irs program accomplishments · form 990 part iii · fy2024
What they reported doing
- #1 primary $1.39MUNDER THE ABILITY ONE PROGRAM GVE'S CONTACT CENTER PROVIDES EMPLOYMENTOPPORTUNITIES AND HAS CONSISTENTLY DEMONSTRATED OVERALL AND ONGOINGEXCELLENCE IN OPERATIONS, TECHNOLOGY, TRAINING, CONTRACT PROCUREMENT,CORPORATE AND COMMUNITY PARTNERSHIPS AND, MOST IMPORTANTLY, IN OFFERINGCHALLENGING AND REWARDING CAREER OPPORTUNITIES FOR PEOPLE WHO ARE BLINDOR VISUALLY IMPAIRED. CONTACT CENTER EMPLOYEES WHO ARE BLIND ANDVISUALLY IMPAIRED WORK ALONGSIDE THOSE WHO ARE SIGHTED TO DELIVER AHIGH-QUALITY SERVICE AND MEET STRINGENT GOVERNMENT STANDARDS. THISCHALLENGING WORK AND FOCUSED COMMITMENT TO STELLAR CUSTOMER SERVICE HASDISTINGUISHED GVE'S CONTACT CENTER AS THE NYSPSP PREFERRED SOURCEFOR NEW YORK STATE TELECOMMUNICATION CONTRACTS.
- #2 $1.24MGVE VISION REHABILITATION PROVIDES LOW VISION SERVICES, INCLUDINGEXAMINATION AND EVALUATION. TRAINING IN ORIENTATION AND MOBILITYTEACHES PEOPLE WHO ARE BLIND OR VISUALLY IMPAIRED TO TRAVEL SAFELY INTHEIR HOME AND COMMUNITY. VISION REHAB THERAPY TEACHES INDIVIDUALS WITHVISION LOSS TO ADAPT TO EVERYDAY ACTIVITIES. TRAINING IS PROVIDED USINGADAPTIVE TECHNOLOGY AND COMPUTERS. SOCIAL WORK SERVICES AND CASEMANAGEMENT PROVIDES INFORMATION, SERVICES AND REFERRALS. PRE-VOCATIONALTRAINING FOR YOUNG ADULTS PREPARES THEM TO FUFILL EDUCATIONAL ANDCAREER GOALS. YOUTH AND FAMILIES ARE PROVIDED YEAR ROUND PROGRAMMING TOENHANCE VITAL SKILLS. PROJECT EYE CARE AND EARLY VISION SCREENINGPARTNERS WITH SCHOOLS TO CONNECT FAMILIES WITH MEDICAL PROFESSIONALSFOR EARLY INTERVENTION.
named programs · 4 · from sources
What they call their work
AbilityOne Contact Center
Contact center providing government-contracted telecommunications services, creating employment opportunities for people who are blind or visually impaired alongside sighted staff
Pre-Vocational Training for Young Adults
Prepares young adults who are blind or visually impaired for educational and career goals through skills development and workforce readiness programs
Project Eye Care and Early Vision Screening
Partners with schools to conduct early vision screenings and connect children and families with medical services for early intervention
Vision Rehabilitation Services
Provides low vision examinations, orientation and mobility training, vision rehab therapy, adaptive technology instruction, and social work case management
activities · 4 groups
What they do
-
Supported Employment for Developmental Disabilities 2 activities
- Capacity building for nonprofit call centersShares expertise and resources with other nonprofits nationally to support the launch of new call centers that create employment opportunities for people who are blind or have other disabilities.
- Employment opportunities in contact centers for individuals who are blind or visually impairedProvides employment in a contact center under the AbilityOne Program, integrating sighted and visually impaired teams to deliver high-quality services that meet federal government standards.
-
-
Comprehensive Eye Care Access 1 activity
- Project Eye Care and early vision screeningsConnects individuals at risk for vision loss with medical services and products through Project Eye Care and early vision screenings; reached over 100 people in 2020.
-
-
Vision Rehabilitation Services 1 activity
- Vision rehabilitation servicesDelivers comprehensive vision rehabilitation services including low vision examinations, orientation and mobility training, adaptive technology instruction, social work support, pre-vocational training for young adults, and youth and family programming; served over 225 individuals in 2020.
-
-
Uncategorized 1 activity
- Operation of federal hotlines for the Environmental Protection AgencyOperates the National Lead Hotline and serves as the EPA's Lead Poisoning and Toxic Substance Hotline, employing individuals who are blind or visually impaired to provide public information and support services.
-
financials · form 990 · fy2024
revenue
Total revenue$19.05M
Contributions & grants$3.03M16%
Program service revenue$16.56M87%
Investment income$-550K-3%
Other revenue$14K
expenses
Total expenses$18.46M
Program expenses79%
Admin / overhead21%
Fundraising0%
Salaries & benefits$4.17M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$38.44M
Cash$180K
Investments$16.33M
Liabilities$20.21M
Net assets$18.23M
Liquid reserves10.7 mo
6 years on record · 2019–2024 · YoY revenue +3.5%
leadership · form 990 part vii · fy2024
Who runs it
paid leadership · 4
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| JENNIFER LAKE | PRESIDENT AND CEO | 10 | $421K |
| CAROLINA CORDERO DYER | CHIEF FINANCIAL OFFICER | 10 | $244K |
| JOYEL M BENNET | SENIOR VICE PRESIDENT OPER | 38 | $196K |
| JOSEPH KELLS | DIRECTOR OF SALES AND BUS. | 38 | $111K |
board members · 16
- ALAIMO DARRICK — AUDIT CHAIR
- BALL RHONDA — BOARD MEMBER
- BURGESSEBONY — BOARD MEMBER
- DELLA PORTA MICHAEL — BOARD MEMBER
- DILLION JUNIOR — BOARD MEMBER
- DILORETO DAVID — BOARD MEMBER
- GOULD AMY — VICE CHAIR OF ASSESSMENT
- HARPER IAN — CHAIR
- HARRINGTON BRIAN — VICE CHAIR OF PLANNING & R
- HARRIS MARK — BOARD MEMBER
- HENDERSON JOHN — TREASURER
- JACKMAN PATRICK — SECRETARY
- NASSAR MCAVINNEY JUDIE LYNN — BOARD MEMBER
- NATOLI LINDA — BOARD MEMBER
- POLLACK RONALYN — BOARD MEMBER
- THIAGARAJAN VIVEK — BOARD MEMBER
relationships · 4
Who they work with
- AbilityOne Program Government — Federal program under which the contact center provides employment opportunities for people who are blind or visually impaired.
- Environmental Protection Agency Partner — Contract partner for operating the National Lead Hotline and the Lead Poisoning and Toxic Substance Hotline.
- Goodwill Partner — Supporting organization with which the call center operates in conjunction.
- New York State Public Service Partnership (NYSPSP) Government — Designated as preferred source for New York State telecommunication contracts based on performance excellence.
strategies · 2
How they approach the work
Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.
- Early Intervention Through School Partnershipsmethodology: early_intervention_through_school_partnershipsBy partnering with schools to conduct vision screenings, we enable timely medical intervention for at-risk children because early detection through trusted community institutions increases access and reduces barriers to care.
- Integrated Workforce Modelmethodology: integrated_workforce_modelBy integrating employees who are blind or visually impaired with sighted colleagues in a shared work environment, we produce high-quality service delivery because inclusive team structures leverage diverse capabilities while meeting performance standards.