Recipient of the Great Nonprofits Top-Rated Award based on positive reviews from volunteers, donors, and people served.
- GreatNonprofits Network — Top-Rated organization
- International Guide Dog Federation Network — Accredited member that adheres to and supports worldwide standards for guide dog breeding and training.
- International Guide Dog Federation Network — Refers international applicants to the International Guide Dog Federation.
- Patterson, NY facility Partner — Location for volunteer campus opportunities
- Prospector Theater Partner — Partnership with a nonprofit first-run movie theater that provides adaptive technology and welcomes Guiding Eyes students and their guide dogs.
- Rosie’s Cafe Partner — Dining services team that prepares meals for students during on-campus training.
- Specialists in ophthalmology, cardiology, neurology, orthopedics, and radiology Partner — Collaborates with veterinary specialists who donate services to support the health of Guiding Eyes dogs.
- Web Content Accessibility Guidelines (WCAG 2.1) Government — Adopts WCAG 2.1 standards to guide website accessibility improvements
- Yorktown Heights, NY facility Partner — Location for volunteer campus opportunities
strategies · 3
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Client-Dog Partnership Modelmethodology: client-partnership modelBy pairing individuals with vision loss with specifically trained guide dogs and fostering a deep human-animal bond, the organization enhances mobility, confidence, and independence because the relationship itself serves as the foundation for sustained engagement and effective navigation in daily life.
- Individualized Compatibility Matchingmethodology: individualized_matchingBy assessing physical, behavioral, and lifestyle factors to pair clients with guide dogs, the organization ensures long-term partnership success because compatibility increases mutual adaptability, trust, and functional effectiveness in real-world environments.
- Relationship-Based Development Pathwaymethodology: relationship-based trainingBy building guide dogs' training on a foundation of trust and responsive care—from puppy raising through field instruction—the organization develops confident, adaptable teams because emotional security enables better learning, resilience, and performance in complex environments.