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VILLA OF HOPE
ROCHESTER, NY · EIN 160743164 · Form 990 · FY2024 · Large ($10M-$50M) · villaofhope.org
revenue
$19.9M
expenses
$21.9M
net assets
$1.5M
employees
402
volunteers
90
program ratio
86%
mission · from form 990

VILLA OF HOPE, AN INNOVATIVE HUMAN SERVICES ORGANIZATION, RENEWS HOPE TO YOUTH AND FAMILIES, BUILDING STRONGER COMMUNITIES. WE FULFILL OUR MISSION BY PROVIDING DIRECT SERVICES TO OVER 3,000 YOUNG PEOPLE AND THEIR FAMILIES ANNUALLY THROUGH A CONTINUUM OF HIGH QUALITY RESIDENTIAL, COMMUNITY, EDUCATION, MENTAL HEALTH AND ADDICTION TREATMENT SERVICES COMPLEMENTED BY RESPITE, SKILL BUILDING, YOUTH MENTORING, AND FAMILY SUPPORT SERVICES. IT IS OUR VISION TO BE RECOGNIZED LEADERS IN TRAUMA CARE, PRODUCING POSITIVE OUTCOMES FOR OUR YOUTH AND FAMILIES. VOH IS LICENSED BY THE NYS OFFICE OF MENTAL HEALTH, NYS OFFICE OF CHILDREN AND FAMILY SERVICES, NYS OFFICE OF ALCOHOLISM AND SUBSTANCE ABUSE SERVICES, AND NYS EDUCATION DEPARTMENT. VOH IS GOVERNED BY A VOLUNTEER BOARD OF DIRECTORS AND FUNDED THROUGH COUNTY AND STATE REIMBURSEMENTS, AND CHARITABLE CONTRIBUTIONS.

profile · synthesized from sources

Human services organization based in Rochester, NY, providing residential, community, educational, mental health, and addiction treatment services to youth and families. The organization serves over 3,000 young people and their families annually through trauma-informed, strength-based programs. Licensed by multiple New York State agencies, it operates across Monroe County with a focus on care coordination, youth mentoring, skill building, and family support.

irs program accomplishments · form 990 part iii · fy2024

What they reported doing

  1. #1 primary $4.49M
    CARE COORDINATION PROGRAM SERVICES - THE PROGRAMS UNDER CARE COORDINATION ARE HEALTH HOME MANAGEMENT FOR ADULTS AND CHILDREN. STUDIES HAVE SHOWN THAT CHILDREN WITH SIGNIFICANT DISABILITIES ARE MORE APT TO ATTAIN OPTIMAL DEVELOPMENT WHEN SUPPORTED IN THEIR HOME AND COMMUNITY ENVIRONMENT. OUR PROGRAMS UTILIZE A STRENGTH-BASED, INDIVIDUALIZED CARE MODEL TO PROMOTE WELLNESS, LEADING TO SUCCESS FOR THE CHILD, THE ADULT, AND THE FAMILY. THEY COVER CHILDREN AND ADULTS UNDER THE OFFICE OF MENTAL HEALTH UMBRELLA, AS WELL AS CHILDREN IN FOSTER CARE, LEAVING FOSTER CARE, OR AT RISK OF NEEDING FOSTER CARE. OUR PROGRAMS ENSURE EFFECTIVE INTERVENTIONS BY IMPLEMENTING COLLABORATIVE PARTNERSHIPS WITH THE FAMILY, THEIR TREATMENT PROVIDERS, AND OTHER NATURAL SUPPORTS. OUR CHILDREN'S HEALTH HOME PROGRAM IS RAPIDLY GROWING WHILE ATTAINING HIGH LEVELS OF CLIENT SATISFACTION AND OUTCOMES. FOR THE FISCAL YEAR ENDING 6.30.2025, WE SERVED 663 CLIENTS AND PROVIDED 1,579 SERVICES TO THOSE CLIENTS.
  2. #2 $4.29M
    EDUCATIONAL PROGRAM SERVICES - VILLA OF HOPE SCHOOL IS A FULLY ACCREDITED AND STATE LICENSED SPECIAL EDUCATION PROGRAM WITH SUPPLEMENTAL COUNSELING SERVICES THAT SERVES STUDENTS IN GRADES 7 THROUGH 12. STUDENTS ARE SUPPORTED BY A HIGHLY TRAINED STAFF OF ACADEMIC CLASSROOM TEACHERS, TEACHER ASSISTANTS, SOCIAL WORKERS, BEHAVIOR SUPPORT SPECIALISTS, A SCHOOL NURSE, CURRICULUM SPECIALISTS, AND SPEECH AND ACADEMIC INTERVENTION SERVICES. STUDENTS RECEIVE ASSISTANCE IN ADDRESSING THEIR ACADEMIC, SOCIAL, BEHAVIORAL AND EMOTIONAL NEEDS, AS WELL AS SPECIALIZED INSTRUCTION TO ENSURE THAT THEY ACHIEVE THE KNOWLEDGE TO LEAD SELF-DIRECTED LIVES, SETTING THE FOUNDATION FOR FUTURE SUCCESS. FOR STUDENTS ENROLLED AT VILLA OF HOPE SCHOOL DURING THEIR SENIOR YEAR OF HIGH SCHOOL, WE BOAST A MULTI-YEAR 100% GRADUATION RATE. IN FISCAL YEAR ENDING 6.30.2025, WE SERVED 79 STUDENTS IN THE SCHOOL AND PROVIDED 4,526 ADDITIONAL SUPPORT SERVICES TO THESE STUDENTS.
named programs · 4 · from sources

What they call their work

Care Coordination Program
Health home management services for children and adults with mental health or developmental disabilities, including those in or transitioning from foster care, using a strength-based, individualized care model.
Residential Programs
24-hour residential care and treatment for youth ages 12–18 with severe emotional, behavioral, or trauma histories, including group homes, treatment facilities, and community apartment programs.
Villa of Hope School
State-licensed, fully accredited special education day school for students in grades 7–12 who need academic, social, behavioral, and emotional support; boasts a multi-year 100% graduation rate for seniors.
Workforce Development
Program supporting individuals in discovering career paths and developing job readiness skills to achieve independence and long-term success.
activities · 7 groups

What they do

  • Comprehensive Care Management Services 1 activity
    • Care Coordination and Transitional Care Programs
      Delivers care coordination and transitional care services to individuals across youth and adult populations, serving over 1,500 clients annually and providing thousands of support services each fiscal year (e.g., 1,579 services in FY2025).
  • Community Event Fundraising 1 activity
    • Fundraising and Community Engagement Events
      Hosts annual fundraising events including a charity golf tournament, community dinner, pickleball tournament, and the Portraits of Hope Gala to raise funds and awareness for youth and family programs. Partnered with local businesses to deliver holiday gifts in 2023.
  • Youth Development and Support Services 1 activity
    • Juvenile Justice Support Services
      Provides targeted support services for youth involved in or at risk of involvement with the juvenile justice system, integrated within broader behavioral health and care coordination programming.
  • School-Based Mental Health and Family Support 1 activity
    • Mental and Behavioral Health Services
      Provides mental health, behavioral health, and trauma-informed counseling services to children as young as age 5 and adults, including those struggling with chemical dependency. The organization attained official Sanctuary® Certification in 2017, reflecting its trauma-informed care model.
  • Special Education Day Schools 1 activity
    • Special Education Day School Program
      Operates a special education day school (including an 853 Day School) serving students needing educational alternatives, with documented service to 71–79 students annually and a multi-year 100% graduation rate for seniors. Provided special education to 10,605 students through the Avalon School program in FY2021.
  • Workforce Readiness Training 1 activity
    • Workforce Development and Supported Employment
      Offers workforce development, supported employment, and career path support services for adults, helping individuals secure employment and navigate career advancement.
  • Residential Care for At-Risk Youth 1 activity
    • Youth Residential and Treatment Services
      Provides residential, recovery, and treatment services for youth through programs such as the Community Apartment Program and Chemical Dependency services, serving thousands of clients annually (e.g., 3,576 and 2,576 clients respectively in FY2022).
financials · form 990 · fy2024
revenue
Total revenue$19.94M
Contributions & grants$6.33M32%
Program service revenue$13.42M67%
Investment income$40K0%
Other revenue$154K
expenses
Total expenses$21.95M
Program expenses86%
Admin / overhead13%
Fundraising1%
Salaries & benefits$15.52M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$15.65M
Cash$59K
Investments$0
Liabilities$14.14M
Net assets$1.51M
Liquid reserves0.0 mo
6 years on record · 2019–2024 · YoY revenue +3.4%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 7
NameTitleHours/wkCompensation
MARC LIBMAN MEDICAL DIRECTOR (UNTIL 04/25/25) 35 $313K
CAROLYN CARL PRESIDENT & CEO 35 $254K
LYNN SULLIVAN CFO 35 $178K
ANDREA RICHARDSON DIR INFORMATION TECHNOLOGY 35 $124K
JOSEPH CASTRECHINO PROGRAM MANAGER 35 $123K
KRISTIN RICCI PSYCHIATRIC NURSE PRACTITIONER 35 $120K
SERINA TETENOV CHIEF PROGRAM OFFICER 35 $118K
board members · 16
  • CAMILLE SIMMONS — DIRECTOR
  • CHRIS BELL — DIRECTOR
  • CORINDA REAVES — DIRECTOR
  • CURTIS JOHNSON — DIRECTOR
  • DAVID KRUSCH MD — CHAIR
  • ERICK G BOND SR — DIRECTOR
  • FREDERICK FRITZ KASS MD — DIRECTOR
  • JOHN LOURY — DIRECTOR
  • JONATHAN GHENT — DIRECTOR
  • KOREY BROWN — DIRECTOR
  • ROBERT WENDLER — VICE CHAIR
  • SANGITA PATEL — SECRETARY
  • THERESA MARSENBURG — DIRECTOR
  • THOMAS K MCINERNY MD — DIRECTOR
  • TIM JONES — DIRECTOR
  • TIMOTHY PERROTTA — DIRECTOR
relationships · 22

Who they work with

  • Advantage FCU Partner — Partners with Villa of Hope through the Amerks Debit Card program, donating a portion of profits when cards are used.
  • Andrus Sanctuary Institute Partner — Provider of Sanctuary® Certification to Villa of Hope
  • Consortium of Alcohol and Substance Abuse Services – Region II Network — Member organization participating in a regional consortium focused on alcohol and substance abuse services.
  • Dauphin & Fantacone CPAs, LLP Partner — Employer of Young Professional Board member Kevin Kania, who serves as YPB Secretary and Ex Officio Board Member.
  • Development Department Partner — Department responsible for supporting donors and managing charitable gifts.
  • Diocese Government — Collaborated with the Sisters of St. Joseph to find a new home for children after the closure of orphanages.
  • First American Equipment Finance Partner — Employer of Young Professional Board member Terry Eason, who participates in board activities.
  • Genesee Regional Bank Partner — Employer of Young Professional Board member Mitchell Culver, who participates in board activities.
  • George H. Clark Partner — Donated 80 acres of farmland in Greece, New York to the Diocese for the establishment of the Villa of Hope campus.
  • High Probability Advisors Partner — Employer of Young Professional Board member Benjamin Bedosky, who serves as YPB Chair and Ex Officio Board Member.
  • Insero Talent Solutions Partner — Employer of Young Professional Board member Miranda Leo, who serves as YPB Immediate Past Chair and Ex Officio Board Member.
  • NYS Education Department Government — State-licensed provider of special education programs
  • NYS Office of Alcoholism and Substance Abuse Services Government — Licensed provider of substance abuse treatment services
  • NYS Office of Children and Family Services Government — Licensed provider of child and family services
  • NYS Office of Mental Health Government — Licensed provider of mental health services
  • Rochester Americans Partner — Collaborates with Advantage FCU on the Amerks Debit Card initiative that supports Villa of Hope.
  • Rochester NY Network — Provides mental health and social services within the Rochester, NY community.
  • SharePoint Partner — Hosts internal compliance documents for Villa of Hope
  • Sisters of St. Joseph Partner — Founding religious group that provided care and assurance to children awaiting placement and established the organization's mission.
  • Starbucks Partner — Partnered with local Starbucks locations to support the Holiday Wishes Program.
  • The Summit Federal Credit Union Partner — Collaborated with The Summit Federal Credit Union to provide holiday gifts for youth and families.
  • Villa of Hope Young Professionals Board Partner — Hosts the Paddles for Hope Pickleball Tournament to support Villa of Hope’s programs.
strategies · 5

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Collaborative, Community-Partnered Recovery
    methodology: community-partnered_recovery
    By partnering with families, communities, and regional providers, Villa of Hope rebuilds relationships and supports long-term recovery, because sustained individual transformation depends on interconnected systems of care and mutual accountability.
  • Holistic Development Addressing Social Determinants
    methodology: social-determinants-of-health
    By addressing emotional, social, and environmental foundations through donor-funded programs, Villa of Hope improves lifelong health and community outcomes, because long-term well-being is shaped more by social conditions than clinical interventions alone.
  • Hope-Centered Service Delivery
    methodology: hope-centered_care
    By centering hope as a core therapeutic element, Villa of Hope instills motivation and optimism in individuals facing complex challenges, because belief in a better future is a prerequisite for engaging in recovery and development processes.
  • Strength-Based, Individualized Care Model
    methodology: strength-based_approach
    By focusing on individual strengths rather than deficits, Villa of Hope increases engagement and promotes wellness in children, adults, and families, because empowering people around their existing capacities leads to more sustainable outcomes.
  • Trauma-Responsive Care via Sanctuary Model
    methodology: trauma-responsive_care
    By implementing the Sanctuary Model®, Villa of Hope creates a trauma-responsive environment that promotes safety and supports recovery, because psychological and emotional safety are foundational to healing and lasting behavioral change.