What they call their work
What they do
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Professional Certification and Continuing Education 1 activity
- Deliver specialized quality training for AV professionalsOffers targeted training courses, including the Competent Quality Leader-AV (CQL) program, to build quality management capabilities among AV company leaders and foster a corporate culture of quality aligned with AV9000 standards.
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Uncategorized 5 activities
- Conduct appraisal audits of AV systems and companiesPerforms appraisal audits on audiovisual systems and AV companies to assess conformance with quality standards and identify areas for improvement in service delivery and system performance.
- Develop and maintain AV9000 Standard for quality management in AV systemsDefines and promotes the AV9000 Standard to ensure defect-free audiovisual systems, providing a framework for quality assurance in design, staging, commissioning, and system acceptance. The standard is used in compliance programs and appraisal audits.
- Offer CQT and CQD certification training programsProvides Certified Quality Technician-AV (CQT) and Certified Quality Designer-AV (CQD) training through remote and in-person formats, including self-paced and instructor-led components, culminating in three-year certificates. CQT focuses on quality during installation, while CQD trains professionals to review AV system designs for conformance.
- Promote end-user experience in AV system design and operationAdvocates for prioritizing end-user experience throughout the lifecycle of audiovisual systems, including design, operation, production, and maintenance, to ensure high-quality outcomes.
- Provide tools and resources to support AV quality implementationDistributes practical tools such as the Cost of Poor Quality (COPQ) calculator, RFP boilerplate specifications, commissioning kits, and evaluation questionnaires to help organizations implement and assess quality in AV systems.
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Who runs it
- WILLIAM J LAWRENCE — EXECUTIVE DIRECTOR
Who they work with
- AES Partner — References and points to standards and best practices developed by the Audio Engineering Society (AES).
- AV9000 Network — Implements the AV9000 Standard as part of its quality management framework for audiovisual systems.
- AVIXA Partner — Collaborates with or aligns with AVIXA, as indicated by the display of the AVIXA logo and reference to AVIXA renewal credits for certification programs.
- AVIXA Partner — References and points to standards and best practices developed by AVIXA.
- IMSM Partner — Partners with IMSM to provide ISO consultancy services for AV9000 Compliance and certification.
- SMPTE Partner — References and points to standards and best practices developed by the Society of Motion Picture and Television Engineers (SMPTE).
- UserWay Partner — Partners with UserWay to implement the Web Accessibility Widget and Accessibility Scanner on its website.
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Quality Assurance Through Auditing and Feedback 63 orgsmethodology: continuous_improvement_through_feedbackBy training professionals to audit AV systems and using audit findings as educational feedback, sustained quality improvement occurs across teams, because practitioners learn from defects and apply corrections to future projects.shared approach: Peer Networked Improvement →
- Quality-First Training Model 63 orgsmethodology: quality-assurance-focused trainingBy focusing training on quality assurance, auditing, and collaborative learning rather than technical skills alone, participants develop the ability to ensure system reliability and team accountability, because quality literacy across teams produces higher adherence to standards.shared approach: Peer Networked Improvement →
- Standardization via Industry Best Practices and AV9000 63 orgsmethodology: standards_alignmentBy aligning organizations with AV9000 and other recognized standards, defect-free AV systems are achieved as the most economic outcome, because standardized checklists and quality management systems reduce variability and rework.shared approach: Peer Networked Improvement →
- Quality Integration from Project Initiationmethodology: quality-integration-from-initiationBy integrating quality assurance from the beginning of the audiovisual project lifecycle, defects are reduced and long-term outcomes are improved, because early intervention prevents compounding errors and ensures alignment with client requirements.
- User-Centered Design for AV Systemsmethodology: user-centered designBy centering the end-user experience in AV system design, operation, and maintenance, systems deliver greater value and accountability, because user needs directly determine system effectiveness and long-term usability.