What they call their work
What they do
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Elder Abuse and Legal Advocacy Services 3 activities
- Legal advocacy in health care and long-term care systemsProvides legal assistance to help individuals navigate health insurance and long-term care systems, including preventing discharges and evictions from nursing homes and adult care facilities. Represents clients appealing denied or disputed health care claims (e.g., Medicare and Medicaid) and provides counseling on spousal budgeting for Medicaid eligibility.
- Operation of a free legal advice helpline for older adultsOperates a Free Senior Legal Advice Helpline accessible to New York residents aged 55 and older, providing direct access to licensed attorneys for legal guidance and support. The helpline serves older adults across the entire state, with a focus on those in Western New York.
- Support for victims of elder abuse and financial exploitationProvides civil legal services to older adults experiencing elder abuse and financial exploitation, including scam prevention and recovery, financial management assistance, and legal advocacy. Coordinates Enhanced Multidisciplinary Teams (EMDTs) in Western New York to address complex cases through cross-sector collaboration.
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Senior Advocacy and Civic Engagement 2 activities
- Community education and outreach on elder justice issuesProduces a newsletter to raise awareness of elder justice issues and delivers educational presentations on resident rights in nursing homes and assisted living facilities. Offers trainings for professional organizations and individuals on recognizing, responding to, and preventing elder abuse.
- Customized training and outreach for community and professional groupsDelivers customized outreach and training presentations for community groups and professional events on legal issues affecting older adults, including financial exploitation, guardianship, and health care rights.
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Guardianship and Representative Payee Services 2 activities
- Guardianship services under Article 81 and court-appointed guardianshipProvides guardianship services under Article 81 of the Mental Hygiene Law for individuals who can no longer safely care for themselves, particularly those affected by financial exploitation. Serves as court-appointed guardian for incapacitated Erie County residents aged 60 and older, including conducting assessments, regular visits, and managing personal affairs such as health care, housing, and finances.
- Legal representation in guardianship proceedingsProvides legal representation to individuals contesting guardianship proceedings and serves as court evaluator upon request by the court to assess individual circumstances and recommend appropriate interventions.
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Advance Care Planning Support 1 activity
- Legal assistance with advance planning documentsProvides legal assistance to eligible individuals in drafting basic wills, powers of attorney, health care proxies, and other advance planning documents. This includes targeted services for low-income residents of Erie County long-term care facilities.
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Tenant Legal Advocacy & Support Services 1 activity
- Legal services for housing stability and foreclosure preventionProvides legal representation to tenants in eviction proceedings and assists homeowners facing mortgage or property tax foreclosure, including help understanding legal options, responding to court documents, and representation at settlement conferences. Aims to help clients remain in their homes and resolve landlord/tenant disputes and housing code violations.
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Family and Juvenile Legal Defense 1 activity
- Legal support for kinship caregiversProvides free legal representation and assistance to kinship caregivers of all ages, including help understanding legal options, preparing and filing petitions, and representation during court appearances.
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Supplemental Needs Trust Management 1 activity
- Management of the WNY Coalition Pooled TrustServes as co-trustee of the WNY Coalition Pooled Trust, which holds approximately $11 million in assets, enabling individuals with disabilities to maintain eligibility for public benefits while accessing supplemental funds for quality-of-life needs.
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Community Resource Navigation and Support Services 1 activity
- Operation of the CHAMP program for mental health and substance use treatment accessOperates the CHAMP program across eight counties in Western New York, providing free, confidential assistance, education, and advocacy to individuals, families, and providers regarding access to mental health and substance use disorder treatment.
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Pro Bono Legal Representation and Support 1 activity
- Provision of free civil legal services to older, disabled, and low-income adultsProvides free legal services to older, disabled, and low-income adults in Western New York, including legal representation, advice, and advocacy in areas such as housing, consumer debt, health care, public benefits, advance directives, and financial exploitation. Services are delivered through office locations in Buffalo, Dunkirk, Lockport, and Olean, and support independent and dignified living.
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Who runs it
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| KAREN NICOLSON | CHIEF EXECUTIVE OFFICER | 40 | $299K |
| HELEN FERRARO-ZAFFRAM | MANAGING ATTORNEY | 40 | $156K |
| DAVID SHAPIRO | SENIOR ATTORNEY | 40 | $151K |
| RACHEL HASELEY | CHIEF HUMAN RESOURCE OFFICER | 40 | $150K |
| KIRTAN PATEL | CHIEF FINANCIAL OFFICER | 40 | $134K |
- ANN MONROE — VICE PRESIDENT
- ANNE E JOYNT ESQ — SECRETARY
- BEN CRANSTON ESQ — MEMBER
- CHRISTOPHER M MARKS JD MBA — MEMBER
- FIDELE MENAVANZA — MEMBER
- HOLLY HEJMOWSKI CPA — TREASURER
- HOLLY P TUCKER ESQ — MEMBER
- HON ROSALIE BAILEY — MEMBER
- JAMES SCHWEGLER ESQ — MEMBER
- JESSICA KULPIT ESQ — MEMBER
- JUDGE JOHN F O'DONNELL — MEMBER
- JUDGE MICHAEL HUDSON — MEMBER
- LESLIE FOX MBA — MEMBER
- OLIVER YOUNG ESQ — MEMBER
- PAUL J VALLONE ESQ — MEMBER
- ROBERT WEISSFLACH ESQ — MEMBER
- RYAN D LEDEBUR ESQ — VICE PRESIDENT
- SAM ALBA ESQ — MEMBER
- SARAH GALVAN ESQ — VICE PRESIDENT
- STEVEN BENGART ESQ — PRESIDENT
Who they work with
- CHAMP Partner — Center for Elder Law & Justice operates the CHAMP program, New York State’s independent health insurance ombudsman program.
- Council on Elder Abuse Coalition — Collaborative group of professionals and advocates working to improve safety and dignity for older adults, of which the organization is a part.
- Department of Social Services Government — Agency through which kinship caregivers can apply for child-only TANF grants.
- Erie County Funder — Supports the Housing & Financial Stability Program
- Hamburg Community Development Funder — Supports the Housing & Financial Stability Program
- Homeowner Protection Program (HOPP) Funder — Funds a portion of the advance planning services to support sustained homeownership and community stability
- Kristie Edwards Partner — Director of Donor Development & External Engagement who can be contacted for phone donations.
- Lake Shore Savings Bank Partner — Collaborated to create the Senior Financial Safety Tool to help seniors recognize scams and protect their finances.
- Legal Aid Bureau of Buffalo Partner — Partner in the Foreclosure Prevention Project
- Lifespan Partner — Regional nonprofit partner that collaborates with the Financial Management Assistance Program to serve older adults.
- Lifespan of Greater Rochester Partner — Partner organization collaborating on Enhanced Multidisciplinary Teams (EMDTs) for elder abuse cases.
- MedLaw Partnership of WNY Partner — Collaborates on health care advocacy and legal-health integration services for older adults.
- NY State Interest on Lawyer Account Fund Funder — Supports the Housing & Financial Stability Program
- NY State Judiciary Civil Legal Services Fund Funder — Supports the Housing & Financial Stability Program
- New York State Judicial Committee on Elder Justice Partner — Collaborates on raising awareness of elder justice issues through a joint newsletter.
- New York State Office for the Aging Government — Government funder supporting the elder abuse program.
- New York State Office of Victim Services Government — Government funder supporting the elder abuse program.
- People Inc. Partner — Legal liaison partner for the Long Term Care Ombudsman Program in Region 15, providing dedicated legal support to the program and its volunteers.
- Pro Bono Net Partner — Collaborated to develop the Senior Financial Safety Tool for older adults to assess financial risk and prevent fraud.
- The New York Bar Foundation Funder — Provides grant funding that supports the Health Unit’s work in defending against nursing home and assisted living facility evictions.
- WNY COALITION Partner — Co-trustee of the WNY Coalition Pooled Trust, jointly managing pooled trust assets for beneficiaries.
- Western New York Law Center Partner — Partner in the Foreclosure Prevention Project
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Client-Centered Legal Advocacy to Preserve Autonomymethodology: client-centered_advocacyBy combining trauma-informed, client-centered legal services with individualized assessments, the organization promotes safety and autonomy, particularly for elder abuse survivors, because tailored support increases engagement and justice outcomes.
- Integrated Legal and Financial Support for Stabilitymethodology: integrated-legal-and-financial-supportBy integrating legal services with financial counseling and scam recovery, the organization helps seniors maintain independent living, because combining legal and financial interventions addresses interconnected social determinants of vulnerability.
- Legal Empowerment for Dignity and Independencemethodology: legal-empowermentBy using civil legal services as a tool, the organization enables older, disabled, and low-income adults to live independently and with dignity, because legal intervention addresses root causes of instability such as housing, autonomy, and access to care.
- Multi-Disciplinary Community Response to Systemic Barriersmethodology: multi-disciplinary_responseBy employing a multi-disciplinary, community-based approach, the organization improves outcomes for elder abuse survivors, because coordinated action across legal, health, and social systems overcomes systemic fragmentation.