named programs · 4 · from sources
What they call their work
Alumni Coaching Services
One year of post-placement support including check-ins, networking events, career development, and job transition guidance
Customer Experience Fellowship
5-week hybrid training program covering professional communication, Google Workspace, Zendesk, Intercom, HIPAA, and customer support best practices; includes job placement assistance and one-on-one coaching
FinTech and Financial Literacy Certification
Specialization covering financial services, banking, investments, regulatory bodies (SEC, FINRA), and customer support in fintech companies
Healthcare and Wellness Tech Certification
Specialization for graduates focusing on medical terminology, healthcare billing, insurance, compliance (HIPAA), and EHR systems for roles in HealthTech
activities · 4 groups
What they do
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Tech Skills Training for Underserved Groups 1 activity
- Career training and job placement for underrepresented young adults in techProvides free, in-depth career skills training, individualized coaching, and job placement support to low-income, unemployed, and underemployed young adults from underrepresented and overlooked communities to enter and succeed in tech sector roles, including Customer Experience and Customer Success. The program includes a 5-week hybrid training model with over 250 hours of hands-on instruction in professional communication, organizational skills, and industry-specific platforms such as Zendesk, Intercom, Slack, and Google Suite, along with certifications in HIPAA Compliance and Zendesk Omnichannel Agent.
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Alumni Leadership and Career Support Programs 1 activity
- Post-placement coaching and alumni support for tech career retentionProvides one year of post-job-placement support to program graduates, including weekly one-on-one coaching during the job search, ongoing check-ins, networking events, professional development opportunities, and direct referrals to employer partners to ensure retention and career growth in tech roles.
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Professional Certification and Continuing Education 1 activity
- Specialized certification programs for career advancement in techOffers advanced, specialized certification programs in Healthcare & Wellness Tech and FinTech for graduates of the Customer Experience Fellowship to support career advancement and sector-specific expertise.
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Uncategorized 1 activity
- Workforce skills training in customer experience and digital toolsDelivers customized training in technical and soft skills for careers in tech, including professional communication, workplace adaptability, customer management, feedback, and digital tool proficiency (e.g., Intercom, Slack, Google Suite), with a focus on preparing participants for customer support roles through hands-on, community-supported learning.
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financials · form 990EZ · fy2025
revenue
Total revenue$104K
Contributions & grants$104K100%
Program service revenue——
Investment income——
Other revenue—
expenses
Total expenses$134K
Program expenses89%
Admin / overhead11%
Fundraising0%
Salaries & benefits—
Grants paid out—
Largest expense lineProfessional Fees
balance sheet
Total assets$336K
Cash$364K
Investments$0
Liabilities$0
Net assets$336K
Liquid reserves32.6 mo
6 years on record · 2020–2025 · YoY revenue -17.7%
leadership · form 990 part vii · fy2025
Who runs it
board members · 1
- EMILY TEELE — DIRECTOR
relationships · 13
Who they work with
- Alma Partner — Employer partner that has received entry-level candidate referrals from KindWork for customer experience and insurance operations roles.
- Alma Partner — Tech industry employer partner that hires KindWork graduates.
- Brigit Partner — Tech industry employer partner that hires KindWork graduates.
- Hearsay Systems Partner — Partner organization involved in enhancing KindWork's FinTech curriculum for customer experience roles.
- Intercom Network — Provides certification training for KindWork Fellows in customer support tools.
- Justworks Partner — Tech industry employer partner that hires KindWork graduates.
- Melio Partner — Employer partner that has recruited talent from KindWork’s diverse candidate pool, contributing to company culture and business impact.
- Preqin Partner — Employer partner whose leadership supports KindWork candidates in FinTech career development.
- Synthesia Partner — Tech industry employer partner that hires KindWork graduates.
- Uber Partner — Tech industry employer partner that hires KindWork graduates.
- Zendesk Network — Provides certification training for KindWork Fellows in customer support tools.
- leading tech companies Partner — Graduates of KindWork programs are placed in jobs at leading tech companies.
- tech-enabled companies Partner — Employer partners that hire KindWork graduates for entry-level Customer Success and Customer Experience roles.
strategies · 5
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Community-Supported Learning Model 159 orgsmethodology: community-supported learningBy fostering a supportive peer and mentor community during training, the program enhances engagement and personal growth, because social reinforcement increases motivation, accountability, and resilience in career development.shared approach: Integrated Support Model →
- Comprehensive Support for Economic Mobility 159 orgsmethodology: comprehensive workforce developmentBy combining skills training with individualized coaching and job placement support, the program helps low-income young adults overcome structural barriers to employment, because holistic workforce development increases retention, job performance, and long-term economic outcomes.shared approach: Integrated Support Model →
- Strengths-Based, Industry-Aligned Skills Training 159 orgsmethodology: strengths-based workforce developmentBy building on participants’ existing customer service strengths and pairing them with technical skills developed through employer-informed curricula, the program increases job readiness and placement success, because training aligned with real employer needs and personal assets produces more competent, confident candidates.shared approach: Integrated Support Model →
- Career Pathway via Customer Experience Roles 62 orgsmethodology: career-pathway-through-customer-experienceBy using entry-level Customer Experience positions as on-ramps to the tech sector, the organization creates sustainable career trajectories for underserved young adults, because these roles offer advancement potential into higher-paying tech functions when paired with coaching and support.shared approach: Integrated Support Model →
- Rapid Credentialing for Tech-Adjacent Roles 62 orgsmethodology: rapid-credentialingBy accelerating the certification process for customer-facing tech roles, the organization enables underserved populations to quickly access employment opportunities in the innovation economy, because speed to credential reduces time-to-hire and increases workforce entry for those facing systemic barriers.shared approach: Integrated Support Model →