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NEW JUSTICE CONFLICT RESOLUTION SERVICES INC
SYRACUSE, NY · EIN 222330747 · Form 990 · FY2024 · Small ($100K-$1M) · newjusticeservices.org
revenue
$643K
expenses
$653K
net assets
$460K
employees
8
program ratio
86%
mission · from form 990

RESOLUTION SERVICES - MEDIATION AND/OR ARBITRATION OF DISPUTES FOR ONONDAGA, OSWEGO, AND CORTLAND COUNTIES OF NEW YORK STATE.

profile · synthesized from sources

New Justice Conflict Resolution Services Inc. provides mediation, arbitration, and conflict resolution services in Onondaga, Oswego, and Cortland Counties of New York. The organization specializes in family, community, and custody/visitation mediation, along with restorative justice and impartial hearings in schools and courts. Established in 1981, it operates under contracts with the NYS Unified Court System and local government agencies, emphasizing neutrality, equity, and community-based dispute resolution.

named programs · 7 · from sources

What they call their work

Community Mediation
Provides neutral mediation for interpersonal conflicts within communities, including neighbor disputes, landlord-tenant issues, and small claims.
Custody/Visitation Mediation
Facilitates mediation between parents or guardians to resolve disputes over child custody and visitation schedules in Onondaga, Oswego, and Cortland Counties.
Elder Transitions
Mediation program tailored to older adults, helping families navigate decisions related to aging, care, and estate planning.
Impartial Hearings
Conducts formal student disciplinary hearings for the Syracuse City School District, ensuring fair process and due consideration of evidence.
Lemon Law Arbitration
Administers arbitration services for consumer disputes involving defective vehicles under New York’s Lemon Law.
Restorative Conferences
Offers restorative justice practices in schools and communities to repair harm and rebuild relationships after conflict or misconduct.
Thinking For a Change
10-week cognitive behavioral skills-building program for youth aged 13–16 under probation supervision in Onondaga County.
activities · 4 groups

What they do

  • Restorative Justice and Peer Mediation Programs 1 activity
    • Deliver restorative justice and school-based conflict resolution programs
      Provides restorative justice services in Syracuse City Schools as a Restorative Hearing Officer and conducts student disciplinary hearings under NYS Education Law. Also delivers social-emotional learning, pro-social skills training, and in-school mediation programs for at-risk youth in partnership with the Syracuse City School District.
  • Justice System Innovation & Inclusion Programs 1 activity
    • Design and deliver intervention and prevention programming for individuals and families
      Develops and implements cognitive behavioral intervention programs such as "Thinking For a Change" and "Elder Transitions" to support behavior change, reduce recidivism, and assist families in decision-making around aging relatives. Programs target justice-involved youth, older adults, and families in conflict.
  • Conflict Mediation & Resolution Services 1 activity
    • Provide state-certified mediation skills training and capacity-building programs
      Offers state-certified mediation training to paid and volunteer staff through the NYS Community Dispute Resolution Centers Program. Delivers conflict resolution training to schools, government agencies, community groups, and private citizens across Central New York, including workshops on character education, parenting, school safety, and pro-social skills.
  • Uncategorized 1 activity
    • Provide mediation and arbitration services for civil, family, and community disputes
      Offers mediation and arbitration services across Onondaga, Oswego, and Cortland Counties in New York State, including custody and visitation, landlord-tenant, small claims, community conflicts, and Lemon Law disputes. Services are provided as alternatives to litigation and include formal facilitation where evidence is presented and impartial rulings are made.
financials · form 990 · fy2024
revenue
Total revenue$643K
Contributions & grants$635K99%
Program service revenue$5K1%
Investment income$00%
Other revenue$3K
expenses
Total expenses$653K
Program expenses86%
Admin / overhead14%
Fundraising0%
Salaries & benefits$473K
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$583K
Cash$377K
Investments$0
Liabilities$122K
Net assets$460K
Liquid reserves6.9 mo
5 years on record · 2020–2024 · YoY revenue +1.4%
leadership · form 990 part vii · fy2024

Who runs it

paid leadership · 1
NameTitleHours/wkCompensation
JOHN MCCULLOUGH EXECUTIVE DIRECTOR 35 $90K
board members · 8
  • ANGELA DOUGLAS — DIRECTOR
  • DEBORAH DABY — DIRECTOR
  • ELIZABETH MOREY — SECRETARY
  • JOHN DUNCAN — DIRECTOR
  • MARY C WINTER — PRESIDENT
  • MICHAEL MANFREDI — DIRECTOR
  • ROBERT PITMAN — DIRECTOR
  • STEPHAN LARUE — DIRECTOR
relationships · 20

Who they work with

  • Cortland County Government — Operates a local mediation office in Cortland County for custody and visitation disputes.
  • John W. McCullough Government — Executive Director of New Justice Services, available for feedback on equity-related concerns.
  • NYS Community Dispute Resolution Centers Program Government — Oversees the state-certified mediation skills training program provided to staff
  • NYS Special Education Dispute Resolution Center Partner — Collaborates with or refers to the state-level special education dispute resolution system.
  • NYS Unified Court System Government — Contractual partner enabling court-ordered interventions in civil, criminal, and family courts
  • NYS Unified Court System Partner — Contracts with New Justice Services to intervene in civil, criminal, and family court cases.
  • New York State Government — Follows New York State Standards of Conduct for Community Dispute Resolution Center Mediators and uses state-certified training for mediators.
  • New York State Fifth Judicial District Funder — Provides funding to New Justice Services.
  • New York State Sixth Judicial District Funder — Provides funding to New Justice Services.
  • Office of Alternative Dispute Resolution Funder — Funds New Justice Services through the NYS Unified Court System.
  • Onondaga County Government — Operates a local mediation office in Onondaga County for custody and visitation disputes.
  • Onondaga County Department of Social Services Funder — Funds programs operated by New Justice Services.
  • Onondaga County Family Court Partner — Collaborates with Onondaga County Family Court to provide custody and visitation mediation services at the courthouse location.
  • Onondaga County Family Court Partner — Operates a presence at the Onondaga County Courthouse with a Family Court Coordinator
  • Onondaga County Probation Department Partner — Collaborates with New Justice Services to deliver the "Thinking For a Change" program to youth under probation supervision.
  • Oswego County Government — Operates a local mediation office in Oswego County for custody and visitation disputes.
  • Oswego County Government — Operates mediation programs in partnership with Oswego County.
  • Oswego County Opportunities Partner — Collaborative partner in community development and service initiatives.
  • Syracuse City School District Partner — Partners with New Justice Services to provide social-emotional learning, conduct student disciplinary hearings, and deliver conflict resolution programming.
  • YMCA of Central New York Partner — Collaborates with Nicholas Shaw, who serves as Music Coordinator for the YMCA while working with New Justice Services.
strategies · 5

How they approach the work

Named approaches extracted from this org’s sources. Where others share an approach, follow it to see the full set of orgs running it.

  • Cognitive Behavioral Intervention for Behavior Change
    methodology: cognitive_behavioral_intervention
    By applying cognitive behavioral techniques in conflict resolution programming, the organization reduces reoffending and escalations, because changing underlying thinking patterns leads to sustained behavioral change.
  • Community-Rooted Justice
    methodology: community-rooted-justice
    By embedding conflict resolution within communities rather than relying solely on formal legal systems, justice is more accessible and effective, because local context and trust improve participation and compliance.
  • Party-Centered Mediation
    methodology: party-centered mediation
    By using neutral, non-directive mediators to facilitate dialogue, parties reach self-determined agreements, because such agreements are more durable and adhered to than those imposed by courts or external authorities.
  • Restorative Justice Model
    methodology: restorative_justice
    By convening restorative conferences and using trained hearing officers, the organization resolves conflicts through communal accountability and dialogue, because this process repairs harm and strengthens community relationships more effectively than punitive measures.
  • Youth-Centered Skill Building
    methodology: youth_centered_intervention
    By delivering youth-focused programming that includes pro-social skills training and peer mediation in schools, the organization prevents conflict escalation, because early intervention builds lifelong conflict resolution competencies.